Let me assure you that the construction issue that people are writing about at this hotel is most definitely real. Though I did not experience it, I feel like it's such a large potential issue that it needs to be mentioned. I'll talk about this more at the end of my review, but for now, I'd say that if I was in a room in the northmost building, I'm sure my experience re: noise would be different. That said, if you have a room in the southern-most building (Lahaina tower) you should not expect a problem with noise, and parking was awesome for us (always a spot available, spots were larger than in the larger lot, and so on).
My wife & two sons (3 and 5) stayed here for 10 days in mid-June. We all really loved it. Toward the end of our trip, the hotel staff had daily activities for the kids as well (which made us wish we'd started our trip a bit later), including things like sand-castle building and fishing. The kids' pool area is great - as noted below, it was separated from the intermittent pool construction and actually was very relaxing. The beach was also great - there are rocks out in the ocean after you get out about thigh or waist high (depending on your height), but this didn't bother me (and certainly not my kids). The sand is soft, the water is beautiful and clear, and the beach is clean and well-manicured. There are several little coves where one can comfortably find a spot to sit down (on your own towel or if you bring your own chair - though on one end I think the hotel had chair rental available). Also, the beach itself is not crowded, though the lawn area immediately overlooking the beach did appear to get crowded. The property in general is well-maintained, and the staff were all excellent and friendly to us (and our kids). The on-premises concierge service that offered tours was extremely helpful, and when I did comparison pricing against what they offered, the pricing was all reasonable and competitive (in some cases, cheaper).
The location is great. Lahaina has several good restaurant options and is a close drive. Whaler's Village is driveable and they will validate your parking if you do something like buy a meal at a sit-down restaurant. It's a more substantial walk (a solid 15 minutes - more with kids, obviously). In Lahaina, free 3-hour parking is available most places. There's a grocery store within 5 minutes (driving) of the Hyatt if you want to get snacks or whatever, and though groceries are more expensive in Hawaii than elsewhere, it's nowhere near what you pay at the Hyatt itself (more on that later).
Parking at the Hyatt does carry a daily fee, but it's available very nearby to the Lahaina tower where we stayed. We never had any problem finding a parking spot in this lot. There is a larger lot further away from the Lahaina tower where we parked before we realized where the closer lot was that the (very friendly) checkin attendant tried to tell us existed. (We had been traveling for 20 hours - I'm pretty sure his explanation was valid, and that my comprehension was just failing). At the larger lot, the closest parking spots are indeed TINY. That said, the further-away parking spots were larger. Spots in the lot near the Lahaina tower were all of normal size - my family had no problem getting in to and out of our full-sized car.
The room was good, but not excellent. We booked a "mountain view" (inland-facing) room through hyatt.com with a AAA discount in July last year and got an excellent rate, but nonetheless, we were upgraded (for free) to a partial ocean-view room. (I'm sure this was based on availability more than anything else). No, the rooms are not as modern as rooms at other hotels that have been remodeled within the last year. We had no complaints (the beds were comfortable for us, and being low to the ground was actually a benefit when traveling with kids), but they didn't blow us away either. The non-minibar fridge (there was a minibar fridge and a regular one) was most appreciated - being able to refrigerate food for my kids is a killer feature for someone traveling with kids and was way more important than a larger bathroom. (The bathroom was fine - it wasn't massive nor were the fixtures brand-new, but certainly it was larger than more expensive hotels I've stayed at in Manhattan). Our partial ocean view room was on the 3rd floor of the Lahaina tower. This translated to being able to see the ocean fairly clearly from the room, but since we were lower down, about 1/2 of your field of vision includes seeing various other parts of the hotel (including a roof below you). For our room, at least, "partial ocean view" was an apt description.
The one truly negative thing about this hotel that I experienced was the value of many food items available for purchase on premises. I have stayed at resorts throughout the world. I understand that resorts are more expensive and that Hawaii in general is expensive. I'm sure other resorts in Hawaii are similarly expensive, but this was well past my comfort level for daily spending on routine things. The only meal we actually ate at the Hyatt was on the first day when my wife & son woke up early (jetlagged from the east coast). I'm sorry, $17 for a (plain) coffee, a (not huge) muffin, and a juice is excessive and unjustifiable. I'm just not going to blow a few hundred dollars on *snacks and drinks* over the span of a 10-day stay. The on-premises convenience store offered more reasonable pricing (though still steep) than the coffee place or anything available near the pool area, but curiously it is not possible to bill expenses at the convenience store to your room. The saving grace of the bizarre pricing structure re: food/snacks at the Hyatt is that it was not a big deal for us to bring canned drinks and snacks for our kids in a collapsible cooler down to the pool area. The majority of people seemed to get food and drinks from the on-premises services, but I noticed plenty of others doing as we did (bringing their own). The staff was professional and courteous and never made us uncomfortable about this. Though I was very displeased with the value of things like the pool restaurant and snack service, the value of the on-premises sit-down restaurants looked more compelling. (I have no problem spending $100 per adult on a meal if it's excellent food - which the sit-down restaurants appear to offer. I have a big problem spending $30 for a sandwich and a soda). The reviews I read for the quality of the food at restaurants led me to want to eat there despite the comparitive price advantage of local restaurants (which offered excellent quality as well), but given that we have small children, we decided against this.
Regarding construction and geography of the Hyatt: There are currently three buildings where there are rooms. There is a northmost building, a center building, and a southern building. The northmost building is angled (one side facing inland, one side facing the ocean). Opposite the inland-facing side, there is a massive pit of construction where they are putting up an entirely new building. As of June 18, the foundation was not done and it appeared that it would be quite a long time until this project is completed. The noise from the construction there is real (I walked past it), and it is loud. If you have a room in the northmost tower or even possibly the northern end of the center building, I would expect to have a experience this noise. As indicated above, the Lahaina Tower (southern-most tower) seems mostly unaffected. (Just for reference, it is angled as well, so the partial-ocean-view rooms like ours generally face north). Despite the angle of our room toward the general area of the construction, it was far enough away that I never heard the construction from inside my room. There was also construction going on right in the adult-pool area (well, specifically the grotto area). This made for VERY loud noise if you are in the adult-pool area, somewhat amplified by the grotto itself. That said, they only did this construction a handful of days that we were there -- it was not every day. (Obviously your mileage may vary). If you want to simply lay *by* a pool, go to the kids-pool area - unless you hate children, the area where the kids actually are is separated enough from the chairs where the sound alone from the kids should not be noticeable. (Yes, if you want to be *in* a pool, that means the adult-pool area, and you run a risk of being next to construction - in which case, consider the very lovely beach, IMO).
- Official Description (provided by the hotel):
- Situated on 40 oceanfront acres on Ka'anapali Beach, this AAA 4-Diamond award-winning resort is an authentic Hawaiian experience set in tropical paradise. Each of 806 guestrooms, including 31 renovated suites, affords Hawaiian elegance with private lanais and panoramic views. Amenities include oceanfront spa, 24-hour athletic club, half-acre pool with waterfalls and slides, golf, and tennis. Activities include Drums of the Pacific Lu'au, Tour of the Stars rooftop stargazing, cultural lessons, water sports, shopping on property and nearby, and wildlife tours with penguins, flamingos and more. World-class dining at Japengo, 'Umalu, Swan Court and Son’z—emphasize using locally grown ingredients to provide unique cuisine to suit every palate. ... more less
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- Also Known As:
- Hyatt Regency Maui Hotel Lahaina
- Hyatt Lahaina
- Hyatt Regency Maui Resort Spa
- Hyatt Regency Lahaina
- Hyatt Regency Maui Resort And Spa Lahaina