The customer is always right! Not at this joint. Their front desk person made an honest mistake and misbooked my dive date. I called on a Friday and said I want to dive "tomorrow". Maybe he thought the current date was Saturday? Maybe he misheard me? I wanted to dive on Saturday morning and he accidentally booked me for Sunday.
I showed up at 5:30am at the ramp on Saturday morning and B & B was nowhere to be found. I talked to another boat and they told me "No B & B today". They volunteered to take me out and I had a great time. I talked to the owner of B & B later that day (on Saturday) and we discussed what happened. No harm, no foul.... all's well that ends well, right? Their guy that answered the phone made a mistake. It happens. We're human.
But no!! I arrive home to find a charge for the missed dive on my credit card bill. "How the hell did they get my credit card number? Oh yea, I verbally gave it to them as a deposit when I rented a $15 set of snorkel gear". They then took that credit card number and used it to charge a fictitious dive that was never scheduled. Naturally, I cancelled the charge with my credit card company as B & B never received my signature or my authorizaton to charge $143. Now, I'm pissed, but this should take care of it. Again, No...... Every time the credit card company went back to B & B, they responded with some other piece of 'documentation' that attempted to make the case that I had agreed to a Sunday dive and that I had authorized the credit card charge. Morons. Here's why.
That 'documentation' they provided to the credit card company could not have existed in the form sent to the CC company prior to my challenge of the credit card charge because I told the owner on Saturday that I was not going on Sunday as I had just done a dive. Hmmmm... I wonder where these log entries provided months later came from then??
Finally, the smart people at the credit card company looked at the documentation B & B fed them and saw that I had never signed anything and in their words, "This 'proof' provided by B & B is dubious at best". They credited my account for the charge.
On the day this happened, if the owner had just taken the position (even if he didn't believe it), "Our mistake, we'd love to see you again in the future", then I'd still be a customer (even after their screw-up). Instead, he tried to make a federal case out it and seemingly engaged in some highly questionable use of my credit card number that had been provided for a $15 snorkel deposit. Really? Really?
Having seen the owner's responses below to the other bad reviews, I can already predict his response. "Not our mistake. We are always right. Customer was wrong." Yep, 'wrong' customers love to show up at 5:30am in the dark just to screw with the scuba company and 'wrong' customers love to take their time to make up stories and post them on these review sites.
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