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“Dated+Overpriced for your View” 3 of 5 stars
Review of Travaasa Hana, Maui

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Travaasa Hana, Maui
Ranked #1 of 2 Hotels in Hana
Certificate of Excellence
Toronto, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Dated+Overpriced for your View”
3 of 5 stars Reviewed January 23, 2013

Stayed Dec10-17 2012 in pricey sea ranch cottage. Location,pools,grounds beautiful, however placed us in a cottage way at the back overlooking a field, ocean view only if you leaned out and craned your neck. They moved us to a better view room yet the blinds were broken, towels dirty and coffee maker took 20 minutes to clean out, Yuk. Asked to move again, this time got amazing view and clean room. Staff were great about it all. The only issue we had was with the waitress in the Paniolo Lounge. She needs to be fired. We arrived to eat about 45 minutes before closing. She asked us to eat in the main dining room since they had the same menu. The dining room is cavernous,we'd be the only 2 in there so we wanted to stay in her Lounge with the other patrons. Her eyes rolled and took our order. She spent the whole time with her boyfriend who was waiting for her to get off work, he sat a table near the bar. We had to beg for coffee, dessert menu and the bill. She just wanted us out of there. The boyfriend we met the next day, he runs the Travaasa beach facility at Hamoa beach, she was visiting him while he tried to do his job there. It's not the only place to stay in Hana so I would not stay again for the $$$ charged and they need to know about that staff in the Lounge, shame on her.

Room Tip: If you pay for a sea ranch cottage, get the ocean "front" rooms, the ocean "view"...
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank 958ken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMynarHana, General Manager at Travaasa Hana, Maui, responded to this review, April 11, 2013
Aloha – Thank you for writing! We are in the process of addressing your concerns regarding our guest room product and are planning a complete room renovation at the end of this month. As you pointed out the hotel has a great overall feel with the openness of the lobby breathtaking pool and beautiful grounds. We are committed to improving all guest amenities and hopefully will be able to welcome you again in the future.
Danny Mynar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,054 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (320)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
Lahaina, Hawaii
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed January 22, 2013

Completely agree with Craig's review. He hit it spot on. Love the grounds and zen, dining is good food and lovely views. Accommodations and service are mediocre at best. Friendly, just not the level of service a hotel with these rates call for. The Sea Cottages are dates but clean. Very 'old Hawaiian' style. No one is over eager to provide service but always willing. Kind folks, just Hana speed.

Room Tip: I wouldn't hesitate to try the standard garden rooms, as the sea cottages did nothing for me.
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  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank lmjarrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMynarHana, General Manager at Travaasa Hana, Maui, responded to this review, April 11, 2013
Aloha – Thank you for writing! We are in the process of addressing your concerns regarding our guest room product a complete room renovation at the end of this month. As you pointed out the hotel has a great overall feel with the openness of the lobby and the beautiful grounds. We are committed to improving all guest amenities and hopefully will be able to welcome you again in the future.
Danny Mynar
General Manager
808-270-3257
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed January 22, 2013

This place was remarkable. We were blessed to stay in the ocean view cottage with its own outdoor whirlpool. You could literally be naked the entire time without any worries of being seen.

Some highlights: no television in our guest rooms. This really adds to the intimacy of the place. They have a library that is full of fun games and great books. My girlfriend and I played battleship, had great conversation and great wine into the night.

The yoga room. Its something out of a movie. If you practice yoga, bring your mat as it was open the entire time while there [though, i am sure they have them].

I highly recommend staying more than just one night, as we felt like three nights would have been perfect.

Make sure to stop at the local general shop, or better yet, bring wine, champagne, OJ, cheese and other snacks from a Safeway on the other side of island. There is a refrigerator in the room to keep your things cold.

The only sub par experience was the service at the fine dining restaurant. Our server was nice, but was poor when it came to the all of the important little things, such as bringing spoons with your coffee, forgetting knives when the steak came etc.

If you want a romantic getaway that is based on having time for conversation, and the fun and memories you create, it does not get much better.

Aloha

Room Tip: Spend the little extra to stay in your very own cottage!
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank PuraVidaAmigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMynarHana, General Manager at Travaasa Hana, Maui, responded to this review, April 11, 2013
I am so glad that you are able to get so much out of your brief stay with us. It sounds as though you were able to take advantage of some of our programming options! Thank you for taking the time to write and I will look forward to welcoming you back to Travaasa Hana again soon (hopefully for more than one night)!
Danny Mynar
General Manager
808-270-3257
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Altos
Level Contributor
89 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed January 20, 2013

Nice location after the drive but we must have set our expectations too high. Most of this was due to the service staff being polite but not attentive or truly service oriented. Nice layout and certainly authentic, vintage Hawaiian.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Craig J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMynarHana, General Manager at Travaasa Hana, Maui, responded to this review, April 11, 2013
Aloha – Thank you for writing. I’m glad that you enjoyed the ambiance and authentic Hawaiian aspects of our resort. We look forward to welcoming you back on a future visit.
Danny Mynar
General Manager
808-270-3257
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 19, 2013

This is a perfect retreat. Service was outstanding. Everyone was friendly. Bellman/valet are helpful in whatever you need. Infinity pool and hot tub are great for post hike relaxation. Large bar in the room and plenty of sitting areas in the cottage make for a great time. Will be going back very soon!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Laurel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMynarHana, General Manager at Travaasa Hana, Maui, responded to this review, April 11, 2013
Aloha - Thank you for writing! I’m so glad to hear that Travaasa Hana was just as special as you hoped, and that you were able to experience a peaceful, restorative stay. I can’t wait to welcome you back again soon!
Danny Mynar
General Manager
808-270-3257
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level Contributor
107 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed January 18, 2013

For those who may be visitiing Hana for more than one day, you may want to check out the Travaasa Spa. We were staying at the Hana Kai Maui Resort for four nights and I decided to get a facial at the Travaasa hotel spa (formerly Hotel Hana) and it was one of the best spa experience I have had. The spa facility is located below the Hana Coast Gallery and the hotel's main lobby. I was expecting to just get a facial but when I made the appointment I was told I could arrive early to take advantage of the steam room and outdoor jacuzzi. The Spa gift shop is where you check in. I arrived about 45 minutes early. Under the new management, it seems they have dedicated large rooms for their facials and massages. All nicely appointed rooms and a key given to you for your assigned locker in the dressing room. Comfy robes and rubber slippers were given to wear. There were instructions to spend 5-6 minutes in the steam room, then take a plunge in an outddoor cold water soaking tub (one person capacity) and then repeat the process again before stepping into the outdoor lava rock jacquzzi which has a lovely view of Hana bay. Another couple was getting out of the jacuzzi because they said it was too hot for them and they could only stay in for a few minutes. I believe the hot and cold immersion before acclimated my body because I thought the water was perfect. I just wished I had more time than five minutes but my facial was next.

Liza gave the best facial I've had. She is a long term resident of Hana of 30 years and really is an expert in what she does. The potions that were used are all organic and smelled wonderfully. She gave shoulder, arm and hand massage that was so relaxing. This was so rewarding especially after a hike to Waimoku Falls that afternoon. The whole experience was incredible and this will be on my things to do list the next time I'm in Hana. Mahalo!

Stayed January 2013, traveled as a couple
Helpful?
3 Thank p0rt0bell0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMynarHana, General Manager at Travaasa Hana, Maui, responded to this review, April 11, 2013
I am so glad that you are able to get so much out of your spa experience. Thank you for taking the time to write and I will look forward to welcoming you back to Travaasa Hana again soon, hopefully as a hotel guest!
Danny Mynar
General Manager
808-270-3257
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgewater, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 15, 2013

We were on our honeymoon and this was the perfect hotel to choose. It is a little expensive, but I don't regret spending the money. The staff made us feel like we were the only ones there. They handled our every need and then some. The location is beautiful. We would definitely go back there however it will probably take us some time to save up enough money to do so. If you want an unforgettable honeymoon this is the place.

Room Tip: There are rooms called "sea cottages" and a handful have private hot tubs on your deck. H...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank David V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DMynarHana, General Manager at Travaasa Hana, Maui, responded to this review, February 13, 2013
Aloha David V.,
Congratulations and mahalo (thank you) for visiting Travaasa Hana, and for taking the time to write this review on TripAdvisor.
We are delighted that our facilities and staff exceeded your expectations, and will be sure to share your positive comments with our staff and management team. I hope that we will have the chance to welcome you back to Hana in the very near future.
A hui hou (until then),

Danny Mynar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travaasa Hana, Maui

Property: Travaasa Hana, Maui
Address: 5031 Hana Hwy, Hana, Maui, HI 96713 (Formerly Hotel Hana Maui)
Phone Number:
Location: United States > Hawaii > Maui > Hana
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Hana
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Travaasa Hana, Maui 4*
Number of rooms: 49
Official Description (provided by the hotel):
Located at the end of the famous Road to Hāna, Travaasa Hāna sits on 69 acres along Maui's eastern coast, surrounded by lush, rolling grass fields, palm tree groves and the shores of Kaihalulu Bay. The AAA Four-Diamond experiential destination site, voted "#1 Best Boutique Hotel and #1 Best Hotel/Resort for a Romantic Getaway" in Hawaii Magazine's 2013 and 2014 Reader's Choice Awards, takes guests on a joyful journey with distinct offerings - Adventure, Culinary, Culture, Fitness and Spa & Wellness - that define the Travaasa experience, yet engage guests in the spirit of Hawaii. With activities like ukelele and lei making lessons, horseback trail rides, coconut husking, stand-up paddleboarding, outrigger canoe rides, outdoor yoga and traditional throw-net fishing, mo'elolo, or stories, are created as guests harmonize with the healing energy of the island. Our Maui spa treatments go far beyond pampering and indulgence. They reflect Hāna, our passion for, and knowledge of, the human body. We honor the ability of plants and essential oils to naturally treat, heal and revitalize the soul. ... more   less 
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Also Known As:
Hotel Hana Maui And Honua
Travaasa Hana, Maui

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