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Maui Beach Hotel
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Reviews (591)
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All reviewsclean hotelan older hotelkahului airportconvenient locationthe aloha spiritroad to hanaconveniencehaleakala
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370 - 375 of 591 reviews
Reviewed February 12, 2013

This hotel is pretty close to the Airport. And they had Free Parking!!!! Our hotel room was facing the dumpsters. Wasn't bad because we were on the 2nd floor so you had to stand up to see them. They didn't smell so thats a plus!. When you are sitting on the small beds all you can see is palm trees. The window was small and the rooms were not that clean. AND this was the UPGRADED room. HOWEVER.. If this was a review on the staff, I do have to say they were Really nice and would get a 4 from me.
We didn't stay in the room but to sleep, we were in Hawaii to explore, we weren't there to hang out at the hotel so it was fine. If you are looking to hang out at the hotel, this would NOT be the hotel to stay at.

  • Stayed: January 2013, traveled with family
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1  Thank tootsweetmarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl D, Front Office Manager at Maui Beach Hotel, responded to this reviewResponded February 26, 2013

Thank you for taking the time to fill out our questionnaires. We do appreciate hearing from our customers, as their comments are very important for us to continue improving our accommodations. Customer satisfaction is our number one and we hope to service you once again.

Mahalo,

Cheryl DiCenzo
Front Office Manager

Suzuko Arashiro
GS Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2013

This hotel was recommended to me by a colleague for a conference that I was attending on Maui. Unfortunately, this hotel has several issues that need addressing by the management. First, the rooms are small and do not include coffee makers or soaps/lotions. Second, the general appearance of the hotel indicates that some attention to detail, painting, etc., is required. Third, the fitness room is sparse with one treadmill (that does not accelerate beyond 4 mph, despite indicating otherwise), a broken elliptical trainer, a stationary bike, and some weights. The hotel does have a lounge and dining room, but the dining room is only open twice a week. I guess the moral of the story is always check a place out despite a recommendation.

Room Tip: It's probably not possible to get a good room at this hotel.
  • Stayed: February 2013, traveled on business
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Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl D, Front Office Manager at Maui Beach Hotel, responded to this reviewResponded February 23, 2013

Customer satisfaction is very important to us, and we sincerely regret your recent experience here. We highly value your matter and appreciate your comments as we discuss options to find better solutions. It is our hope you will once again choose the Maui Beach Hotel as your lodging host, as our mission at the Maui Beach Hotel is to provide excellent service and comfort at reasonable price.

Mahalo,

Cheryl DiCenzo
Front Office Manager

Suzuko Arashiro
GS Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2013

We arrived late January 31,2013. The hotel is convenient to the airport, so we decided to stay there overnight and head out to Costco then our condo the next day. Check in was quick and friendly, the room was clean with comfortable beds and free internet.. Yes, it could use updated decor but I care more about comfort and cleanliness. There was a breakfast buffet available in the morning for $13.50 but while it looked ok, we decided to go to IHOP down the street and enjoyed a really good breakfast for about the same price or even slightly cheaper with more variety available. I would suggest this hotel for overnight airport stays but not for the whole vacation.

  • Stayed: January 2013, traveled with family
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Thank canucknurse66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl D, Front Office Manager at Maui Beach Hotel, responded to this reviewResponded February 15, 2013

Thank you for taking the time to write about your stay here. We appreciate hearing from our customers, as their comments are very important for us to continue improving our accommodations. Customer satisfaction is our number one and we hope to service you once again in the future.

Mahalo,

Cheryl DiCenzo
Front Office Manager

Suzuko Arashiro
GS Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2013

We stayed at Maui Beach Hotel for 3 nights. After a horrific night at a hostel for nearly the same price, this place was a godsend at the last minute. We stayed in a clean, bright, fresh, standard, basic room on the 2nd floor overlooking the beautiful courtyard. The room had a comfortable bed, refrigerator, and desk. There was a large closet with a door, and ironing board. A flat screen TV, remote controlled air conditioner, screened sliding patio doors leading to a private balcony with chairs and a table, and screened windows were pleasant surprises. The bathroom had a hairdryer, and soap dispenser. There was a rainfall type shower-head in a stall with a functional door that actually kept the water in the shower, also with orange scented soap and shampoo dispensers. One night, there was some noise from a gathering in the courtyard below our window, so we could not keep the door and windows open, but overall this is a quiet hotel. The ice machine and drink vending machine are in a smaller room with a door that isolates potential noise. The pool is on the second floor and closes at 5 PM. Our room was adjacent to the courtyard in view of the lobby which allowed us to access wifi from the room. You will have to ask at the front desk for the password. We were surprised that our room key cards required renewing before noon every day of our stay, or they wouldn't work. It would have been helpful if the staff had informed us. This was mildly inconvenient when attempting to enter the side door entrance near our room with armfuls of stuff, only to find the door key didn't work, and we had to walk all the way around to the lobby. This is not a luxury resort, but it is clean and comfortable, and a good value on Maui. It's in a very convenient location to the mall, grocery stores, shops, the airport, and a central location for home base to explore the island. We did not go to Hawaii to spend our time in the hotel room, so this place did a fabulous job of meeting our needs for a clean, comfortable, quiet place to sleep. We would stay again if the rates are reasonable.

  • Stayed: January 2013, traveled as a couple
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Thank Lizyx211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl D, Front Office Manager at Maui Beach Hotel, responded to this reviewResponded February 23, 2013

We wold like to thank you for your feedback as it will help us provide better services. The problems that you mentioned have been brought to the attention of our management. Thank you again for your comments and we hope to service you once again.

Mahalo,

Cheryl DiCenzo
Front Office Manager

Suzuko Arashiro
GS Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

We had a late arrival flight, and elected to stay near the airport at the Maui Beach in a beach front room. The room was reasonably clean. There were limited amenities. The front staff did their job, but without an "aloha" spirit. I would not recommend this hotel.

  • Stayed: January 2013, traveled as a couple
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1  Thank Sara_and_Joel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheryl D, Front Office Manager at Maui Beach Hotel, responded to this reviewResponded February 12, 2013

Customer satisfaction is very important to us, and we sincerely regret your recent experience with our service. We will work very hard to make your next experience with us very pleasant if you give us another chance to serve you.

Mahalo,

Cheryl DiCenzo
Front Office Manager

Suzuko Arashiro
GS Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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