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“Another great trip”
Review of Aston Maui Hill

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Aston Maui Hill
Ranked #2 of 62 Specialty Lodging in Kihei
Certificate of Excellence
Shreveport
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Another great trip”
Reviewed February 17, 2014

After searching trip-advisor again for our return visit to Maui, we chose Maui Hill again. The manager, Denis and his staff make you feel very comfortable, assuring that you feel like you are at home, but in Hawaii. As to any complaints on this site, ignore, there is no place like home, but this is not far off. Yes, there are window units which you usually only need at night. Breakfast and lunch on balcony is wonderful. Neighbors are all friendly, all willing to give advice on travel on this great island.
Kihei is by far the nicest area on maui, with Wailea very close and Lahana and Kaanapali 45 minutes away. Stay here, relax and enjoy. You will not regret!

Room Tip: Second floor
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis C, General Manager at Aston Maui Hill, responded to this review, February 18, 2014
Aloha and Mahalo Nui Loa (thank you very much) for such a positive, complimentary review of your recent stay with us at the Aston Maui Hill Resort. We are so pleased that you enjoyed your stay, and honored that you chose us once again for your return visit to our beautiful island. It is our goal here to provide all guests a memorable vacation experience, and to hear that you consider our resort a “home away from home” is a wonderful compliment. We would welcome the opportunity to have you stay with us again. Please contact me personally so that I may ensure your next visit is equally as enjoyable for you.
Sincerely, Dennis Costa, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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632 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
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English first
A suburb of Detroit
Level 6 Contributor
84 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed February 6, 2014

This is my second review for this hotel. This time we booked a 2 bedroom ocean view. When we arrived, the first room we were given had a view of a parking lot and other buildings. When we called the manager, Dennis, he explained that they were overbooked, and upgraded us to a 3 bedroom ocean view for 2 nights while we waited for the appropriate room to be ready. Both rooms were very clean and had fantastic views, and both had one very large balcony and one smaller balcony. The grounds were beautiful and peaceful, and the pool is very nice. Even with the room mix up, I will stay here again.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennies_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis C, General Manager at Aston Maui Hill, responded to this review, February 7, 2014
Aloha and Mahalo Nui Loa (thank you very much) for your review of your recent stay with us at the Aston Maui Hill Resort. We are very happy to hear that we were able to provide you with an enjoyable vacation experience and that you enjoyed your stay. Please allow me to personally apologize for the inconvenience caused to you regarding your accommodation, and we are pleased we were able to resolve it to your satisfaction. To hear you would definitely choose our resort again as your vacation destination of choice means a great deal to us; returning guests are the biggest compliment we could receive. Please contact me directly the next time you plan to visit our beautiful island so that I may personally ensure that every aspect of your visit fulfills your every expectation.

Sincerely, Dennis Costa, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 4, 2014

We stayed at this resort in condo #1 for one week. The grounds are beautiful, the pool is large and clean with plenty of loungers. Our condo was well stocked, spacious and comfortable. Our view of the ocean from our lanai was perfect. This resort is situated a few blocks south of the restaurants and shopping, but that wasn't a problem as we had a rental vehicle.
The staff were all very friendly and always greeted you with a good morning!
If I could make one suggestion, it would be that the cleaning staff should clean the kitchen and bathroom floors every other day. We would have done it ourselves if there was supplies in the condo to do so. On day 4, we did leave money and a note asking the ladies if they would give it a quick clean. When we returned, the money was gone but the floors had not been cleaned. Lesson learned.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sundance1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis C, General Manager at Aston Maui Hill, responded to this review, February 5, 2014
Aloha and Mahalo Nui Loa (thank you very much) for your wonderful and complimentary review of your recent stay with us at the Aston Maui Hill Resort. We are so pleased that you enjoyed your stay, and we truly appreciate your recommendation. It is our goal here to provide all our valued guests with a memorable and positive vacation experience, and we are so happy to have been able to do so for you. We appreciate your feedback regarding the housekeeping services you received during your visit, and this will be addressed at our next team meeting in our constant striving to improve guest satisfaction. We would love to welcome you back to stay with us again should you decide to return to Maui in the future. Please contact me directly so that I may personally ensure your next visit fulfills your every expectation.
Sincerely, Dennis Costa, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melville, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 27, 2014 via mobile

We checked into a 1 bedroom 2 bathroom ground floor unit. The unit was very dirty, stinky, out of date. The beds where hard and worn out. Linens where the poorest of quality. The noise transfer from the top unit was terrible.

This resort is at best a budget resort. Spend a little more and stay else where.

On a positive note the resort staff was very responsive to any of the complaints.





Stayed January 2014
Helpful?
1 Thank Brent R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis C, General Manager at Aston Maui Hill, responded to this review, January 28, 2014
Aloha and Mahalo (thank you) for providing feedback regarding your recent stay with us at the Aston Maui Hill Resort. We thank you for bringing your concerns to our attention as we are constantly striving to improve guest satisfaction. Please allow me to personally apologize that we fell short of your expectations, and that we did not uphold our usual high standards. Rest assured that had I been made aware of your concerns during your stay, I would have immediately rectified the situation by relocating you to another, more updated unit that better suited your needs. The particular unit you stayed in is currently in escrow, and we will be working with the new owner to ensure that any necessary upgrades are completed in accordance with our intention to have all units fully updated within the next year. We would welcome the opportunity to have you stay with us again to provide a more positive impression. Please contact me personally if I may be of service to you.
Sincerely, Dennis Costa, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuttgart, Germany
Level 5 Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 26, 2014

For longer trips I prefer to stay in condos because it gives me the flexibility to live how I want without spending a ton. Maui Hill had large comfortable condos right next to the beach at an affordable price. Great restaurants are nearby. There is a large pool on site too.

Room Tip: Pick a unit on the bottom half of the property to be near the pool and beach without having to walk...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis C, General Manager at Aston Maui Hill, responded to this review, January 27, 2014
Aloha and Mahalo (thank you) for your review of your recent stay with us at the Aston Maui Hill Resort. We are so pleased to hear that you found our resort comfortable and that we were able to provide a positive vacation experience for you. We would be happy to accommodate you again should you decide to return to our beautiful island in the future. Please contact me personally if I may be of service to you.

Sincerely, Dennis Costa, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, Rhode Island
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 25, 2014

We stayed at the Maui Hill for 8 days. The unit was clean and spacious, we were given a 2 bedroom unit at no additional charge even though we had only reserved a 1 bedroom. The grounds were very well kept with an abundance of plant and animal life. The views of both the ocean and mountain from the Maui Hill are fantastic. The Maui Hill is located walking distance to several beaches and a few restaurants. It is located across the street from the Kihei boat ramp which was very conveniant as we booked a snorkel trip with a company that operates from the ramp. The room included a discount card for use at foodland grocery store, the unit had a full kitchen and washer and drier which allowed us to buy groceries and wash our clothes before changing islands. The only word of caution may be the fact that not all units are the same since they are individually owned. So you may get more or less depending on the unit you are assigned. The pool area was nice and the area seemed very quiet. Kehei is a great location on Maui, very central to all areas of the island, and a very relaxed atmosphere.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MandJVacay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis C, General Manager at Aston Maui Hill, responded to this review, January 26, 2014
Aloha and Mahalo Nui Loa (thank you very much) for taking the time to write such a detailed and positive review of your recent stay with us at the Aston Maui Hill Resort. As the entire team here shares a common goal of providing exceptional customer service and a memorable, enjoyable vacation experience for all our valued guests, we are so pleased we have been able to do so in your case. We would welcome the opportunity to have you stay with us again should you decide to return to our beautiful island in the future. Please contact me directly so that I may personally ensure your next visit once again fulfills your every expectation.

Sincerely, Dennis Costa, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 22, 2014

Our 9 days at Aston Maui Hill were outstanding in every way. It began with super service from the management team and housekeeping staff. We felt everyone who works At Maui Hill has pride in their work and they take a personal interest in providing excellent service. When we return to Maui, we will definitely come to Aston Maui Hill. It is close to the beach, shopping, restaurants, and entertainment. I am a hotel owner and I give Maui Hill the highest rating.

Friends of Maui Hill from Philadelphia, PA

Room Tip: Best rooms are at the top of the hill on the top floor
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WSB2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennis C, General Manager at Aston Maui Hill, responded to this review, January 23, 2014
Aloha and Mahalo Nui Loa (thank you very much) for taking the time to write such a favorable review of your recent stay with us at the Aston Maui Hill Resort. We are honored to receive such high praise, and we truly appreciate both your business and your recommendation of our resort. I will be sure to pass along your comments at our next team meeting, as the entire team here do indeed take great pride in our resort and in working together to strive for unparalleled customer service. We would welcome the opportunity to have you stay with us again should you decide to return to our beautiful island in the future. Please contact me directly, and I will personally ensure your next visit is every bit as outstanding as this one.
Sincerely, Dennis Costa, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aston Maui Hill

Property: Aston Maui Hill
Address: 2881 S Kihei Rd, Kihei, Maui, HI 96753-9614 (Formerly ResortQuest Maui Hill)
Phone Number:
Location: United States > Hawaii > Maui > Kihei
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 62 Specialty Lodging in Kihei
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Aston Maui Hill 3*
Number of rooms: 140
Official Description (provided by the hotel):
Great ocean views with warm aloha service. This private oasis, just minutes from the premier resort area of Wailea, offers extra-spacious condos with private lanais, and the amenities and activities of a hotel in a tropical setting. Golf, shops and dining nearby. A perfect alternative to more expensive Wailea super-resorts. ... more   less 
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Also Known As:
Aston Maui Hill Hotel Kihei
Maui Hill
Resortquest Maui Hill
Aston Maui Hill Kihei

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