My husband and I stayed in a 2 bedroom villa as one portion of our honeymoon, at the Wyndham Bali Hai Villas in Princeville, Hawaii.
While we found the property beautiful, we have some concerns about how they handled the Tsunami warning while we were there. As I am sure you are aware, on 2-27-10, a Tsunami warning was in effect for all of Hawaii. Roads were closed in most areas as well, and for the local southern area of Kauai, roads closed at 9:30am.
At approximately 7:30am on 2-27-10, we awoke to find several messages from family and friends in Michigan who were concerned about our safety - including one from our travel agent. We had no knowledge of the Tsunami warning, and we proceeded to turn on the news and call the airport as we were scheduled to leave the island of Kauai that day.
At approximately 8:00am, the resort called to remind us of a "sales" appointment we had previously scheduled at 9:00am for 2-27-10. I informed the lady on the line that we would not be keeping the appointment because of the impending Tsunami and our need to get to the airport as quickly as possible. She seemed shocked and stated that roads were closing at 9:30am and that if we wanted to leave, we would have to do it now in order to make it to the airport before the roads shut down. I asked her what would happen if we didn't make it out on time, and she said that she wasn't sure, but her guess was that we would be allowed to stay until the roads re-opened.
I find the lack of notification on the part of resort staff deplorable. While I understand the need for the resort to not create panic, I feel that the resort staff should have at least notified us of road closures so that we could plan accordingly. Had we not scheduled a sales meeting, we would have had no knowledge of the road closures and most likely would have missed both of our flights that day.
As I said, the resort itself is beautiful, but I find the lack of concern for guests both unacceptable and irresponsible. I realize as well that people who live on the islands of Hawaii are used to such warnings and evacuations, but as a non-island resident, I was unaware of procedures and protocols involved. I feel this is the responsibility of the resort which is hosting my stay and the staff at the Wyndham Bali Hai Villas seriously lacks responsibility in this area.
As for the resort property and the room, they were very beautiful and spacious. The rooms were very clean and well kept and we have no complaints about that. Most of the windows are shutter-type, so if you have loud neighbors, that can be a problem. There also is no air conditioning, which didn't bother us at night, only during the day. The fans seemed to only circulate the hot air. We stayed in the 500 building, which has a nice view of the pool and waterfall in the middle of the resort, but on the back side is a tennis court, which created some noise as well. There is no beach access, but we went down the road and found several other areas to access the beach. Had it not been for the poor service we received due to the Tsunami, we would have left an excellent review.
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- Also Known As:
- Bali Hai Villas Hotel Princeville
- Bali Hai Villas Kauai
- Wyndham Bali Hai Villas Princeville, Kauai