We stayed here for 10 days for our honeymoon in one of the deluxe oceanfront king rooms (FYI the king bed in here was a California king, not a standard king, so it was narrower but longer). They had us in the Atrium tower which overlooked the pool in room 1717. We booked through Expedia so we couldn't cancel when we found out about the hotel being under construction but we were ok with the room.
The rooms were not quite as fancy as I had expected from a Hyatt... I've stayed in much fancier rooms at lower priced hotels. But it still looked nice, was just a bit more comfy/laid back/casual decor than I had expected. The room itself was one of the largest hotel rooms I've stayed in, but the bathroom and walk-in closet area were tiny (mind you we had no need for a big closet). The ceiling was low in the bathroom and you could hardly close the door when you want to the bathroom which made it feel fairly claustrophobic. It did have nice marble tiles though and would be fine if it was just a little larger. The sink had ample counter space but wasn't cleaned very well during our stay.
The rest of the room was clean with the exception of the snack bar tray which was covered in a thick layer of dust and the lanai, which was a little dusty but not too bad.
We got there late on Halloween night and we decided to just valet park for the night... we ended up getting it comp'ed for the night which was nice (and of course my hubby and I being so tired, we forgot to leave him a tip). We then went to the front desk and were helped right away and given a sheet with suggested activities for honeymooners and a keepsake photo album (which was a nice touch but I saw them for less then $20 in a few stores).
The mini bar is expensive there ($4 for a bottle of water, save your $ and buy some at a grocery store in Lahaina or the Walmart in Kahului). But they did provide a fair amount of counter room beside the tray for snacks and a small fridge for your own drinks as well as the minibar fridge.
My hubby had a hard time getting our laptop connected to the tv (it made me mad he wasted so much time with it). The box to connect things to the tv didn't work and something was wrong with the tv... it took several phone calls and a few different staff members had to come to the room before they switched it out and got it working. The next day after they fixed we had a message on our phone asking us if our internet problem was fixed. The day after that they left a gift basket on our bed with a bunch of gourmet snacks and juice and water as an apology for our "internet troubles"... yet it was never an internet problem. Still, was nice they did something for us.
Jessica at the activities desk was awesome. ( FYI Expedia Local Expert staff their activities and concierge desks). She was very nice and patient and knowledgeable. :) We got a discount on our dinner cruise for booking so many activities.
FYI - tour of the stars was fun, but I don't know if the romance package would be worth it (only if you like champagne). We just paid the regular price. The luau at the resort was ok but probably not worth the money (other than for the open bar). It had a good fire dancer but the rest of the performances were ok but not as good as I had hoped. Food was alright but not spectacular.
We didn't spend that much time at the beach or pool. When we went to the beach, we drove down to Big Beach at Makena State park which wasn't too busy and was absolutely beautiful (and a fun location for swimming). There really isn't a beach at this hotel but it didn't bother us, the pool was nice and the waterfalls were awesome at giving you a good back massage. The hot tub was alright, we went in it a couple of night and it was fairly private in there but was right next to the kiddie pool. The waterslide was a bit scary because it was so dark but was sort of fun. We only went on it once or twice though.
Drinks at the pool were pricy at $12+ per drink, but were stronger than we expected and the food from Umalu was OK for lunch but had very slow service poolside! We never usually had a problem finding chairs though if you wanted one in the shade you might be out of luck unless you went early (but we wanted to be in the sun anyways).
The view from the lanai was what made the room worth every penny, it looked like a postcard. We sat several evenings out there (drinking beer we bought at Walmart) and watched the sunset and looked at the awesome view of Lanai. The room was set up to take full advantage of the view, which you could see from your bed. :) Also, we could hear the live music playing at Japengo every night which was awesome. :)
Japengo was awesome - food was absolutely incredible and because we were honeymooners we got a free bottle of champagne there. :) I had the filet and prawns and it was amazing (my favorite meal of the entire trip!). The sushi was good too. :)
As for the construction. It was noisy the first morning when they were jackhammering between us and the pool, but besides that it was quieter than I would have expected. We couldn't hear the noise from the pool at all and even within our room it wasn't too disruptive as they didn't start it until later in the morning.
The penguins were back by the end of our stay - boy they are cute. We saw the swans and flamingos several times too. :)
We had breakfast included... if it wasn't included we would have went elsewhere as it was not worth $30 per person + tip. We skipped it twice, once because of a huge lineup and the other time because we had to be up early for a snorkeling trip. There was usually a lineup but it wasn't too bad except the one day. The food was decent quality. The bacon was especially good and so were the muffins and the blueberry yogurt cake (yum). There were quite a few options but not that much variety from day to day so I could see how some would tire of it after a few days. Service was slow and not that great. If you are afraid of birds stay away, as there are hundred here, but we never had problems with them bothering us.
The resort fee was annoying but we knew about it going in.
I wasn't impressed with the quality of the towels.. some were pretty worn and they were a bit rough. Bathroom amenities were average. The towels were a bit rough.
Bed was alright but not amazing. I would have preferred a standard king to the california king bed that was in the room but it was still fine. Lots of pillows at least.
The shops were quite good too... some were actually quite reasonably priced. :)
Parking could be a pain, the spots were very tiny and we saw someone hit someone else's car in the lot (and they didn't even check for damage)... people were double parked all over the place. We usually couldn't get in the lot right beside the hotel so we would park by the golf course and walk which was ok but a little annoying when carrying lots of stuff (occasionally we were offered a ride).
The location is good, I liked the Kaanapali area much better than Wailea as it was more laid back and relaxing (less stuffy/formal) and it is so close to Lahaina where there is a ton of stuff to do.
Best part: the view from the room :D worth every penny.
Cons: construction, size of bathroom, lack of a real beach, crowded pool area, pricy food (but tasty).
We did the honeymooner's cooking class... basically it was a lame instruction in how to make island style nachos w/ raw fish and caviar. Wasn't impressed by the lesson and the food was ok but not that great. Champagne was nice though. Thank god it was free.
It wasn't quite what I was expecting in a 4-star resort but it was still good. :) I would recommend going after the renovations are finished though.
- Official Description (provided by the hotel):
- Situated on 40 oceanfront acres on Ka'anapali Beach, this AAA 4-Diamond award-winning resort is an authentic Hawaiian experience set in tropical paradise. Each of 806 guestrooms, including 31 renovated suites, affords Hawaiian elegance with private lanais and panoramic views. Amenities include oceanfront spa, 24-hour athletic club, half-acre pool with waterfalls and slides, golf, and tennis. Activities include Drums of the Pacific Lu'au, Tour of the Stars rooftop stargazing, cultural lessons, water sports, shopping on property and nearby, and wildlife tours with penguins, flamingos and more. World-class dining at Japengo, 'Umalu, Swan Court and Son’z—emphasize using locally grown ingredients to provide unique cuisine to suit every palate. ... more less
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- Also Known As:
- Hyatt Regency Maui Hotel Lahaina
- Hyatt Lahaina
- Hyatt Regency Maui Resort Spa
- Hyatt Regency Lahaina
- Hyatt Regency Maui Resort And Spa Lahaina