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“A little underwhelmed but still had a good stay!”

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Hyatt Regency Maui Resort and Spa
Ranked #16 of 32 Hotels in Lahaina
Certificate of Excellence
GreenLeadersSilver level
Saskatoon, Canada
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A little underwhelmed but still had a good stay!”
Reviewed November 17, 2011

We stayed here for 10 days for our honeymoon in one of the deluxe oceanfront king rooms (FYI the king bed in here was a California king, not a standard king, so it was narrower but longer). They had us in the Atrium tower which overlooked the pool in room 1717. We booked through Expedia so we couldn't cancel when we found out about the hotel being under construction but we were ok with the room.

The rooms were not quite as fancy as I had expected from a Hyatt... I've stayed in much fancier rooms at lower priced hotels. But it still looked nice, was just a bit more comfy/laid back/casual decor than I had expected. The room itself was one of the largest hotel rooms I've stayed in, but the bathroom and walk-in closet area were tiny (mind you we had no need for a big closet). The ceiling was low in the bathroom and you could hardly close the door when you want to the bathroom which made it feel fairly claustrophobic. It did have nice marble tiles though and would be fine if it was just a little larger. The sink had ample counter space but wasn't cleaned very well during our stay.

The rest of the room was clean with the exception of the snack bar tray which was covered in a thick layer of dust and the lanai, which was a little dusty but not too bad.

We got there late on Halloween night and we decided to just valet park for the night... we ended up getting it comp'ed for the night which was nice (and of course my hubby and I being so tired, we forgot to leave him a tip). We then went to the front desk and were helped right away and given a sheet with suggested activities for honeymooners and a keepsake photo album (which was a nice touch but I saw them for less then $20 in a few stores).

The mini bar is expensive there ($4 for a bottle of water, save your $ and buy some at a grocery store in Lahaina or the Walmart in Kahului). But they did provide a fair amount of counter room beside the tray for snacks and a small fridge for your own drinks as well as the minibar fridge.

My hubby had a hard time getting our laptop connected to the tv (it made me mad he wasted so much time with it). The box to connect things to the tv didn't work and something was wrong with the tv... it took several phone calls and a few different staff members had to come to the room before they switched it out and got it working. The next day after they fixed we had a message on our phone asking us if our internet problem was fixed. The day after that they left a gift basket on our bed with a bunch of gourmet snacks and juice and water as an apology for our "internet troubles"... yet it was never an internet problem. Still, was nice they did something for us.

Jessica at the activities desk was awesome. ( FYI Expedia Local Expert staff their activities and concierge desks). She was very nice and patient and knowledgeable. :) We got a discount on our dinner cruise for booking so many activities.

FYI - tour of the stars was fun, but I don't know if the romance package would be worth it (only if you like champagne). We just paid the regular price. The luau at the resort was ok but probably not worth the money (other than for the open bar). It had a good fire dancer but the rest of the performances were ok but not as good as I had hoped. Food was alright but not spectacular.

We didn't spend that much time at the beach or pool. When we went to the beach, we drove down to Big Beach at Makena State park which wasn't too busy and was absolutely beautiful (and a fun location for swimming). There really isn't a beach at this hotel but it didn't bother us, the pool was nice and the waterfalls were awesome at giving you a good back massage. The hot tub was alright, we went in it a couple of night and it was fairly private in there but was right next to the kiddie pool. The waterslide was a bit scary because it was so dark but was sort of fun. We only went on it once or twice though.

Drinks at the pool were pricy at $12+ per drink, but were stronger than we expected and the food from Umalu was OK for lunch but had very slow service poolside! We never usually had a problem finding chairs though if you wanted one in the shade you might be out of luck unless you went early (but we wanted to be in the sun anyways).

The view from the lanai was what made the room worth every penny, it looked like a postcard. We sat several evenings out there (drinking beer we bought at Walmart) and watched the sunset and looked at the awesome view of Lanai. The room was set up to take full advantage of the view, which you could see from your bed. :) Also, we could hear the live music playing at Japengo every night which was awesome. :)

Japengo was awesome - food was absolutely incredible and because we were honeymooners we got a free bottle of champagne there. :) I had the filet and prawns and it was amazing (my favorite meal of the entire trip!). The sushi was good too. :)

As for the construction. It was noisy the first morning when they were jackhammering between us and the pool, but besides that it was quieter than I would have expected. We couldn't hear the noise from the pool at all and even within our room it wasn't too disruptive as they didn't start it until later in the morning.

The penguins were back by the end of our stay - boy they are cute. We saw the swans and flamingos several times too. :)

We had breakfast included... if it wasn't included we would have went elsewhere as it was not worth $30 per person + tip. We skipped it twice, once because of a huge lineup and the other time because we had to be up early for a snorkeling trip. There was usually a lineup but it wasn't too bad except the one day. The food was decent quality. The bacon was especially good and so were the muffins and the blueberry yogurt cake (yum). There were quite a few options but not that much variety from day to day so I could see how some would tire of it after a few days. Service was slow and not that great. If you are afraid of birds stay away, as there are hundred here, but we never had problems with them bothering us.

The resort fee was annoying but we knew about it going in.

I wasn't impressed with the quality of the towels.. some were pretty worn and they were a bit rough. Bathroom amenities were average. The towels were a bit rough.

Bed was alright but not amazing. I would have preferred a standard king to the california king bed that was in the room but it was still fine. Lots of pillows at least.

The shops were quite good too... some were actually quite reasonably priced. :)

Parking could be a pain, the spots were very tiny and we saw someone hit someone else's car in the lot (and they didn't even check for damage)... people were double parked all over the place. We usually couldn't get in the lot right beside the hotel so we would park by the golf course and walk which was ok but a little annoying when carrying lots of stuff (occasionally we were offered a ride).

The location is good, I liked the Kaanapali area much better than Wailea as it was more laid back and relaxing (less stuffy/formal) and it is so close to Lahaina where there is a ton of stuff to do.

Best part: the view from the room :D worth every penny.

Cons: construction, size of bathroom, lack of a real beach, crowded pool area, pricy food (but tasty).

We did the honeymooner's cooking class... basically it was a lame instruction in how to make island style nachos w/ raw fish and caviar. Wasn't impressed by the lesson and the food was ok but not that great. Champagne was nice though. Thank god it was free.

It wasn't quite what I was expecting in a 4-star resort but it was still good. :) I would recommend going after the renovations are finished though.

Room Tip: I would definitely pick an oceanfront room, it is totally worth it for the view. Our lanai had an am...
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  • Stayed November 2011, traveled as a couple
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Helpful?
Thank stiner441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this review, November 28, 2011
Dear stiner441:

Wow! Thank you for taking the time to go into such detail about your recent experience at our Hyatt Regency Maui Resort & Spa. We would like to congratulate you on celebrating your honeymoon! We appreciate you choosing Hyatt to celebrate such a special occasion. It sounds as though you enjoyed the variety of activities that you had participated in.

We hope to have the chance to welcome you back for anniversary celebrations on future visits. I would, once again, like to take this opportunity to thank you for your comments.

Sincerely,

Nick B. - Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Toronto, Canada
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 17, 2011

We just spent 4 nights relaxing at the Hyatt in Maui. They have a great pool area and great pool service. The staff were not only friendly but extremely helpful....they helped us with planning our day trips and tours. The boardwalk is a lovely walk down to Whalers village where you can find great shops and restaurant. If you continue along further on the boardwalk you will find Black Rock with a great beach and snorkeling. The hyatt rooms were clean and comfortable and perfect for two people. There was a small fridge to store some snacks and waters in the room.
The town of Lahaina is a five minute drive from the hotel where you can spend a great day shopping and seeing the sites of the town.
If you like to golf like we do the Hyatt is across the street from the Kaanapali Golf resort that has two fabulous courses to choose from.
The construction at the hotel was not a bother. Yes the lobby was located upstairs and there was parts of the main walk through that were roped off, but it was really not a bother. The work did not start early in the morning and stopped prior to you being back in your room to get changed for dinner.
It was our honeymoon and they provided some nice gifts including a bottle of champagne with one of our dinners (we enjoyed it at Japengo restaurant).
We had a great stay at the Hyatt.

  • Stayed November 2011, traveled as a couple
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Helpful?
Thank lauraanddave2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at Hyatt Regency Maui Resort and Spa, responded to this review, November 22, 2011
Thank you for choosing our hotel for your honeymoon. We're delighted you had a wonderful time at our hotel. It's great to hear that our staff was able to assist you with planning your activities. There's so much to do in Maui it's hard to do it all! Please feel free to contact us if you need any assistance.

Chrissi R.- A Guest Relations Associate
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Fort Wayne, Indiana
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 16, 2011

I felt compelled to write a review for those people who are considering staying here soon. Please do not be alarmed by the tight wads commenting below. It behooves me that people shake thier head and p*ss and moan if their trip experience deviates in the slightest of their expectations. It really makes me wonder if these people would have had a good time anywhere in the world. The construction is not bad at all. If you are planning on sleeping until noon, you may hear some construction noise, but let's face it - you shouldn't be coming to Hawaii if you want to sleep the day away. View is amazing and the pool is terrific. As far as getting notice about the construction, all these geniuses had to do is check out the website, but then they wouldnt have their normal outlet of p*ssing and moaning on a website. To each thier own, but if you aren't an uptight *ss you will have a terrific time.

  • Stayed November 2011
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Helpful?
8 Thank Scott4025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this review, November 28, 2011
Dear Scott4025:

Thank you for taking the time to share feedback on your recent stay at our Hyatt Regency Maui Resort & Spa. We're so happy to hear your experience at our property was not affected by the lobby renovation currently underway at our hotel. We have heard some enthusiastic feedback about our facility. We hope to see you again!

Sincerely,

Nick B. - Guest Relations Associate
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Waldwick, New Jersey, United States
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 15, 2011

We are here on our honeymoon. The Hyatt hotels on Kauai and Oahu were amazing. The Maui Hyatt is not. We leave during the day just to get away from here.
We've filed a formal complaint with the hotel, but they said a refund needs to come from our travel agent because it was pre-paid.
1. The Maui Hyatt is under major construction. The lobby construction was apparently planned, but they found cracks around the outside of the building which needed emergency repair. We hear the construction during the day.
There is a penguin exhibit under scaffolding. The penguins are hiding in a corner shaking. It's very sad!!!!
We were never warned of the construction.
2. Pool chairs are pushed together in rows, like sardines. It's really odd. You can't slide between chairs to lay down...you have to get on from the front of the chair and inch back.
3. They have turned the back service entrance into the lobby entrance because of the lobby construction.
4. We have to park in a self park area which has parking spots the size of golf carts...because that's what they're for.
5. Self parking lot is dark and dangerous. Employee told me that's where they park and they've been requesting lighting for years, but management has done nothing. He also says there have been car thefts because of the lighting.
6. The view from our hotel room is of a cemetery.
7. There is a crazy amount of birds that fly into the breakfast restaurant. I'm talking hundreds. They sit watching you and fly under your table to get crumbs. If you leave your seat for a second, they swarm your food. They have green fake owls as a lame attempt to keep them away, but the birds actually land on them.
8. Rooms are outdated.
9. Low water pressure.
10. There is no beach.
11. Internet is slow at all hotels, but at this one the connectivity is intermittent.

Best thing about the hotel is the pool bar and the waterslide.

We leave Maui on Thursday. If we were staying any longer, we would have checked into another hotel.

  • Stayed November 2011, traveled as a couple
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Helpful?
10 Thank FrequentNJTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 14, 2011

We stayed here for our honeymoon last year and had such a great time that we decided to come back for our one year anniversary. We were never notified of the construction that is happening and it came as a bit of a shock as we approached the front of the hotel to a bamboo fence and an employee ushering us to the back of the property. The entire back parking lot is now used for valet parking, which is to say the least is inconvenient. It seems unreasonable that not only Is there noisy construction going on, but you're forced to spend $18 a day to valet your car when the undersized self parking lot is full. And even worse, while talking to some other guests, their parking was comped the whole trip!

We booked a "partial ocean view" room, which consisted of a corner room, over looking a parking lot. When we called to discuss, we were told that partial ocean view is only 25% ocean view. Now I'm now math major, but this room was not even close to that. We were moved twice before finally having to ask for an upgrade to a deluxe ocean view. Which they accommodated, for an extra charge per night! I asked the person at the desk if she could take care of this for us and she told me "Not if she planned on having a job tomorrow." SERIOUSLY, the Hyatt Corporation is going to fire you for putting the guests first? I find that very hard to believe, especially after hearing from other guests that they were upgraded 3 rooms away from us FOR NO CHARGE! I can't believe they blatant favoritism that is happening here. This is no way to run a property, especially when there are so many other options. This was definitely not the memory that we wanted to have for our first anniversary. I guess the tradition of coming to this resort every year, ends here.......

Room Tip: Don't choose partial ocean view, if you want to actually see the ocean.
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  • Stayed November 2011, traveled as a couple
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Helpful?
4 Thank pwash79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, guest relations associate at Hyatt Regency Maui Resort and Spa, responded to this review, December 2, 2011
Dear pwash79,

We appreciate you sharing the details about your experience with us. We understand that anniversaries are special and during our lobby entry revitalization we are working extra hard to ensure that our guests still experience our signature Hawaiian hospitality. At our hotel any time the self parking is full we do offer our valet parking free of charge.
Our partial ocean view rooms do offer a twenty-five percent ocean view from the lanai. We apologize that this view was not up to expectations and we are glad that our front desk was able to accommodate you with a full ocean view. Please feel free to contact us if you would like to discuss your stay further.

Chrissi R.- A Guest Relations Associate
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Hickory Corners, Michigan
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 14, 2011

We stayed at the Hyatt 11-05-11, what a disappointment. The resort is very worn could use a face lift. There was a lot of construction going on, we were told about it three days before leaving on vacation. We got breakfast included in room rate. Don't bother, if you want to eat with the birds flying over your heads and landing on your chairs at your table. Then you are giving a bill to leave a tip on $62.00. Even though it was included with your room. They charge a $25.00 a day service fee for gym, coffee in room and internet, beach towel. The only thing we used was a beach towel. So that cost us $25.00 a day. The beach what beach. There is no beach chairs or cabanas to sit under. If you want to sit up on the lawn along the beach you have to play to rent a beach chair. We had to walk about a mile down the beach to have a nice place to swim.. We ended up in front of the Sheraton, that is where we should of stayed. Plus a lot of hidden taxes that we didn;t expect since we prepaid with a travel agent. For those people who say they have a nice gym. I can go to the gym at home I didn,t come too Hawaii to send time in the gym. If you want to exercise you can get that walking up to the beach area where you can swim. Very, very disappointed!!!!

  • Stayed November 2011, traveled as a couple
    • Value
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Helpful?
7 Thank Jackie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this review, November 21, 2011
I appreciate your candid feedback regarding your recent stay at our property. I am extremely disappointed that this stay did not meet your expectations. We do have a resort fee that is assessed nightly at our property. The resort fee includes: access to the fitness center and all the fitness classes offered, in room coffee and tea, local and toll free calls, daily newspaper, and one hour of court time at the tennis center, and wireless internet access. I have forwarded your comments on to our staff letting them know about your experience. We hope to have the opportunity to welcome you back to Hyatt in the future.

Brock S. – A Guest Relations Associate
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Maui, Hawaii, USA
Level 6 Contributor
191 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed November 13, 2011

We were notified by the Hyatt prior to our visit of the construction currently going on. I read all the horrible reviews on Trip Advisor, and we thought about staying elsewhere. Having stayed at the Hyatt many times, we kept our reservations and I am glad we did. The construction is not that bad, the main building and lobby are being worked on, but it did not effect our visit at all.(It would be a good idea to request a room in one of the towers - they are away from the renovation)

We just spend the last 3 days at the Hyatt over the Veteran's Day weekend and we had a great time. We have stayed at most the hotels in Kaanapali and the staff at the Hyatt is by far the best.
If you are going to be bothered by the resort being not being perfect, then you should wait till the renovations are done in December. However, the Hyatt is offering discounts and upgrades at this time and I would recommend taking advantage of them while you can - we did!

Room Tip: Eat dinner at Japango!
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  • Stayed November 2011, traveled as a couple
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Helpful?
Thank HawaiianStyle808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Maui Resort and Spa, responded to this review, November 16, 2011
Dear HawaiianStyle808:

Thank you for taking a moment to share feedback about your recent stay at our Hyatt Regency Maui Resort & Spa. We're glad to hear the renovations didn't impact your time spent with us. It's great that our employees were able to make you feel welcome to our accommodations. We work very hard to make sure our guests enjoy themselves, and this is a small part of the bigger Hyatt touch. We hope to welcome you back again. Your referral is our biggest compliment.

Sincerely,

Nick B. - Guest Relations Associate
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Additional Information about Hyatt Regency Maui Resort and Spa

Property: Hyatt Regency Maui Resort and Spa
Address: 200 Nohea Kai Drive, Kaanapali Beach Resort, Lahaina, Maui, HI 96761-1985
Phone Number:
Location: United States > Hawaii > Maui > Lahaina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Lahaina
#6 Top resorts Hotel in Lahaina
#6 Luxury Hotel in Lahaina
#11 Spa Hotel in Lahaina
#12 Family Hotel in Lahaina
#15 On the Beach Hotel in Lahaina
#15 Romantic Hotel in Lahaina
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Regency Maui Resort and Spa 4*
Number of rooms: 806
Official Description (provided by the hotel):
Situated on 40 oceanfront acres on Ka'anapali Beach, this AAA 4-Diamond award-winning resort is an authentic Hawaiian experience set in tropical paradise. Each of 806 guestrooms, including 31 renovated suites, affords Hawaiian elegance with private lanais and panoramic views. Amenities include oceanfront spa, 24-hour athletic club, half-acre pool with waterfalls and slides, golf, and tennis. Activities include Drums of the Pacific Lu'au, Tour of the Stars rooftop stargazing, cultural lessons, water sports, shopping on property and nearby, and wildlife tours with penguins, flamingos and more. World-class dining at Japengo, 'Umalu, Swan Court and Son’z—emphasize using locally grown ingredients to provide unique cuisine to suit every palate. ... more   less 
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Also Known As:
Hyatt Regency Maui Hotel Lahaina
Hyatt Lahaina
Hyatt Regency Maui Resort Spa
Hyatt Regency Lahaina
Hyatt Regency Maui Resort And Spa Lahaina

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