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Hyatt Regency Maui Resort and Spa
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Reviews (7,057)
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Reviewed September 29, 2013

After a year of planning and reading all the reviews on this site I was prepared. However I am not sure we actually were at the same Hyatt as the other reviewers were. Our experience from check in to check out was perfect. The construction crew was so polite and nice we didn’t notice the work going on. My opinion on this is if your going to complain about the hotel, rooms, etc. then why would you complain about the hotel making those changes? Yes you may want it fixed but I guess not during your visit. My only suggestion would be then postpone your trip until after the renovations. If your commenting on here then you must be informed there is work going on at this site. The front desk was so accommodating to us. Our room was great, Ocean View, pool view and hearing the music from the Luau was beautiful. We were greeted in the Regency Club by Karen and Wynnete our Hostess’s. They offered so much information about Maui and made our trip just that much nicer. While at the beach we rented what I call a tent shade they call a Cabana. The service was great. Gold Pineapple spears and Ice water plus servers to take lunch or drink orders made this very special. We only rented the chairs for a couple of days. We had just as good of service when lying by the pool. We liked the area near the children’s pool. While there were many family’s there they were all respectful. The adult side was very nice as well. Every day at 11 the servers were there and made their rounds every hour. If you couldn’t wait there was a bar you could swim to or walk under a cave to get to. They are remodeling this area sometime in Oct. It was so beautiful. We swam under the waterfalls to the bar, watched Ohio State University football game on their TV. I couldn’t have asked for anything better on a Saturday in Maui. We ate at Son’z for dinner and it was delicious. The most spectacular thing was the Star Gazing for couples on the roof. The Chocolate covered strawberries and Champagne was the perfect ending to a marvelous night. We stayed 8 days here and could have easily spent 8 more. If you want a nice vacation and know ahead of time about the construction (which stops at 5) know your prices and realize you are in Maui, then go with an open mind and look for the positive, leave the negative at home, and you too might find paradise at the Hyatt in Maui.

  • Stayed: September 2013, traveled as a couple
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1  Thank SVANTHOFF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded October 2, 2013

Thank you for taking the time to provide feedback regarding your recent stay at our resort. We really appreciate your thorough review. It sounds like you had an amazing experience from check in to check out. I am thrilled you found the staff to be very friendly and helpful. I will be sure Karen and Wynnete are recognized for their service. Your recommendation is our biggest compliment. We look forward to having the opportunity in the future to welcome you back to Hyatt Regency Maui. Mahalo!

Brock S. – A Guest Relations Associate

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Reviewed September 29, 2013

We loved our stay! Staff friendly and helpful. Beautiful view from our ocean view room. Only drawback was not really a beach area. Breakfast expensive, but excellent, be sure to get that included in your package. New construction was not a problem. Great stay overall!
Leo and Karen.

Room Tip: Ocean view is worth the extra expense
Stayed: August 2013, traveled as a couple
Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded October 3, 2013

Thank you for taking time to provide feedback on your recent stay. I’m glad to hear that your room had such a wonderful view of the ocean and that the staff were friendly and helpful throughout your stay. It is great that you were able to take advantage of a package that included breakfast. The buffet in Swan Court is such a great way to start the day. I hope that we can welcome you back to our hotel again soon.

Abrea H – A Guest Relations Associate

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Reviewed September 28, 2013

Stayed 9/15-21/2013. Large hotel, with by far the largest pool on Kaanapali Beach, its huge. Other nearby pools are relatively tiny. Half of it is 5-9ft. deep. Has a cavelike bar/grotto and nice kid's separate swimming area with fun slides. Pool was clean and noticed staff vacuuming it every morning. The breakfast buffet/omelet bar is fantastic, but quite expensive if not included in your package ($28 ea). Open air dinning does invite small birds which are almost like flies. Cover your plate if stepping way for seconds. Lines can get a bit long at times, but moves quickly, 10 minutes or so after 8:30. Outstanding staff, very friendly and anxious to help, offering often. Valet parking available ($20/day, self park $14) and worth it as it is a fair walk to parking. But if you are in and out often it could be expensive with tips. About 3/4 of a mile easy walk to Whaler's Village shopping via the beach sidewalk. Multiple hotel and independent restaurants along the way and all are good to excellent. Starbucks is onsite until 11am and a full time shop two hotels down. An easy 10 min. drive into Lahaina for more dining and small shop shopping. Relatively light traffic on Maui and very laid back. MUCH better than Honolulu. Would return here again. Yes, this place is expensive, but Maui is expensive period. Superb landscaping. Beautiful sunsets and view of Lanai. Limited beach, but two larger ones are less that 50 yards away. Maui beach currents are strong and dangerous for kids anyway. NOT much sand underwater and hidden lava rock is painful if barefooted. Body surfing could get you killed if driven underwater by the strong waves. When walking along the beach avoid wading in the water as small lava stones are in waves in places and can bang your feet up. Few people use the beaches as the sand is very grainy and loose or is covered with rock. This is NOT like east coast beaches. Golf course on property. Rooms generally quite though we heard the waves overnight (soothing). Our room was clean (main tower, beachfront) and room decor seems only slightly dated. Good, quite A/C. Cleaning staff was courteous and swift. Family friendly. Wi/Fi good. Several onsite shops including a small Macy's selling resort wear. Construction on the North side of the building, but generally unnoticed. Heard others complain who's rooms were in the North wing of the property though. Some minor interior landscaping updates being done as well. But really, hotel does excellent job of hiding the work. Elevators very fast. Spa prices seemed unusually pricey ($200+). This is a vacation property NOT a glossy business hotel so don't expect one. Tip: If wanting to see Oahu attractions on your trip, try to find a day trip from Maui only and don't burn Maui time to stay in Honolulu hotels. You will be disappointed with Oahu unless you need to shop in upscale, luxury stores.

Room Tip: Avoid the north tower during 2013 construction. Beach side is sunset side, mountain view is sunrise.
  • Stayed: September 2013, traveled as a couple
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4  Thank Danny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica K, Guest Relations Manager at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded September 29, 2013

Aloha!

Thank you for taking the time to share your recent experience at Hyatt Regency Maui. We are so pleased you enjoyed the pool, Swan Court breakfast and area dining and shopping during your stay. There is a reason we say 'Maui no ka oi!' ... meaning 'Maui is the best!' We hope to see you back on the island and at the resort soon.

Jessica K.

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Reviewed September 26, 2013

I've stayed at a lot of other Hyatt's including the Grand in Kauai. This one is not impressive. It's so big and honestly feels like a factory. There isn't a beach, it's pricey and just isn't my favorite hotel. I should feel like I left a 2 night stay paying $1500 and am disappointed. That's just a bummer. Plus, you have to pay for everything! I get it, that's luxury hotels. But the parking charges are ridiculous, I got totally pressured into using valet when I arrived, the pool felt a little dirty. Just average.

  • Stayed: September 2013, traveled as a couple
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1  Thank Erin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica K, Guest Relations Manager at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded September 29, 2013

Aloha and thank your for going out of your way to share your comments. We are disappointed to hear we did not meet your expectations. We greatly value your opinion and appreciate the opportunity to continue to improve our guests' experiences. Thank you for continuing to choose Hyatt and we hope to welcome you back to the resort soon.

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Reviewed September 26, 2013

Well, if you've spent a lot of money on a vacation, you expect to arrive and have something make you say "wow" and "look at this" and "sweet" or even, "this is beautiful"....but no...that does not happen here.

What everyone is saying about the rooms is correct. They're tired, somewhat smelly, and not clean. We were so disappointed to not have a king size bed (we find it hard to sleep in separate beds and so were tired each day on vacation grrrrr!). We tried to move the mattresses to the floor to make a giant sleeping surface but were so repulsed by what we found behind and under the beds we changed our minds. Attempts on the phone to have a room with a king size bed were met with a rude, "oh well" attitude. Mold in the bathroom. A safe you have to jiggle and "convince" to work. Shampoo that doesn't lather. No beach. Three filthy dingy chairs right as you enter the atrium - I wouldn't want these out front of my house on garbage day.

The grounds are "nice" but still very tired. The fake rock in the pool's waterfall is crumbling and covered with a dirty looking huge shammy. Lots of birds, but clean up their poop, will ya? The locker rooms had towels spilling out of the hampers for days on end...and all over the floor.

The drinks at the pool bar are outrageously priced, even for a pricey resort - over $10 and you have to get up to get them, whereas at the other resorts they have pool staff seeing if they can get you anything.

A number of years ago we stayed a few hotels up at the Westin and so we walked over there to remember the place and were so jealous that we weren't staying there...what a difference! When you walk along the strip you can definitely see the difference between the Hyatt - which is dingy - and the other places - which are all immaculate.

Positives: Very comfortable mattresses and a nice variety of shopping on site. Despite construction, noise and mess kept at minimum. Gorgeous views of nearby volcano and ocean/islands.

Will not be coming back here again...even if they update.

  • Stayed: September 2013, traveled as a couple
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1  Thank travelhappy33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica K, Guest Relations Manager at Hyatt Regency Maui Resort and Spa, responded to this reviewResponded September 29, 2013

Aloha and thank you for taking time to share your feedback. We are disappointed we did not meet your expectations and thank you for bringing to our attention specific ways in which we can continue to enhance our guests' experience. I have forwarded your comments to management so we may make appropriate improvements in the areas you mentioned. Thank you for choosing Hyatt and we hope to welcome you back on your next visit to Maui.

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