We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Never again in 6301-02”
Review of Hanalei Bay Resort

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hanalei Bay Resort
Ranked #1 of 4 Hotels in Princeville
Certificate of Excellence
GreenLeadersSilver level
Reviewed May 16, 2013

We recently stayed here for a week. Oceanfront Realty manages them. Beds are not good, twin beds in loft are horrible. Not up to standard. Should read 4 adults and 2 children. Twin bed mattresses are like something you would put in a toddler bed.

Initially had good contact, even asked very specifically abt beds.. Was informed they were up to standard. Do not be fooled. There are enough masks and mirrors there to give you nightmares.

Great views but totally not worth spending any time there.
Management did not return email when I left.

Find an alternative if you want good rest on vacation!

Marilyn/Tucson

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Misaotra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (1,793)
There are newer reviews for Hanalei Bay Resort
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

969 - 975 of 1,793 reviews

Reviewed May 11, 2013

Condo 9123 at Hanalei Bay Resort really helped make our vacation perfect. It is a ground floor unit with a beautiful view of Hanalei Bay and the surrounding mountains. My husband and I spend time in our accomodations wherever they are, so we were particularly delighted to be able to take our breakfast, lunch and dinner on the lanai just absorbing the exquisite beauty.

The unit itself is spacious and well equipped. Lots of beach equipment, towels, kitchen utensils, etc.. It is also a well cared for unit with island style furniture that particularly appealed to me.

It's at the top of a hill, close to the beach path, tennis courts and main swimming pool. The resort also has carts that will pick you up and take you anywhere on the property, including to and from the beach.

The owner, Jane, is accessible by email or phone and is quick to respond to questions. The resort charges a $12 daily fee in addition to the rental paid to the owner, but all phone calls, local and long distance are free! That's a nice thing.

My husband and I look forward to returning next year.

Room Tip: Ground floor rooms have no railings that detract from the view. However, they also have visiting ge...
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Carolyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2013

As the price was so reasonable, we were prepared for disappointment. We were pleasantly proven wrong. Friendly service. Free, easy parking. Well-equipped room (sink, stove, refrigerator, dishwasher) with amazing views of the jungle (who needs the ocean?) and two lanais from which to enjoy it. The walk to the pool is breathtaking with the mountains in the background. The pool itself was fine, though we didn't end up spending much time there. Lots of tennis courts. You can walk down the hill to the ocean, where the St. Regis has their beach. You can even go pay $16 for a drink at their bar if you'd like. It's a few minute drive to either Princeville or Hanalei bay. The restaurants and lobby were being renovated when we stayed; it would have been nice to have a restaurant on site. You can buy beer and wine at the tennis shop, and there is guest laundry and on demand shuttle (i.e. golf cart) service. Considering you have the same view as the exponentially more expensive St. Regis next door, I don't know why anyone wouldn't stay here!

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank LisanCharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HBR5380, General Manager at Hanalei Bay Resort, responded to this reviewResponded June 4, 2013

Aloha LisanCharlie,
Thank you for reviewing your stay with us at Hanalei Bay Resort. We're thrilled you had a great time and enjoyed the amenities provided in your room. We'd have to agree walking to the pool, surrounded by those mountains, is truly breathtaking. We're so glad you both had such a wonderful time. We hope to welcome you back again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

We stayed in HBR 5202 for 7 nights in April 2013. Amazing views, very peaceful, and beautiful grounds. The location was great, and the condo was equipped with everything we needed. The salt water pool with waterfalls was very nice. Chuck the owner is quick to answer your emails and is easy to work with. Highly recommend!.

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2013

We own a two-week time share here every other year, but I was able to make this reservation two years ago for an additional ten weeks at a reduced rate. It was wonderful to be able to spend most of the "winter" on Kauai instead of my cold climate at home. The resort has a million-dollar view and is beautifully landscaped and colorful with many tropical shrubs and trees, and about fifteen separate buildings with condo units of varying sizes. The resort, with its 134 units, is now completely owned by all the time-share owners of 77 units and the individual owners of the other 57 units. It is now well managed and taken care of by good managers and happy employees, with all profits being used for upgrading and maintenance of the entire resort. A fitness center is currently being rebuilt.

  • Stayed: February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HBR5380, General Manager at Hanalei Bay Resort, responded to this reviewResponded June 4, 2013

Aloha Mark H,
Thank you for reviewing your stay at Hanalei Bay Resort. We are thrilled you had a wonderful stay and enjoyed the warm weather we are experiencing on the island. Our views are breathtaking and we're so glad you agree. Please make sure to hurry back and visit us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2013

The Hanalei Bay Resort is an older place but has many benefits and is in a great location. The interior is older and needs updating but it is very clean. During the month of April and May they are renovating the clubhouse, lobby and restaurant since they had a fire here last year, no access to these sections of the resort. The town of Princeville is 3 miles away for some great food choices, like Lei Petite Bakery for fresh baked goods and breakfast items, or try the St. Regis hotel down the road. Many have commented on the beach access don't believe it, the resort has a nice long walkway down to the beach and it is a beautiful walk and easy, but it is uphill coming back. Golfing is a few blocks away you are surrounded by greens and tennis courts. The rooms are very roomy and quiet you cannot here the neighbors.

Room Tip: Try for the Guava building they have ocean views, but really all the buildings are nice and quiet.
  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank coosbaygal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HBR5380, General Manager at Hanalei Bay Resort, responded to this reviewResponded April 25, 2013

Aloha coosbaygal,
Thank you for reviewing your stay at Hanalei Bay Resort. We are so glad to hear you had a great time and enjoyed exploring Princeville. There's tons of great places to visit. Our resort is undergoing some renovations, but will hopefully be done in the next upcoming months. We hope to welcome you back again soon!
Mahalo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2013

Rented through Aloha Condos. Everything explained on site, room just like they show. Shared beach with Princeville, but not crowded - good snorkelling. Central for North Shore sites. Tennis courts, pool, hot tub great. Use the Cabana to grill while watching the sunset. It's Kauai so early to bed 'cause the roosters will be up at 5 am (anywhere on island).

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
3  Thank TC B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HBR5380, General Manager at Hanalei Bay Resort, responded to this reviewResponded April 25, 2013

Aloha TC B,
We're happy to hear of your stay at Hanalei Bay Resort. We hope you had fun snorkeling, playing tennis, and hanging by the pool. We hope to welcome you back again soon!
Mahalo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Princeville
Kauai Beach Resort
#4 of 11 in Lihue
2,333 reviews
Show Prices
Show Prices
Show Prices
Koloa
Marriott's Waiohai Beach Club
Koloa
Grand Hyatt Kauai Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Hanalei Bay Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hanalei Bay Resort

Address: 5380 Honoiki Road, Princeville, Kauai, HI 96722
Phone Number:
Location: United States > Hawaii > Kauai > Princeville
Amenities:
Beach Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Princeville
Price Range: $249 - $471 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanalei Bay Resort 3*
Number of rooms: 134
Official Description (provided by the hotel):
Aloha Guests, Mahalo for choosing Hanalei Bay Resort. We’re delighted to have you as our guests! Lush, relaxing, and as comfortable as your own home, our Princeville accommodations offer all the perks of a vacation rental along with award-winning service from our friendly staff. Located on Kauai’s North Shore, Hanalei Bay Resort captures the island’s beauty inside and out. A Daily Resort Fee of $20 plus tax will be collected at time of booking. Please note repairs to a select group of lanais will be taking place January 5, 2018 through April 27, 2018. You may notice a minimal amount of noise between 9:00 a.m. and 6:00 p.m. Monday – Friday. Every effort will be taken to reduce the sound as much as possible and respond to any concern. Once again, mahalo for your understanding and cooperation during this emergency repair work. Warmest Regards, Resort Management ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Cancelon, Hotwire, Orbitz, TripOnline SA and getaroom.com so you can book your Hanalei Bay Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hanalei Bay Hotel Princeville
Hanalei Bay Princeville
Hanalei Bay Resort Princeville, Kauai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing