I stayed in units 1523-1524 for a week. The booking through Tingo was very easy, so that's one good point. This place appears to be a hotel converted to condos, so I had adjoining rooms: one side of the adjoining room door had a bedroom and full bath, while the other side had a small kitchen, a living/dining room with a sofa bed and a full bath. There were definitely more ants than I have ever experienced in my 15 years of traveling to the north shore of Kauai, but they were only a minor inconvenience. The units, while clean, are in serious need of upgrading. For instance, the refrigerator, although in good working condition, had rust stains from where condensation has been dripping from the corners over the years. The bathrooms also lacked fans so that after a shower, the place fogged up, and the airconditioning -- and its dehumdifier function -- doesn't reach into the bathroom. The view out the lanai/balacony was quite nice, and the furniture was comfortable. Although I did not watch much TV, something larger than a very small tube type unit would have been nice. The kitchen sink was too small to fit other than a small plate.
Now to my list of bad points. As mentioned, I paid and booked through Tingo up front. But, upon check-in, and as mentioned by Tingo, you are assessed a one-time resort check-in fee of $25, plus $5 for each day of your stay. The Tingo write-up said that there was maid service. It turns out the daily maid service was $30 per day, AND daily towel service was an additional $10 per day. I opted not to do those. I did actually get maid service once during the week.
Tingo stated that Internet was available in the room and in the lobby and pool areas. I called to ahead of time to ask about Internet service because I needed to have connectivity during my stay. I was told by the front desk staff that in-room service was via Ethernet and that there would be a $40 charge to use it for the week. Upon check-in I asked about paying for Internet service, and the front desk person said I was to do this from my room. When I plugged the Ethernet cord into my computer, nothing happened. I tried rebooting the box in my room -- I know to do this because, like most of the rest of us, I have had to do this in other places -- and nothing happened. I called the front desk and reported that the Internet connection in my room was not working. What was the response? It was, "Yes, we know it's not working in that room." Huh? Why wasn't this mentioned when I checked before my trip, or when I checked in?? I was told to come to the lobby or go to the pool for Wi-Fi. I responded that this was unacceptable because I had some serious work I needed to do. The response was that nothing could be done, because it was a problem with the cable and Internet provider. OK, I said, and then asked about calling the cable company myself. Response, and I am not making this up, was, "I don't know about that, but perhaps I could ask the cable repair guy standing next to me here. He's here for repairs, but you are not on the list." OMG! Then I heard the front desk person asking the cable repair guy if he could also stop into my unit. The cable guy agreed and very shortly appeared at my door to do the repair -- the box was faulty, and he replaced it.
I also had additional run-ins with the front desk when I asked about late check-out, as my departure flight was not until 11 pm, while check-out time was 10 am. When I first called the front desk, I was told I needed to check back closer to my departure date. I checked again two days prior to my departure and was told the same thing, i.e., check closer to my departure date -- tomorrow! -- and that there would be a lot of departures and arrivals. I then decided that the day before my departure, it might be better to talk to the front desk in person. I engaged the front desk person in conversation and was told I needed to go ask the property manager. I took a short walk to the property manager, explained my situation, and was immediately told that I could have late check-out for a very reasonable fee. The property manager also asked why I had come to her and not check with the front desk. I replied that the front desk person had sent me there, and the property manager rolled her eyes.
Here I must apologize for my long review, but after all of the great reviews about this place on TripAdvisor, I simply had to write this bad review. I have traveled for many, many years and to many places around the globe, but this place stands out as providing one of the worst travel experiences I've had. The only reasonI give it a "poor" instead of "terrible" is that the location is good and the bathrooms were in good working condition.
- Official Description (provided by the hotel):
- Aloha Guests, Mahalo for choosing Hanalei Bay Resort. We’re delighted to have you as our guests! Lush, relaxing, and as comfortable as your own home, our Princeville accommodations offer all the perks of a vacation rental along with award-winning service from our friendly staff. Located on Kauai’s North Shore, Hanalei Bay Resort captures the island’s beauty inside and out. A Daily Resort Fee of $20 plus tax will be collected at time of booking. Please note repairs to a select group of lanais will be taking place January 5, 2018 through April 27, 2018. You may notice a minimal amount of noise between 9:00 a.m. and 6:00 p.m. Monday – Friday. Every effort will be taken to reduce the sound as much as possible and respond to any concern. Once again, mahalo for your understanding and cooperation during this emergency repair work. Warmest Regards, Resort Management ... more less
- Reservation Options:
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- Also Known As:
- Hanalei Bay Hotel Princeville
- Hanalei Bay Princeville
- Hanalei Bay Resort Princeville, Kauai