Our stay at Maui Hill ended up being somewhat disapointing, not only because of the overall state of the property and units, but because of the deceiving description and bad staff attitude. The problems started at check-in when it turned out that many ocean view units here don't have a decent ocean view. In fact many garden view units have the same view of the ocean as some of the ocean view units. At other properties these would be considered partial ocean views at best. We finally had to come to an agreement to pay the garden view instead of the ocean view rate.
What really bothered us, and the reason why we will not stay here again, was the attitude of most of the front desk staff, which we found very unpleasant because of their argumentative behaviour and sarcasm. We were told we shouldn't be complaining because we got a good rate (we booked direct though Maui Hill itself by the way). This was a surprise because the other ResortQuest-managed properties we stayed at (3 others during this stay) were all very helpful. Unfortunately, they just take customers for granted here. We were given wrong information several times (they would rather lie than say they don't know) and it just seems there's no communication between the different staff members.
The units (we saw 4 of them) were all looking rather dull, outdated and dark and had old appliances. On the positive side they were quite spacious and clean and HSIA was complimentary. Units have an air conditionner in each room but the one in the main bedroom is located just over the bed and was very noisy. We found it troublesome to sleep with it turned on. Finally the location isn't really desirable as the beaches are not at walking distance. Driving into town was very slow due to the horrendous traffic.
Luckily we split out stay on Maui in two, and stayed at the very nice ResortQuest Mahana at Kaanapali just before coming here. We had a nice relaxing time there and dedicated most of our time on the Kihei side of the island to doing the excursions and tours (such as the road to Maui, Haleakala, etc.). We read the Lahaina side was more busy but it turned out the beaches there felt less crowded and traffic was smoother. Lahaina has a real town center as opposed to the suburban feel of the Kihei area. If you are looking for a memorable Maui vacation, I would advise against staying here.
Property: 3/5 - Service: 1/5 - Cleanliness: 4/5 - Location: 2/5
Room: 3/5 - Amenities: 3/5 - Views: 2/5
- Official Description (provided by the hotel):
- Great ocean views with warm aloha service. This private oasis, just minutes from the premier resort area of Wailea, offers extra-spacious condos with private lanais, and the amenities and activities of a hotel in a tropical setting. Golf, shops and dining nearby. A perfect alternative to more expensive Wailea super-resorts. ... more less
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- Also Known As:
- Aston Maui Hill Hotel Kihei
- Maui Hill
- Resortquest Maui Hill
- Aston Maui Hill Kihei