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“A good value, and a beautiful spot”
Review of Sugar Beach Resort

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Sugar Beach Resort
Ranked #11 of 62 Specialty Lodging in Kihei
Certificate of Excellence
Charlottesville, VA
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“A good value, and a beautiful spot”
Reviewed August 13, 2012

This is a great spot. The grounds, the grill area and the pool are meticulously kept. It's 10 steps (literally) to the ocean. And the panoramic views from the units are hard to beat. We stayed in unit 514 and it is a delightful condo: 2 bedrooms, a very nice kitchen and a killer double-width outdoor terrace (end units on floors 5 and 6 have the only double-width terraces). The owners take good care of this unit. Other family members stayed in 614 (very dated and in need of refurbishment) with the same double-width terrace as ours. The process of booking with one business, checking in with another, and talking with a third business for housekeeping/maintenance issues is a bit cumbersome, but all in all, we are very pleased with our unit selection and the folks here. The travel office at the check-in center is extremely helpful and knowledgable; you'd be wise to take advantage of their help for booking trips and attractions.

Room Tip: "Oceanfront" faces the water directly. "Oceanview" has an oblique view of the w...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JDCharlottesville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
araikes, Manager at Sugar Beach Resort, responded to this review, August 15, 2012
Aloha,
I am happy you enjoyed your two-bedroom ocean front condo at Sugar Beach. I agree that the views are incredible! Thanks for the kind words about unit 514 also, we will be sure to let the owners know you liked it. We hope to see you again at the Sugar Beach Resort in the future.

Mahalo,
Keith
Condominium Rentals Hawaii
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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588 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
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English first
Indianapolis, Indiana
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 9, 2012

This was my first time to Maui. We traveled to the island for a wedding. This complex was amazing! The room on the 6th floor overlooking the ocean was breath taking. It was very clean, maintained and well kept. The location was perfect for traveling and sight seeing on the the island. The kitchen and Condo was very well stocked. Coffee, tea, basic spices and oil in the panrty to use. There was a scrape book for guest to sign in tell of there time in Maui. Phone service, internet and cable, washer and dryer all were included. The staff in the office was also very helpful and always tried to help. it truely was a home away from home......only better it was in Hawaii!

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Meme L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
araikes, Manager at Sugar Beach Resort, responded to this review, August 13, 2012
Thank you for the kind review of the Sugar Beach Resort. I am glad you had a wonderful time on Maui. I am not sure if you stayed in one of the condos we manage or not, but thanks for sharing your experience!

Happy travels,

Keith
Condominium Rentals Hawaii
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holtsville, NY
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 4, 2012

We stayed here for 4 nights. I have been to Maui before and if you are considering staying on the west side near Lahaina, Sugar Beach is in a much better location because you are in the middle of the island. Lahaina is nice until about 10am when it becomes swarmed with tourists so I think the Kihei area is better.
Upon checking in, it was at night and we could not see any signs pointing to a front desk or check in. After calling hotels.com and calling the 800 number for the resort, they were closed. Hotels.com was not able to help me and had me on hold, at one point I just hung up. I thought we would be sleeping in the parking lot. After looking and walking further, we realized the front desk was a little hidden if you go towards the pool area and there was a late check in process that was easy to follow. A sign would have been helpful that was visible from that parking lot.

The grounds are manicured beautifully, the pool is very nice as well, although I did not go in it. The beach is pretty, water is a deep blue color.
Our unit was a little outdated but it was very clean and a good price for oceanfront. I was happy with the price and condition of the unit. The small hallways outside the units had this old greenish carpet and were in serious need of replacing.
The railings looked new so I suppose they are doing maintenance slowly.

Over all, I thought it was a good value for the view and location. I would consider staying here again. If you drive a little south towards Makena, the beach water is more of an aqua color and not far at all from the resort.
It was only 15 minutes from the airport which made the Road to Hana a little easier verses driving back to the west side! Haleakala was also easier at 3am being in the middle of the island.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Taniakamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
araikes, Manager at Sugar Beach Resort, responded to this review, August 7, 2012
I am glad you enjoyed the location of the Sugar Beach Resort! The oceanfront rooms really are special, as you can hear the waves crashing on the beach below you. I am not sure if the condo you stayed in was one of the condos we manage (as we do work with Hotels.com), but I will take a look at our late check-in details that are loaded to Hotels.com to make sure everything is crystal clear.

Again, mahalo for your kind review of the Sugar Beach Resort and glad your trip to Maui was memorable.

Keith
Condominium Rentals Hawaii
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 19, 2012

I stayed two nights. I had the opportunity to check out the plantation building, both condos 230 and 324. I ended up choosing 324 due to better views. 230 had boogie boards available for use, though. The resort is set away from Kihei and if you're looking for things to do within walking distance, there's nothing. The pool is good, as is the hot tub. Kihei gets pretty windy, and I believe this area gets especially windy in the afternoon, so keep that in mind. Ocean swimming is fine, but no nearby scuba. Grounds were lovely. Jean at reception was great... Very friendly and helpful. If you want a lower cost resort getaway without frills and stunning views of Maalaea Bay, but don't care about driving everywhere else, definitely check it out! For families and couples not wanting to spend $200+ per night.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Dan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
araikes, Manager at Sugar Beach Resort, responded to this review, July 23, 2012
Thank you for your kind review of the Sugar Beach Resort. We manage both condos that you viewed and I am glad you found the views, amenities, grounds, and pool a great fit. The Sugar Beach Resort is located in north Kihei on a more secluded beachfront location about 10 minutes from central/south Kihei. While not walking distance to restaurants and shopping, many guests enjoy the tradeoff to have access to the 5-mile unobstructed beach that they can walk along, and if needed it is just a short drive in to Safeway, Longs, and the center of Kihei. We agree that Sugar Beach is a great option for families and couples!

Thanks for the review,

Keith
Condominium Rentals Hawaii
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
Level Contributor
457 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
Reviewed June 24, 2012

Short version: the Condo #505 is great, clean, well equipped. The property is very well located and is good standing. We did not see any urgent need for updates as other reviewers are pointing out.

Long version:
My wife and I staid for 7 days in this particular apartment. It looks newly renovated and everything worked perfectly well and was clean The apartment was extremely well equipped. All what you need if you wanna cook is there; also towels for the beach, a portable cooler, tupperware for picnic, dishwasher, washer and dryer. Books, cd's (kind of weared out), a simple DVD player and music CD player. All in good standing and working.

The furniture is not new, and maybe not stuff you'll find in a catalogue. but there were certainly not bad. Reading some reviews in Tripadvisor we were a little scared about what we would find, but I assure that this apt fulfilled our needs for a visit to Maui (of course this is not the Hilton, neither is the price).

Be aware if you stay in this complex that it is not a hotel, so no clerk at the entrance, no daily cleaning and no special services. Keep in mind that this is condo, managed by Condominium Rentals Hawaii, so don't expect specific hotel attention. I can't complain about the Condo Rental company, they were helpful for a late check in and late check out. There look well organized and I believe that the provided us a good service.

There is a place for dinner/lunch in/near the complex in case you need it (but I suggest you go to Kihei for anything you may need).

The barbecue by the beach is used by many of the stayers but isanyway surprisingly clean.The pool is big, and we enjoyed the hot tub, specially in the cooler of the evening. Socializing here was very easy.

The beach is maybe not the pristine beach we expected from the travel brochures, and we actually never dipped a toe there as thera are better beached nearby. But for the complex is so conveniently located for Lahaina, Kihei and the airport. Be aware that all the hotels in the South Kihei and the northern Lahaina/Kanaapaali areas are not as centric as this one.

Bottom-line: we would return anytime to this place without any doubt, as long as the price stays reasonable as now.

Room Tip: Take a higher floor (5th). All apt have ocean view, but the ones on the front have the best view.
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Pauak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Sugar Beach Resort, responded to this review, June 26, 2012
Aloha,

Thank you for the kind review of Sugar Beach and ocean view room 505. We also appreciate your words about our condo rental company. We are glad you enjoyed your stay and hope to host you again in coming years.

Allan
Condominium Rentals Hawaii
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 11, 2012

This is an old complex in need of serious updating. I love the convenience of location, but was highly disappointed with the rooms. We had mold in the living rooms and the wall papered 1980 look is not what we expected. The beach is nice and never crowded, the pool area is clean and enjoyable, the BBQ area is horrible needs new grills and a face lift. I guess you get what you pay for, so be careful that value doesn't hurt your expectations!! We will stay on the west side for now on not here!

Room Tip: Shop around!
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BradleyinSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
araikes, Manager at Sugar Beach Resort, responded to this review, June 13, 2012
Aloha and thank you for your review of the Sugar Beach Resort. We agree that the location and on-site conveniences (bar, massage services, mechandise store, tour agency, etc.) are all great. I am sorry you did not enjoy your particular room. I am not sure if you stayed in one of the rooms that we, Condominum Rentals Hawaii manage, as we pay close attention to room quality and work with our owners to make upgrades that we see fit. If you do return to Maui in the future, (whether staying with us or another condo management company), I encourage you to browse through some photos of the various units available to assure that you find one that perfectly fit your needs. Our agents always love to help!

Happy travels,

Allan
Condominium Rentals Hawaii
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
50 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 2, 2012 via mobile

Great place. Stayed in unit #115 and it was fantastic. Updated, clean, and spacious. The beach was 20 feet from the lanai and the water was fabulous. Quiet property. Perfect getaway. Only downside is the distance from downtown Kihei, but wasn't prohibitive. Will definitely return and hopefully stay here again. Highly recommend.

Stayed May 2012, traveled with family
Helpful?
3 Thank hoorayfarray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MauiCondoMarina, Manager at Sugar Beach Resort, responded to this review, August 23, 2012
Aloha and Mahalo (Thank you) for your review. I am so happy to hear that you had a great stay in unit #115 at the Sugar Beach resort. Having the ocean a few steps from your condo really makes for a special vacation. We are very pleased to hear that the unit was updated, clean and spacious. We do have staff go to each unit before arrival to ensure that everything is cleaned and in working order for the guests arrival. Thank you for highly recommending the Sugar Beach Resort. Please do not hesitate to contact us when planning your next Maui vacation so we can reserve unit #115 for you again or another unit of your liking.
Mahalo, Marina, Maui Condo and Home, LLC.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sugar Beach Resort

Property: Sugar Beach Resort
Address: 145 N Kihei Rd, Kihei, Maui, HI 96753-8827
Location: United States > Hawaii > Maui > Kihei
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 62 Specialty Lodging in Kihei
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sugar Beach Resort 3*
Number of rooms: 214
Official Description (provided by the hotel):
Sugar Beach Resort is an all inclusive, quiet and well located ocean front condo hotel. Each unit is individually owned. The resort is managed by the homeowner's association/Hawiiana Management.The 214 units are ocean front, ocean view, garden view on 5 acres of lush tropical beach front. ... more   less 
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Also Known As:
Sugar Beach Resort Condos Hotel Kihei
Sugar Beach Resort Maui/Kihei
Sugar Beach Maui

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