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“Not so beautiful during a Tsunami”

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Wyndham Bali Hai Villas
Certificate of Excellence
GreenLeadersSilver level
Michigan
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not so beautiful during a Tsunami”
Reviewed March 5, 2010

My husband and I stayed in a 2 bedroom villa as one portion of our honeymoon, at the Wyndham Bali Hai Villas in Princeville, Hawaii.

While we found the property beautiful, we have some concerns about how they handled the Tsunami warning while we were there. As I am sure you are aware, on 2-27-10, a Tsunami warning was in effect for all of Hawaii. Roads were closed in most areas as well, and for the local southern area of Kauai, roads closed at 9:30am.

At approximately 7:30am on 2-27-10, we awoke to find several messages from family and friends in Michigan who were concerned about our safety - including one from our travel agent. We had no knowledge of the Tsunami warning, and we proceeded to turn on the news and call the airport as we were scheduled to leave the island of Kauai that day.

At approximately 8:00am, the resort called to remind us of a "sales" appointment we had previously scheduled at 9:00am for 2-27-10. I informed the lady on the line that we would not be keeping the appointment because of the impending Tsunami and our need to get to the airport as quickly as possible. She seemed shocked and stated that roads were closing at 9:30am and that if we wanted to leave, we would have to do it now in order to make it to the airport before the roads shut down. I asked her what would happen if we didn't make it out on time, and she said that she wasn't sure, but her guess was that we would be allowed to stay until the roads re-opened.

I find the lack of notification on the part of resort staff deplorable. While I understand the need for the resort to not create panic, I feel that the resort staff should have at least notified us of road closures so that we could plan accordingly. Had we not scheduled a sales meeting, we would have had no knowledge of the road closures and most likely would have missed both of our flights that day.

As I said, the resort itself is beautiful, but I find the lack of concern for guests both unacceptable and irresponsible. I realize as well that people who live on the islands of Hawaii are used to such warnings and evacuations, but as a non-island resident, I was unaware of procedures and protocols involved. I feel this is the responsibility of the resort which is hosting my stay and the staff at the Wyndham Bali Hai Villas seriously lacks responsibility in this area.

As for the resort property and the room, they were very beautiful and spacious. The rooms were very clean and well kept and we have no complaints about that. Most of the windows are shutter-type, so if you have loud neighbors, that can be a problem. There also is no air conditioning, which didn't bother us at night, only during the day. The fans seemed to only circulate the hot air. We stayed in the 500 building, which has a nice view of the pool and waterfall in the middle of the resort, but on the back side is a tennis court, which created some noise as well. There is no beach access, but we went down the road and found several other areas to access the beach. Had it not been for the poor service we received due to the Tsunami, we would have left an excellent review.

  • Stayed February 2010, traveled as a couple
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Helpful?
2 Thank SpartanKnitter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (234)
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English first
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 1, 2010

I was extremely happy with this timeshare property. The staff couldn't have been more helpful. As note to wifi users, they have a "bridge" you can get that will increase your spread and reliability..just call front desk. We had an incredible view overlooking the pool and mountains. The roosters are present and do crow but I guess that is the price of paradise. There is an excellent walking trail outside the property that was heavily used. The blue travel book is invaluable as it shows you the good sights and restaurants. The webiste www.kauiexplorer.com is great for ocean conditions and beach reports. We are scheduled to return in 2012 and I can't wait. Beyond wonderful...I think it was stated below that "high maintenance" need not apply.

  • Stayed February 2010, traveled as a couple
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Helpful?
1 Thank bdvorachek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sf bay area
Level 4 Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed February 26, 2010

We stayed at the Bali Hai villas from 1/23/10 to 1/27/10 and then transferred to the Kauai Beach Villas for the next 3 nights to be closer to the airport. The 2 bedroom presidential room was very nice with granite counter tops and wooden kitchen and bathroom floors. Loved the convenience of the washer and dryer in the unit. With no air conditioning we kept the ceiling fans on constantly. Other reviewers are correct about the lack of privacy with open louver windows. And the roosters do keep you awake at times. The swimming pools are being renovated but enjoyed the hot tubs. Our main issue is with the check-out process. You could check out express using the phone but when we tried, all we got was a busy signal for a hour. Thought that was strange so decided to check out in person. Good thing. As I was given my receipt and statement the young lady stated the amt which was high. She says somonee made 3 phone calls to Canada from our room phone. No way. We know no one in Canada. We did not make any long distance calls. It turns out our next door neighbors were checking out at the same time and they are from Canada. Somehow our phones lines got switched and we were charged their calls. We protested and we were given credit. But if we had used the express method, we would have bee unaware of the phone calls and not notified of the charges until after the bank statement arrived. I'm sure too late to fix the problem. So bewarned, check carefuly your statement when checking out in person. Heavy timeshare presence at this resort.

  • Stayed January 2010, traveled with friends
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Helpful?
3 Thank susienew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cannon Beach, Oregon
Level 4 Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 15, 2010

My wife and I spent a week at Bali Hai. We were very happy there. It was nice, very quiet, and made for a relaxed stay. The rooms were clean, the staff helpful. One pool still has a bunch of maintenance going on, but could be used, and the other pool was fine. A good value. One problem to report: The cleaning crew showed up while we were out having breakfast, and tossed our food and stuff (including my wife's postcards -- ???!), so we weren't happy with our checkout. But aside from that glitch, the hotel was great.

  • Stayed January 2010, traveled as a couple
    • Value
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Helpful?
Thank cmac555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Augusta, South Carolina
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 10, 2010

After complaining and getting out of the Pahio Ka 'eo Kae resort we were moved to these villas and absolutely loved this place. Our unit was 511 and was private and right by the waterfall connected to the pool area. Helped drown out any roosters crowing in the middle of the night. Definitely request an inside unit; buildings 400, 500 or such. They are building newer units 20+ but they have very little tree coverage and not as nice grounds. Far from the main pool, grill and office areas. Definitely would recommend this unit to anyone.

  • Stayed January 2010, traveled as a couple
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Helpful?
5 Thank lmt_massage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 28, 2009

Rooms adequate, but many sticking or squeaky doors. Poor soundproofing between units. No AC, but abundant ceiling fans. Cell reception abyssmal, "high speed" Internet wifi through wayport.net barely above dial-up speeds with mediocre to no signal. Pools very nice, but not enough convenient grills around the complex. Timeshare upgrade sales staff very pushy and nagged a relative who signed up for a presentation incessantly (4 calls to room in 1 day!).

  • Stayed January 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank March_Hare22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 14, 2009

We went here for our Honeymoon and loved every minute of our stay. It took us a bit to find the location. It was midnight and pouring, so we had to call the office staff a few times. Each time they were very freindly and very helpful.
Before our stay we had read many of reviews complaining about maid service, roosters, and a/c.
Fist of all the roosters are every where on the island, so aside from getting rid of the whole lot of them, the resort should not be responsible for the noise from the birds. We actually rarely heard the roosters.
The condo was exactly like apartment living, but better. Everything was very clean and there were products and appliences to help you keep it that way. Every possible kitchen applience was there for our use. Even ones we had never used at home. We loved that there was a washer and dryer. Not having to do laundry when we returned home to Cali was awesome. We never saw any maid service, but this was expected as you are well informed of this in their informational booklet. Had we needed anything we only had to ask. We are not high maintenance people, so we did not need our bed changed and made for us on a daily basis. Nor did we need fresh towels every day. It was very easy to keep the place clean as we are not messy people. Those who expect and want the spoiled pampered trip should check into a hotel.
When it came to A/C, our trip was at the end of November so it was never missed by us. We kept the windows open all day and night and were very comfortable.
We only used the staff once for booking an activity and they were very helpful. Other wise we did our own planning and adventures.
This is a very laid back island. If you are one in need of high night life go to a different island. We loved the sleepyness and tranquil feel. It was perfect to erase all of our cares and worries and just relax and enjoy eachother.
We hope to make it a family tradition and return every year with the kids during Thanksgiving.
Amazing trip, we loved it!!!

  • Stayed November 2009, traveled as a couple
    • Value
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Helpful?
1 Thank clionrsqrCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Bali Hai Villas

Property: Wyndham Bali Hai Villas
Address: 4970 Pepelani Loop, Princeville, Kauai, HI 96722-5348
Phone Number:
Location: United States > Hawaii > Kauai > Princeville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Specialty Lodging in Princeville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Wyndham Bali Hai Villas 3*
Number of rooms: 274
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Also Known As:
Bali Hai Villas Hotel Princeville
Bali Hai Villas Kauai
Wyndham Bali Hai Villas Princeville, Kauai

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