We were coming from Makawao (an hour away) and so elected for the later 8:30 am loading / 9:00 four hour trip from Makena Beach out to Molokini Crater and Turtle Town (rather than the earlier and shorter 6:30 am two hour version). The information you get for departure could be clearer. Drive to the Makena Beach & Golf resort entrance circle and complimentary valet park for free (included in the trip fee, tip nicely when you return to depart), and they will give you directions on walking through the hotel (nice washrooms and showers enroute) and down and out to the beach. Most of our fellow travellers weren't aware of this, and self-parked some distance way in the self-park area, and had more of a walk.
The trip check-in and usual liabilities signoff are at the small beachside activities office, and then the boat backs into the beach and you load up the back ladders through the surf. It's a fun process, and you are assisted by crew, but you may well get wet up to your waist in the surf, and need to be slow and careful in following instructions so that you don't take a tumble.
It was a short but scenic 15 minutes out to Molokini. We had our own gear, but most others relied on the gear provided on the boat and included in the price, and got fitted enroute. Gear provided looked in very good shape, and lots of sizes to meet everyone's needs.
At Molokini there were lots of other boats around and snorkelers in the water, from groups who had arrived earlier. Some of these other boats were packing up to depart shortly after we arrived. The bottom was fairly regular and smooth relative to other areas where we had snorkeled on our own in Maui, and which had had more lava irregularities and coral, and diversity of sea life. At Molokini there were a reasonable number of fish, relatively habituated to human presence, but we didn't see anything particularly noteworthy. There are a LOT of other snorkellers in the water from our group, as well as others intermingling. The earlier departure from Makena would have avoided that crowding, and perhaps there would have been more aquatic activity underwater at the start of the day. The earlier start just wasn't an option for us, and we recognized the downsides going in. We had already had lots of great snorkeling elsewhere earlier in our trip, and so that wasn't a big issue for us, but if this is to be one of your trip highlights then definitely make the earlier departure.
Breakfast was put out as we wrapped up at Molokini, and we headed over to the "Turtle Town" area which is offshore the main island nearby. Over the course of the hour there we saw a couple of turtles on the bottom and one swimming, in somewhat reduced visibility, and a few surface sightings of turtles swimming. Enjoyable, but also best you don't arrive with over-hyped expectations (as some did) about going to be swimming with turtles all around you.
After Turtle Town, lunch was served, do it yourself buffet, and complimentary beer and Mai Tais. The boat motored around as we reclined and relaxed in the sun, and then returned to the beach around 12:30 to offload. Although there were good breezes blowing, the sails never went up, and my guess is that they rarely do, much easier to motor about.
This was a very relaxed and enjoyable outing for us, and we would recommend it. Boat, facilities, and crew all good. It is a very large group however, and you can get quite spread out in the water. Although there is good oversight from the crew, if I was travellng with young folks and/or folks who were not strong swimmers, I would personally want my posse to agree in advance to stay within reasonable sight and contact with one another in the water.
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