I have been writing reviews for Trip Advisor for a number of years. During that period of time, I have never given a location a "One Star" rating, until now. We stayed at this property for what was going to be two nights, before moving into our timeshare. First, the good! The view from this unit's balcony is beautiful. Now the bad; Once you step inside this unit, the interior of the unit is worn and needs basic maintenance instead of the owner waiting for something to break before repairing it. The interior furnishings are old and worn. The television, stereo, Wi-Fi and DVD player never worked during our brief stay. Our bath/shower in the master bath broke when we tried to turn it on for the first time on the first evening, and we were never able to use it during our stay. The loft shower had a sliding glass track that was out of the slide guide (it was broken) and we were unable to secure it for fear of the glass falling and shattering within the shower. The unit dish Washer only worked on the Pots and Pans setting. A number of the windows were difficult to crank open because they had simply not been maintained and a couple of lamps with busted on-off switches were replaced with a variety of different type switches that were almost impossible to turn on. Last, this unit does not have A/C and the ceiling fans run on a single speed, slow. Given the fact that this unit is East/West facing, it is hit by the sun all day and retains the heat and humidity, again all day long. The unit finally cooled off for sleeping after midnight. We did find a portable fan on the loft level, but when I went to pick it up to bring downstairs, if fell apart in my hands.
For those who will ask, I did call the Owner or his representative shortly after our arrival and advised of both the shower and TV, stereo issues and they did send someone out the following day when we were there. However, the maintenance person was unable to repair the shower and left it pulled apart and in pieces inside the shower for the remainder of our visit. He also could not figure out what was wrong with the TV, Stereo, Wi-Fi etc... The owner's representative called me on Friday afternoon to tell me he would have people out on Saturday to fix everything, but I reminded him we would be checking out and this would do nothing for us during our stay. He advised there was nothing that he could do for us. So, given the situation, my wife and I made other arrangements for Friday evening and paid for alternative lodging where I am pleased to report that everything worked. While the owner/leasing agent may say that he was unaware of these issues, they do charge their renters a significant fee to clean and check out the unit after each stay. I can only wonder why no one is keeping up with the preventative maintenance required for this once beautiful unit.... FYI, many of the rental units on the North Shore do not have A/C, as the price for electricity on the island is very expensive and it does cool off late at night during the winter months. However, if heat and humidity are an issue for you or your partner, consider only staying in a rental that has A/C, so you can switch it on if needed during the day or in the early evening.
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