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“Okay, but some problems”
Review of Palms at Wailea

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Palms at Wailea
Ranked #13 of 62 Specialty Lodging in Kihei
Certificate of Excellence
A TripAdvisor Member
“Okay, but some problems”
Reviewed December 16, 2004

Palms at Wailea: Very nice condo complex - grounds are well maintained, however lots of inconsistencies with the suites, but we understand that it's up to the owner as to the upkeep and furnishings, etc. Because we had 2 suites we were able to compare.

The bottom suite was in need of much repair (dirty and old worn carpet (kept my slippers on all the time), stained sofa cushions (we did not take the chance and laid towels on the sofas to sit on), rusty fridge (on the outside), kitchen light fixture broken, dirty kitchen windows, sliding doors and bedroom closet mirror; low drainage in bath tub, dirty floor in 1/2 bath and no air conditioner in the living room, just a fan. Airconditioner only in the bedroom (this I was prepared for after reading users' opinions here). And, our view of the ocean (we requested ocean front) was of trees that have grown up - was once ocean view when the area was new. We received a $25US discount per day for this suite after talking to the General Manager.

The top suite was newly upgraded and a sense of the owner was felt with the decorations and upkeep (around Sept.04, upgraded ones seemed to have screen doors on the entry way and air conditioners in the living room also) also, newer appliances and entertainment equipment. Carpet was newer but still very stained - I guess this cannot be helped unless it were tiled or some sort of hard flooring. More of an ocean view here, if on the balcony and looking right. Hot water meter did not work for the last 2 days - probably needs replacing next!

Otherwise the maids were good - put our dishes in the washer and turned it on, scrubbed one of my pots that had some burnt stuff on it too. The grounds keepers were always hard at it; the garden sprinkers are on at about 9 a.m and the courtyard sprinklers about 8 p.m which were set to sprinkle across the stairs to the bottom suite! We could have moved to a smaller double bed room over looking the pool and other suites, with a little better view of the ocean but we stayed in our original king size bed and quieter one located suite. Our 2 suites were right above/below eachother.

The 10 min. walk to the beach is not bad at all and it's a nice quiet and shady walk downhill to the beach access - uphill on the return.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Morrow, Ohio
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed December 11, 2004

I have visited The Palms several times beginning in 1998 and continuing almost every year since. On every visit, I was in a different condo in a different section of the complex. My preference is for a unit close to the pool, which is always prisitine clean and uncrowded. Each of the units were spacious and comfortable with lovely views, lots of unexpected amenities, and a friendly, helpful staff. In my opinion, Wailea is the nicest area of Maui, and The Palms is the best value on the island. I wouldn't stay anywhere else. My only reservation about leaving a glowing review is that I don't want any competition for rooms when I return!

  • Stayed May 2004
    • Value
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15 Thank jts3339
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palms at Wailea

Property: Palms at Wailea
Address: 3200 Wailea Alanui Dr, Kihei, Maui, HI 96753-7754
Phone Number:
Location: United States > Hawaii > Maui > Kihei
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #13 of 62 Specialty Lodging in Kihei
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Palms at Wailea 3.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Outrigger Palms At Wailea Hotel Kihei
Outrigger Kihei
Kihei Outrigger
Palms At Wailea Maui/Kihei

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