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“If you want relaxation”
Review of Hotel Lanai

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Hotel Lanai
Ranked #3 of 3 Hotels in Lanai City
Certificate of Excellence
Santa Cruz Ca.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“If you want relaxation”
Reviewed December 29, 2008

This is my second stay at the hotel . The first time we stayed in the cottage and really enjoyed it . The last trip I stayed in room 9 and was perfectly happy . Great complemenary light breakfast in the morning . I had the best dinner I've ever had on any of the islands . You must try the salad with baby greens , simply wonderful . Great transportation is provided with the shuttle pass bought at the airport . All of the staff were friendly and helpful .

  • Liked — Was charming and very safe .
  • Disliked — Walls are thin can get a little noisey .
  • Stayed October 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank sjbella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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201 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Paris, France
Level Contributor
151 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed December 3, 2008

Having moved to Lanai recently and seen that there are not too many options for dining, excluding both Four Seasons Properties, there is Hotel Lanai which provide really nice food.

Good selection of ingrediance, the menu is appealing and changes regularly.

The selection of drinks is really appealing too. All staff are extreamly friendly and very polite.

Nice place to go have a meal.

  • Stayed September 2008, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Tackos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elk Rapids, Michigan
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed October 26, 2008

We stayed at the Hotel Lanai 10/5 to 10/8/08 during part of a three week visit to the islands. After doing extensive research we opted for the "Keepers cottage" at the hotel. It is a small cottage not attached to the hotel itself and mostly hidden from view by the landscaping (Just to the left of the main part of the hotel). The hotel refers to it as the cottage or room 11. It has recently been renovated but still has that old plantation charm intact. The bed in the cottage was by far the most comfortable we slept in during our entire stay! There is no A/C in any unit but you are well above sea level and it gets a bit cool in the evening so none is needed. The cottage has a picnic table right outside the door. The sitting room has a sofa bed so it would be ideal for a small family needing two beds. The cottage rents for a little over $200 a night plus taxes and is well worth it.

I am attaching pictures to give you a sense of the layout but of course they really do not do it justice. As a side note, there is a TV with a DVD player although we did not use it except to catch a bit of the news. There is no refrigerator however they do provide a cooler and the ice machine is right around the corner from the cottage. There is also a blow drier, iron and ironing board. Very nice soap, shampoo and conditioner. There is no phone in the room but the cell service is fine. If you need anything from the front desk you will need to get it by 7 PM, it is not manned all night.

The cottage is quiet but is near the back door to the restaurant which the staff uses. They are as quiet as they can be and are gone by 10 PM. The restaurant is closed on Monday and Tuesday.

The restaurant is a little pricey compared to the other options in town but the food was excellent. My wife had the chicken and I had the ribs and we split a fresh Lanai Greens salad.

The free breakfast every morning on the shared lanai consisted of great coffee, juice, fresh fruit, muffins, toast and english muffins. It was nice to chat with the other guests and skim the paper every morning.

Some of the highlights near the hotel are the Mike Carrol gallery. Both Mike and his wife are super friendly and he has many of his prints/paintings of Lanai available plus the works of a few other artists. Cafe 565 offers good food and huge portions as does the Blue Ginger. If you are visiting on a Sunday very little is open. THE gas station (as in the only one on the island) and I think just one of the few restaurants in town. The Hotel restaurant is open. There is a public library at the end of town and for $10 you can have internet access at any public library in Hawaii. There is a laundromat in town and two food markets. There are some other quaint shops with local gifts.

You can either use the shuttle to get around (I think it is $33 a week). It goes between the two Four Seasons resorts, the Hotel Lanai, the airport and the ferry boat harbor. If you really want to see the island rent a jeep. You have two options, Dollar rent a car (which you ride the shuttle to pick up) or Adventure Lanai Ecoentre (which you pick up at either the airport or ferry dock, no shuttle needed).

A tip for those visiting when it is dry (like in October), it is very dusty driving around and almost impossible to keep the dust out of the car. Put everything you can in a sealed plastic bag. We wore our bathing suits and a t-shirt to drive around then when we got back just hopped in the shower dressed and rinsed all the dust off.

If you have any questions please feel free to contact me via Trip Advisor and hopefully I can answer your questions.

  • Liked — The old time charm, more like home than any resort offers
  • Disliked — Small refrigerator would have been nice
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank BrightonBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
calgary
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 17, 2008

Anyone thinking of staying here should remember, this is not a resort. If you're looking for a resort, there's the Four Seasons near the ferry landing. This is a plantation style building adapted to an Inn. Rooms are basic and the lack of TV is a refreshing break; it makes it easier to get away from it all. The staff are friendly and the rooms are clean and updated. It's set perfectly in this little town; it's all very 'island style' and a little anachronistic.

We prepaid for the use of the shuttle that seems to cover the highlights of the island. This served us well, but we will probably rent a jeep next time we go.

We also tried the restaurant. The food was excellent. I never ate there when Henry Clay ran it, so I can't be like others and say it wasn't as good as when Henry owned the place. I wish Henry all the best, but there's nothing wrong with the food.

Really suggest this place for a true island escape!

  • Liked — it's a piece of modern Hawaiiana
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank gonecanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 28, 2008

My wife and I recently stayed at hotel lanai and found it dirty and unfriendly. The new owners have allot to learn about the hotel restaurant business. The food was not as good as we heard it was going to be. maybe because the chef does not live on Lanai...I think she lives on maui but who knows..... more attention is needed!
Overall I would not recommend this hotel to anyone. Sorry but they have a long way to go, oh and do stale bagels equal a continental breakfast?

  • Liked — nothing
  • Disliked — everything
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank rougechef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrantaz, Owner - GM at Hotel Lanai, responded to this review, December 27, 2009
Dear TripAdvisor Member,

I am very sorry that you “Liked: nothing” and “Disliked: everything” about our Hotel Lanai and our restaurant, Lanai City Grille. You also say you found it “dirty and unfriendly.” Comments like these are certainly not typical of the many positive reviews we have been getting consistently. For example, one guest wrote, “the staff is friendly and the rooms are clean and updated,” which is just the opposite.

Perhaps you could be more specific. Had you pointed out a particular problem while you were there, we would have certainly taken care of it. We take pride and put forth a great deal of effort in thoroughly cleaning. Consequently, we often get written comments like “everything was squeaky clean” and “basic but spotlessly clean,” if you look at some of the other reviews.

Bev Gannon is the award-winning chef who created our new American Comfort Food cuisine and menu. As you can read from the many positive restaurant reviews since your visit, guests often make comments about our restaurant and menu items like this: “fabulous,” “our best meal in Hawaii,” “so good we went back three times,” and “fish dishes are amazing.” So without specifics, I am at a loss as to why you felt “the food was not as good as you heard it was going to be.”

Our continental breakfasts always include: fresh Danish and pastries, fresh fruit, bagels, toast, juice, and the island’s best coffee. I am not sure how it happened that you only found stale bagels, maybe you could provide some more details?

Best Regards,

Michael Charles
Owner - GM
Hotel Lanai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 7, 2008

The Hotel Lanai is a cute little hotel that sits on the high end of the slope facing Dole Park in Lanai City. It's in a great, in town location if you want an authentic, non-resort feel. We stayed in room 2, which was clean and simple. It was one of the rooms with the shared lanai, for which I would definitely recommend the upgrade. We didn't have a refrigerator, but instead, had an ice cooler which the staff at the front desk were happy to fill each day. It was sufficient, but not ideal.

We stayed for five nights. Sound certainly travels in this building. On Friday nights, they feature live entertainment, which was very loud. Because there is no air conditioning (not that it's needed), we kept the windows open and dreamed that our bed was actually in the dining room. We had a great sleep on Monday and Tuesday, when the restaurant was closed.

The biggest problem was the lack of common space. We enjoyed the fresh Continental breakfast each morning back on our lanai (which we fortunately had) because there wasn't a place to sit in the hall/foyer. We generally enjoy small hotels because of the relationships we make with the other guests. While I'm sure that we would have found friends at the Hotel Lanai, there wasn't a pool, hot tub or even common area in which to strike up a conversation.

We enjoyed our meal at the restaurant. While it was pricey, we had excellent, well presented food. It was our best meal on the island (and that includes a trip to Manele Bay).

The price was right. The other two hotels were certainly beyond our reach.

  • Liked — Affordable
  • Disliked — Lack of commom space
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank NewJerseyAdventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aiea, Hawaii
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 21, 2008

My husband and I stayed at the Hotel Lanai recently for two nights and thoroughly enjoyed it. It has so much charm and is a very quaint, cute property. This is definitely the place to come if you're looking for a quiet, relaxing and romantic getaway. We stayed in Room 7 and the room is decorated with an old plantation feel, but has all the modern conveniences....blow dryer, small refrigerator, etc. The restaurant in the hotel - Lanai City Grille was fabulous. Service was very attentive ..... the ambiance and the food were great. Michelle - the restaurant manager, was so gracious and friendly. The second evening, we had dinner at Pele's in Lanai town, which has great pizza, and then went back to the hotel and enjoyed cocktails at the bar at the Lanai City Grille. The hotel is conveniently located within walking distance to Lanai City (which is basically about 10 shops, cafes and markets built around a square). We didn't rent a car as we could hop on the shuttle which passed by the property every half hour on their way to Manele Resort or The Lodge at Koele. The beach is a five minute walk from Manele and there are lots of free activities at the Lodge you could enjoy - miniature golf, lawn bowling and croquet. The hotel has a great looking complimentary continental breakfast (English muffins, bagels, fresh fruit, coffee and orange juice), but we chose to have a full breakfast at Canoes - one of the local restaurants in town. We went for a nice run past the Lodge at Koele and up into the mountain that overlooked the other side of the island. We were a little disappointed when none of the hotels offered bike rentals as it would have been a great activity to enjoy. If you're into golfing, this is the perfect place as both resorts offer it. The Hotel Lanai has a wonderful green lawn fronting the property, and it would have been nice if they had nice seating areas on the lawn for guests to enjoy the outdoors rather than sitting in their room. Overall, it was a great experience!

Stayed July 2008
Helpful?
3 Thank LTasaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Lanai

Property: Hotel Lanai
Address: 828 Lanai Avenue, Lanai City, Lanai, HI 96763
Location: United States > Hawaii > Lanai > Lanai City
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Lanai City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Lanai 3*
Number of rooms: 11
Official Description (provided by the hotel):
Nestled among the towering Cook pines is a small country inn with ten plantation-style rooms and a private cottage called Hotel Lanai. It is a historic landmark, built in 1923 by James Dole as lodging for his pineapple plantation executives. Inside Hotel Lanai is a beautiful restaurant and bar, the Lanai City Grille, with award-winning cuisine. Tourists can relax in the cool breezes, enjoy the quiet atmosphere, and appreciate affordable accommodations. Complementary continental breakfast is provided to registered hotel guests. ... more   less 
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Also Known As:
Hotel Lanai City
Hotel Lanai Hawaii

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