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Review of Air Maui

Air Maui
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West Maui and Molokai Exclusive 45-Minute Helicopter Tour
Ranked #1 of 35 Tours in Kahului
Certificate of Excellence
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Owner description: The Air Maui Experience begins long before you board a helicopter. When you first step into our terminal at the Kahului Heliport you know you're among friends. Our welcoming and professional staff greet every passenger and personally assist with check-in. As your flight is prepared, relax in our comfortable terminal or browse through our retail shop, which features genuine Air Maui clothing and souvenirs. Our pilots are experienced professionals with thousands of hours of flight time and are trained to the high demanding standards of owner Steve Egger. Being the best is just the first step; our pilots must also excel at being your personal guide, entertaining and informing you about Maui's history, geology, flora and fauna as you soar above fantastic landscapes. In aviation, quality and safety are paramount. At Air Maui, the proof is in our record: over 20 years of perfect safety. That's not luck - it's the combined commitment of professional pilots and top-notch aircraft maintenance.
Reviewed September 20, 2013

the tour does not permit computers or phones but does allow I pads, go figure? We had the pleasure of sharing our flight with a person who insisted on using an I pad to video record the trip. The unfortunate result was that often we found ourselves looking at an I pad rather than the scenery. I did call to complain and received a generous offer of a refund for the cost of a video of the trip which we accepted. The video would not play on either of my two players though it did play on my home computer. Subsequent phone calls have yet to result in a satisfactory resolution to this problem. the pilot was knowledgeable and courteous as was the support staff.

Thank Walt R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AirMaui_2013, Guest Relations Manager at Air Maui, responded to this reviewResponded September 24, 2013

Aloha Walt,
We're very sorry to hear about your experience with us. As a company we are always changing with the times, along the way we find out what works and doesn't work. iPad's are pretty new, so although we hate hearing your disappointment we appreciate you pointing this out. We now DO NOT allow iPads on any of our flights, we do and have always allowed phones as long as they are on airplane mode.
As for the your DVD, we are in the process of updating our DVD making system. And are working out the bumps along the way. We apologize for the series of unfortunate events. And hope you return to fly with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (2,528)
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"helicopter tour"
in 342 reviews
"west maui molokai"
in 215 reviews
"captain kirk"
in 53 reviews
"great pilot"
in 89 reviews
"sea cliffs"
in 86 reviews
"safety record"
in 34 reviews
"great flight"
in 58 reviews
"office staff"
in 32 reviews
"hana haleakala"
in 44 reviews
"smooth ride"
in 50 reviews
"worth every penny"
in 79 reviews
"wear dark"
in 37 reviews
"amazing experience"
in 57 reviews
"highlight of our trip"
in 67 reviews
"minute flight"
in 25 reviews
"breathtaking views"
in 44 reviews
"bucket list"
in 34 reviews

2,212 - 2,216 of 2,557 reviews

Reviewed September 16, 2013

I have never been in a helicopter. I was a little nervous at first. Everyone there was so nice. Jeanette was our pilot and she was so Down to earth and very personable. I immediately felt safe with her. That started me out with a great vibe! So so glad I did this. It was. Great first experience and will defiantly plan another helicopter ride again in the future. The views were awesome. The whole experience was great. If you are thinking twice.... Go for it. You won't regret it!!!

Thank 40bday2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2013

Jeanette was our pilot would definitely recommend her. she did a great job narrating the trip and flying the helicopter. We did the western maui and Molokai great views of waterfalls, valleys and costline

Thank Chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2013 via mobile

We found the experience professional, simple and well organised. Our flight took an hour. We did over West Maui and Molokai. We saw the ocean, cliffs, valleys, waterfalls, mountains, craters. The rainforest of Hawaii. It was cool to see our hotel on the coastline. The mainland is vast and interesting. we were able to see the last farms of sugarcane also. The pilot Dillon did a great job! Thanks. Highly recommend worth the time and money

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 10, 2013

Our Pilot Dave gave us lots of Information about Maui and Molokai. He is an exceptional Pilot.
Checkin was easy, Stuff very nice and helpful. We loved it.

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1  Thank 498Mat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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