I went with this company to try something different. I had previously gone with a competitor on several other Hana trips. Lenny was our tour guide and did an excellent job. Very knowledgeable and personable. The van was not comfortable much smaller than anticipated and much smaller than their competitor. They provided snacks but no breakfast and I think I would have preferred a breakfast. The lunch was awful. Three of us had the barbecue which was mostly fat and caused two of us to spend extra time in the bathroom. The sites were great and we saw things not provided by their competitor. That, and Lenny gave this review the 4 stars.