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“Just average... average service, average flight, average pilot, didn't fly the whole route.”

Sunshine Helicopters Maui
Ranked #7 of 31 Tours in Kahului
Certificate of Excellence
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Attraction details
Owner description: In an industry that demands the best Sunshine Helicopters delivers! We are the only company on Maui offering customers the ability to pre-book "First Class" front-row seating and the choice of two High-Tech helicopters: 1. Fly the New-Generation EC130 Whisper STAR, outfitted with all the latest technology and roomy cabin for 6 passengers. 2. Eco-friendly AS350 FX STAR, upgraded with the more powerful and quieter Honeywell Turbine engines, burning 10-15% less fuel than our competitors, allowing Sunshine to pass on a tremendous amount of savings to our guests. The fleet of helicopters are fully equipped with emergency pop-out floats for safety, air-conditioning, pilot-to-pax intercom and a 3-camera Sky-Cam Video system recording your actual tour.Sunshine Helicopters is a FAA Part 135 Air Carrier and Tour Operator Program of Safety (TOPS) Certified. Most of our pilots are former Flight Instructors of the top aviation schools in the nation or highly skilled military veterans. Your safety is our #1 priority!
Lewisville, Texas, USA
Level Contributor
28 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
“Just average... average service, average flight, average pilot, didn't fly the whole route.”
Reviewed December 2, 2010

I'd have to say my experiece was fair at best. The service and experience from when you showed up until you got off the plane was more assembly line feeling and not one of creating a real experience for you. They weighed us, collected our money, gave us the briefing, and put us on the helicopter. Waiting in the small lobby we just sat and listened to the two employees chat about what they did the night before rather than interact with us.

The pilot was nice, but didn't really share much information about what we were seeing. There were many things I wondered about, but we didnt' have two way headsets either so we couldn't ask him.

The flight was supposed to circle the north and south sections of the island. We did the south section, but went through one valley inthe north section and flew back. We didn't cover a majority of the north sections over Lahaina, etc which I wanted to see, but again had no way to ask him about. The flight lasted about an hour as promised, but we didn't get to cover as much ground as showed in the brochure.

I wouldn't go back again. The company does not seem to be customer focused or really striving to provide an overall excellent experience, but they are happy to sell you a DVD for $50 of your flight.

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1 Thank TimmyTuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Date | Rating
  • English first
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English first
Grosse Pointe Woods, Michigan
Level Contributor
9 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“awesome air fight around Kauai”
Reviewed October 7, 2010

I want to say that Sunshine tours was fabulous. Our pilot, Jed, born and raised in Kauai was very professional and made us feel completely at ease. My husband and I were fortunate to be able to sit up front and enjoyed that he was so competent. I especially felt good visibly seeing that he was so calm. I felt super confident and would not hesitate to recommend this outfit to friends and loved ones. the ride and view were spectacular!
Joan

Helpful?
Thank travelsnuggly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
6 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
“Awecome experience, great company, great service!”
Reviewed September 18, 2009

Great people with great service. Helicopter and all facilities were in great shape, very comfortable. Host (Steve the Pilot) is perfect. Extremely knowledgeable about the history of the islands and careful to match helicopter motion to guests comfort level. Must see and do!

Helpful?
Thank KD70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maui
Level Contributor
151 reviews
44 attraction reviews
common_n_attraction_reviews_1bd8 46 helpful votes
“Sunshine Helicopters - Maui”
Reviewed September 13, 2009

Went in the early afternoon on September 12, 2009.

Showed up at the appointed time for the tour, was greeted by the receptionist & directed to the check-in area. All helicopters need to be weight balanced so the first order of business was a weigh-in. Handled very discretely as the scale was sticking out from underneath the counter with the screen obscured on the other side, weights recorded without comment for all passengers.

I rode with a family of 5 as the 6th passenger. We were informed that weather had the East Maui rain forest & Haleakela Crater socked in so were give the option to reschedule, get a full refund or switch to a Molokai/West Maui flight. All opted for the Molokai tour.

I would HIGHLY recommend the Molokai/ West Maui flight. Beginning with the north shore of west Maui & Kahakaloa then crossing the channel to the east side of Molokai. The sea cliffs on the north shore of Molokai are spectacular and virtually the only way to see them is from helicopter (or boat, but no one schedules that due to the unpredictable sea state). These are the tallest sea cliffs on earth at 3000 ft+, are very green and full of waterfalls, one of which was 1800 ft tall! Deep valleys, reef and rugged terrain make this a gem of a flight. Turned around just east of Kalaupapa and viewed the reef & fishponds on the south shore of Molokai before heading back across the channel.

The return to Maui gave us a full circle rainbow against the ocean and a panorama of the resorts from Kapalua to Lahaina town, then around the south side to see the reef system at Olawalu and more rainbows in the valleys at Olawalu & Ukumehame gulches, then over the windmills and across the valley back to the heliport.

Very smooth & comfortable ride. Great outfit.

Helpful?
2 Thank scubatimm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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