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Hyatt Regency Maui Resort and Spa
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Reviews (6,925)
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3,917 - 3,922 of 6,925 reviews
Reviewed February 26, 2014

My husband and I stayed for four nights at this hotel near the end of January. While the hotel was beautiful and the view from our room gorgeous, like one of the last reviewers, we thought that our stay was overly expensive, more than $100.00 a night more than we paid at the other luxury hotels where we stayed on Oahu, The Island of Hawaii and Kauai. Perhaps how we feel is at least partially due to the fact that it rained three of the four days we stayed on Maui and so we were disappointed. However, we have a super reason to return ... right? Unfortunately, there was nothing that hotel staff and management could do about the weather, but I am sure that, if it were possible, they would have tried!

We are seniors and we found that the hotel was larger than we would have liked. We had a tremendous amount of walking to do to get to our room, to the shopping area, to the beach and to the restaurants. That was complicated by the fact that the hotel is so open that it rained inside the hotel. The floors in many areas were wet during most of our stay. Although the staff tried to keep the water under control with vacuums, the floors were slippery in places. Also, even when the floors were not wet, we found them hard to walk on since they are slate and uneven. It was not only difficult for us to walk but also damaging to the high heeled shoes of a few young women. An older person who has difficulty walking who would like to stay in this hotel would do well to have a cane, a walker or a wheelchair for getting around. In addition, it would be preferable to use the valet service for luggage since it is very hard to roll luggage on the uneven slate floors in most areas and on the thick carpeting in the wings where the rooms are located.

All that being said, we did enjoy ourselves immensely. The grounds are gorgeous and immaculately kept, the food ... especially the breakfast buffet ... was delicious and The Drums of the Pacific Luau was tremendous, even though most of the show had to be held in the Grand Ballroom due to the inclement weather. We also found almost all of the staff very friendly, approachable and helpful.

Unlike one of the last reviewers, we really enjoyed the birds at breakfast. They were delightful and we felt that they were well cared for by the staff. We especially loved the gorgeous white swans and one black swan that we watched swim in the lagoon very close by. The birds added to the ambience and we found them delightful ... even the hungry little ones!

Would we return to this hotel? Absolutely! As long as we are still able to handle all the walking.

Room Tip: We stayed in Room 724 ... about three or four rooms from the end of the wing, closest to the ocean. The view from our lanai was gorgeous. We could see the beautiful grounds, the birds in the palm trees and the ocean. Choose an upper level room for the best view. Seniors should note the suggestions above.
  • Stayed: January 2014, traveled as a couple
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2  Thank MGG123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2014

We got a very good deal to stay at the Hyatt, so we figured what could be worse than staying a week in Maui. We normally keep a pretty active agenda when we visit Hawaii but wanted to relax this time, which, frankly was very difficult here. Some reasons:

Our room, while a very nice ocean front suite, could not cool off enough. The vents were located behind window louvers (REALLY?) and it wasn't until maintenance removed them that the room cooled down.

Every morning at 7:30 -- beep beep beep went the trucks, bang bang bang went the hammers, CRASH went the rocks.

But worst of all, the oasis -- the pool -- was JAM packed. And I mean PACKED. Chairs COMPLETELY line the pool, literally touching. Then there are chairs lining the outskirts of the pool and in some places there are three rows of chairs. And most get filled very earl in the day. People actually run to find open chairs.

Clearly this means the pool area is too small for the number of guests and the 5' strip of beach is far too small for any use at all.

And forget about if you need shade (as one hotel employee told us "you don't come to Maui for the shade). Well, we DO come to sit in the shade, but unless you get up at 6am and snag a chair or are willing to pay $60 for umbrellas, forget about it.

Positives -- VERY pleasant staff -- except for the clown selling the umbrellas -- especially LaPhena at reception. The rooms are clean and functional and the hotel and grounds are very nice.

Room Tip: Do NOT stay in tower next to construction
  • Stayed: January 2014, traveled as a couple
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6  Thank Jeckertny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2014

We stayed at the Hyatt for 6 nights on the 7th floor, our room was facing the construction but was the second room from the beach so our view out our balcony was perfect. The construction noise started at 0800 and finished around 4. It was not an issue at all as we didn't spend anytime in our room. Our actual room was just ok for the price. The beds were comfortable and the pillows ok. Our doors were hollow wood and they were in need of being replaced as pieces of wood were chipped and peeled off everywhere. But it isn't a big deal. The rooms were very clean and spacious, 2 fridges one for your stuff and one the hotel provided free bottled water in. Of course it has the free coffee, tea and hot chocolate. The balcony also had comfortable table and chairs. The hotel itself is large. We didn't use the pools at all as we are beach/ocean people but we walked by daily and many, many people seemed to be enjoying themselves especially the kids. There is a waterslide, suspension bridge, multiple pools, hot tubs, fish ponds, penquins, swans etc. Nice grounds. The beach directly out front of the hotel is NOT as nice as it is closer to black rock. There is a lot of rock/coral out front and it's just ok for snorkelling, nothing special. We did see a couple of turtles. We usually walked closer to black rock for great swimming, SUP, snorkelling. Would I stay again, NO. We've stayed at Honua Kai and for the same price that resort is a 5 star and the Hyatt is a 4 star, of course that's my opinion.

We ate breakfast a couple of times at Swanz court in the Hyatt because we were given 2 for 1 price.....don't bother. The food is not good at all and it is over priced. We did eat at Japengo for supper one night and that place has amazing sushi, expensive yes but worth it.

The Hyatt has offers an evening called "tour of the stars" on the roof at 8,9 and 10 pm. We loved it. The gentleman was very knowledgeable, interesting and the hotel has very powerful telescopes and the stars literally were like diamonds in the sky. I would recommend it for all ages. We didn't do the 10pm - but they offer a romance under the stars for people over 21 and obviously couples...I'm sure it would be great.

We didn't use the spa or the fitness center...we got our exercise outdoors. We did check out the facilities and they looked very good.
Hopes this helps.

Oh and the resort charges $30/day resort fee. includes free local calls from room, fitness room access and free wifi.

Room Tip: request a higher floor to get away from construction noise
  • Stayed: February 2014, traveled with family
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3  Thank ernurseEdmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2014 via mobile

We stayed here 6 nights for our honeymoon. We paid $600/night for an ocean front room. The view was gorgeous, but the room was pretty small and there just wasn't anything all that special about it that justified a $600/night price tag.

We had a few issues that made our stay less than perfect. Mind you, this was our honeymoon, so it was wonderful nonetheless, but our stay could have been better.

Most days, the housekeeping didn't come by until quite late in the day. We often came back to an unmade bed. Upon check in, they promised us a complementary bottle of wine for our honeymoon; we never got it. I called about it 2 times before giving up. Also, they had some event during our stay for some employee, and they wanted to enter our room without us there to use our balcony. Sorry, but I paid for this room not for you to use it. I called the front desk to let them know it was not ok, but I tend to think they came in anyway.

I was very turned off by the number of birds in the dining room for breakfast. You simply could not turn your back on your food for a second without it being scavenged by birds. I realize that it is difficult for them to control considering the atrium is wide open, but at least at the Waikiki hotel they had staff assigned to shoo away the birds here they made no attempt to do anything about it.

I didn't like that they did not offer chairs for guests use like they did at the Waikiki Hyatt regency. When we asked about it, they said it was due to theft. I'm not really buying that. I'm sure theft is an occasional problem, but I can't imagine that the Maui location would have any more problem with it than Waikiki, and the latter offers it. And at $600/night, you can subsidize the loss here or there. It made our beach trips not as nice to not have a chair to use.

The valet was always a long and slow wait.

Finally, upon check out they tried to charge us for the last days breakfast. We had gotten the last night free with Hyatt Points, so it was not the same rate plan, but upon check in when she said we had free breakfast every morning, I specifically asked if it was intact everyday. She said yes. Sure enough on the last day, we were charged one days breakfast. Then she tried to say it was because it was a free night. I reminded her that I had specifically asked about that day at check in. They did remove the charges, but I didn't like that they tried to charge us $50. If they had said it wasn't included, we'd have gone elsewhere for breakfast.

The property is beautiful but I just didn't feel it was worth the high price tag. We stayed in the same category room at the Waikiki Hyatt regency for nearly half the price and got so much more.

Stayed: June 2013, traveled as a couple
5  Thank mistyinca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2014

We have beeing going to Maui yearly for 7 years, and we love staying here. We felt at home here and the staff were very welcoming. My wife found a workout club made up of employees of the Hyatt and worked out with them daily there. They welcomed her in and made her feel right at home. Our two boys also love the pool and the beach. The attendents knew our kids and treated them as family. The rooms were very large and kept very clean by the cleaning staff. It was showing some wear and dated but very comfortable. Great location on Kaanapali

The room we got had a great view of the ocean but was next to the construction of their time share. We were not bothered by the construction because we were not in the room much except at night. The only complaint is like all the hotels/resorts is the resort and parking fees/charges so that we could use the pool, excercise facilities etc... As for that we will be returning again if possible

  • Stayed: February 2014, traveled with family
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3  Thank Problemchild2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded April 23, 2014

Thank you for taking the time to share your great experience regarding your recent stay at the Hyatt Regency Maui Resort and Spa. It is always nice to hear positive and appreciative feedbacks from our loyal customer who have been staying with us for the last 7 years and felt like home and staff very welcoming. Also, we are grateful to know you enjoyed your ocean view room and every year you had a wonderful stay. Your kind comments and concerns both were forwarded to the Executive management team at the hotel and we are looking forward to welcoming you again in the near future in Maui.

Johny E.-A Guest Relations Associate

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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