y husband and I were treated to a couples massage as a wedding present. My sister in law tried to give her credit card before we made appointments but was told we had to make the appointment first.
I called to make the appointment and was forced to give my credit card but my sister immediately followed up with a call to replace it with her credit card. Upon check out we were told my sister's card will be charged and we are all set.
Last week I noticed a charge on my card from the spa and called to speak with someone. Because of the time difference the spa was closed so they tried to put me in touch with the hotel manager. They weren't available so I was told someone would fix it and call me back.. one week later nothing.
I call again today and was told that my sister's card declined which is why they charged my card. You would think a 5 star property would call before charging my card, but they didn't. And they are standing by their story her card was declined although she saw a charge and then a refund hit her account today. Plus it's a debit checking cash card and has plenty of funds to cover this massage. I am appalled at the lady that called me minutes ago telling me the card was declined again.. she couldn't speak to why my sister saw charges on her account today and said they charge will stay on my card until a valid card is given to them.
I have had over 100 massages at probably 25 different places and the receptionist service/accounting people are the rudest and least helpful of them all. And this is the only 5 star place I had been to.
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