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“First class top to bottom!!”

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St. Regis Princeville Resort
Ranked #2 of 4 Hotels in Princeville
Certificate of Excellence
Reviewed January 29, 2014

WOW! Where do you begin? The staff, the service, the views, the beach, the pools, the food!!!
Their attention to detail is awesome! We were celebrating our anniversary and were only there a night at the end of our stay in Kauai. Certainly saved the best for last!!

Room Tip: Ocean view! The set up is interesting how you have to take elevators to get down to the pool/beach...
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  • Stayed: January 2014, traveled as a couple
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1  Thank Cindy44077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded January 29, 2014

Aloha Cindy44077,

Thank you for taking the time write such a wonderful review about your recent stay at our Resort. Hearing feedback such as yours is one of the many reasons our staff takes such great pride in being able to create the most bespoke experience possible. We are pleased to hear you were able to visit us during your Honeymoon and it would be our sincere pleasure to welcome you back for many years to come.

With warmest aloha,

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1,452 - 1,458 of 2,843 reviews

Reviewed January 27, 2014

Entrance to the hotel gave notice of what to expect inside. Spectacular doesn't seem enough. Rooms and staff were superb. Jazz band in the evening was the crowning touch. View of the bay and the mountains just added to the exemplary experience. Special kudos to the manager who enlightened us on some Hawaiian culture while opening a bottle of champagne with a sword. Loved it.

Stayed: January 2014, traveled as a couple
Thank budfoluse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded January 29, 2014

Aloha Budflouse,

Thank you for taking the to write such a sincere and wonderful review about your recent experience at our Resort. We appreciate hearing feedback from our guests and it would be our sincere pleasure to welcome you back.

With warmest aloha,

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Reviewed January 27, 2014

We booked Kauai as the second part of our honeymoon trip. After leaving the Maui Four Seasons I knew it was going to be hard to top. We were originally booked to stay at the Grand Hyatt but we had such a terrible experience that my husband called the St. Regis to see if they had any rooms to take care of us. The St. Regis was extremely accommodating and felt bad we were off to such an awful start in Kauai. They upgraded our room to ocean view. The room itself was amazing. The doors opened completely so the entire ocean if your view. It looked like it was a screensaver. It was absolutely incredible. The grounds were impeccably kept and the service was top notch. The pool was really beautiful and lead down to the beach where they have a campfire and smores night a few times a week. The other thing i really liked about the hotel is they had alot of tropical fruit which i didnt experience at other hotels. It was great to try something new everday. The only thing I will say is the St. Regis is on the North side of the island and a lot of the activities take place in the south which usually takes 45mins to an hour to get to. It was a little inconvenience but totally worth it. The Grand Hyatt does not compare to the St. Regis at all. It truly is an amazing luxury hotel which saved our honeymoon!

  • Stayed: November 2013, traveled as a couple
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1  Thank Marisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded January 29, 2014

Aloha MarisaP,

Thank you for taking the time to write a review about your recent stay at our Resort. We are pleased to hear our Resort was able to accomidate you with open arms and that your Honeymoon stay was exceptional. Being able to create memories of a lifetime is a veiled treasure and what better place to create those than on the picturesque North Shore of Kauai. It would be our sincere pleasure to welcome you back soon, maybe even for an Anniversary!

With warmest aloha,

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Reviewed January 26, 2014

The St. Regis is situated on an amazing piece of property with a world-class view but...The hotel is a bit cold and is spread out with the pool and beach a long walk from the main areas. The lobby is a wide-open expanse that has very little in terms on personal warmth or ambiance. that being said each individual that we encountered was very friendly as well as totally helpful. I must mention the wonderful concierge Mrs.. Nekomoto who almost single-handedly set-up our itinerary. She was a truly amazing concierge. We had a personal butler service that was exceedingly helpful. On the other hand - room service continually forgot ingredients for the salads listed on the menu - for example - the hearts of palm and artichoke filled salad rarely had either! I agree with several of the other reviewers saying that the bar and restaurants closed early and had very strange alternating days of availability. The spa was atrociously over-priced such that we employed a local healer and masseuse. Finally, this is the north of Kauai - little to do in Princeville although seeing the 40 foot waves roll in on a storm was fascinating. A mixed bag overall...

Room Tip: Ask for an ocean view junior suite
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  • Stayed: January 2014, traveled as a couple
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2  Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded January 29, 2014

Aloha Charles R,

Thank you for taking the time to share your experience while staying at our Resort. We apologize that your stay was anything less than exceptional and we take all of our reviews and feedback very serious. I have shared your review with our In room dining Manager as this is not typical of our standards and we will make sure this does not happen to future guests. I have also shared your feedback with our Management regarding the Resort. Our Resort was actually built into the mountainside and requires a bit more walking to get from the bottom to the top. We fill that they layout of our Resort does ultimately provide some of the best views of the North shore and allows you to feel like you are built into the landscape. We hope you will allow us another opportunity in the future to demonstrate our improvements.

With warmest aloha,

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Reviewed January 25, 2014

We've been traveling to Hawaii over 28 years. I believe that this location on Hanalei Bay affords the most picturesque setting of all islands. I may be biased, but I keep coming back. My husband has an Amex Platinum CC, and we booked the hotel though the card's travel office. By doing so, we were upgraded to a Jr. Suite and enjoyed daily breakfast as well as $100 credit to our account. You can also delay leaving until 4PM and check in early. These offers are only through the Platinum Card. Our room was deep with a beautiful spacious view of Hanalei Bay and the waters. We had a king bed, desk with pop up flat screen TV, a spacious and comfortable living area with L shape couch, and chair, and also another counsel with flat screen TV and sound system. The bathroom was spacious as well with another stunning view of the mountains and ocean. What I like best of this hotel is the stunning views of Hanalei Bay from their restaurants and lounge, pool and beach. At night everyone congregates in the large spacious lounge with outdoor balcony to watch the sunset and also enjoy evening live entertainment. I really enjoyed sitting on the beach under umbrellas on their comfortable lounge chairs to watch snorkelers and surfers. The pool is heated to 80 degrees and was great to dip in occasionally. You have all the amenities at the pool/beach area you could desire. Great cocktails, food choices, service, towels, snorkel rentals, etc. The staff is super friendly and service oriented. You could not go wrong staying at this hotel for honeymooners, or Hawaii lovers. We also golfed at the hotel's Makai Course and enjoyed a gorgeous course with many ocean holes (with whales breaching in view). Great time! Hanalei town is close by with many fun restaurants and shops to enjoy. The whole Na pali Coast is great to visit to kayak, hike, and find hidden beaches to snorkel, swim or surf at. We also stayed in Poipu before the Princeville area, and enjoyed it there as well. But Princeville is more scenic with the mountains and the ocean. Enjoy!

Room Tip: Ask for Na Pali coast view to see the mountains and bay.
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  • Stayed: January 2014, traveled as a couple
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2  Thank Ryla_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2014

This hotel is located in an extremely nice, beautiful bay with a stunning view.
Nice interior. Extremely overpriced.
The breakfast buffet is marginal with bad service and very expensive.
The bar closes too early in the evening.
No warm atmosphere because of the extremely wide and huge lobby area…. like a hall.
Nice beach…. the environment is great.
Not good.

  • Stayed: January 2014, traveled on business
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6  Thank bernhardb15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded January 29, 2014

Aloha Bernhardb15,

Thank you for taking the time to write a review about your recent visit to your Resort. We appreciate your kind comments about our pool and environment. We apologize that your stay was not exceptional and we hope you will allow us another opportunity to demonstrate our signature hospitality for which the St. Regis brand is known.

With warmest aloha,

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Reviewed January 18, 2014

If you are an international super star with the paparazzi following you and can offer the hotel some free press…then this is the place for you. They will welcome you with open arms and roll out the red carpet. This is the vibe from the top down. If you are just basic folks like me, then don't expect anything great. The service is what I would expect from a Sheraton, which I guess is not that surprising, given that this used to be a Sheraton. The property does not demonstrate any value for SPG guests and does not treat them with any additional service level, even if you are platinum. Definitely not by any means the level of service that I have received at other St. Regis resorts or any other of the competing brands. After having seen the other hotels on the island, I would suggest the Grand Hyatt over the St. Regis. Go to the St. Regis for a dinner, drink or even 1 night, but I would not suggest a stay longer than that.

I'm sure the St. Regis folks watching these posts will respond with some sort of canned I'm sorry note and say that the concerns have been passed to management. Rest assured that I have already provided a detailed commentary to management and got no response.

Pros:
Beautiful views. Perhaps some of the most amazing views and scenery I have seen anywhere in the world. Definitely get a room with a view or don't bother.
Privacy - If you are looking for isolation and privacy this is the place for you
Spa - Amazing spa…one of the best on the island
Family activities - The resort has family events each night which were great…making smores…star gazing….etc.
Beach --- One of the nicest beaches on the island. You can walk for long distances and it is a calm area of water.

Cons (and there are a lot of them):
Rooms - Rooms are dated. They were modern perhaps 10 years ago. They are in need of an update. Bathrooms and carpet showed some wear and need some love.
Service - Service was great if you were willing to shell out 20 bucks to every person you came into contact with. This is truly a resort where you get what you pay for.
Pool - The pool is basic but nice…They focus on the views. Pool chairs are not 5 star chairs. No cushions. Not bad, but not super comfortable and not what you would expect from a St. Regis. Pool attendants will tell you that they won't reserve chairs or will take away seats if you are not sitting there for 30 minutes or more…but if you tip them 50 bucks or more, they will reserve seats for your full stay. If you are not down by 9:30am, don't expect to get a seat if the hotel is full.
Management - The management of this resort is needs some training in customer service. They don't seem to be trained on the Starwood values or perhaps they are and just ignore them. Don't expect to get any help from them when raising a concern. You will be met with people who give you a canned line and then followed by "I'm sorry". If you are lucky they will send you a cookie in your room.
SPG Status - Don't expect this hotel to respect any of the SPG status benefits (I am platinum). No welcome amenity was provided. No upgrades were to be had, No late checkouts were given, etc.
Food -- Food is massively expensive. Lunch for 2 at the pool bar with only water and "burger" type food is 50-75. For Dinners plan on at least 100 per person if you are going to have a drink and appetizer. If the food was amazing that would be one thing, but the food is only basic. Breakfast was the best part of the day. There are not a ton of options for food at the hotel. Best bet is to get a car and drive to other restaurants. Roy's Tavern is close by and Amazing!

Overall, I would go back for a day visit to see the views and beach, but I would not spend the money on this hotel again. Management really needs to work out the issues with service and / or get a new management team who is focused on providing some decent customer service to all guests, not just those that they consider extra special because they are famous.

Room Tip: Get an ocean view...
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  • Stayed: January 2014, traveled with family
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12  Thank SassyTraveler999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Director of Operations at St. Regis Princeville Resort, responded to this reviewResponded January 29, 2014

Aloha SparkyD,

Thank you very much for your comments. I appreciate for taking the time to express your feelings about the St. Regis Princeville and our staff.

Your opinion is very important to us. I personally strive to lead high performing teams and use all the feedback I receive to improve my management style. Please be assured that guest service and satisfaction has always been our top priority. If during your visit, our service did not meet your expectations, please accept my sincere apologies for that. I would like to better understand your concerns and would be happy to talk with you personally about your guest experience. I can be reached through the following email address alberto.pirozzini@stregis.com

Thanks to the feedback of our valuable guests like you, The St. Regis Princeville obtained the Highest Overall Guest Satisfaction for the past two years among all the St. Regis Hotels in North America. I am very fortunate to have an exceptional management team and I welcome your detailed comments to act on them immediately. We truly value our loyal SPG Platinum Members and I have informed the Front Office staff on how we accommodate our SPG Members as this is not typical of our St. Regis standards.

I would like to take this opportunity to thank all our guests who took the time to write their reviews about our property and our service. Many reviews that we receive are inspirational and make all of us here at The St. Regis Princeville very proud. We do your utmost to create indelible memories and we are honored to take part in so many happy Celebrations. Equally, we also appreciate all the reviews and comments we receive that help us to improve. Mahalo Nui Loa!!

I am looking forward to receiving your comments and hopefully we will be able to welcome you and your family back again to our Resort in near future.

With warmest aloha,

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Additional Information about St. Regis Princeville Resort

Address: 5520 Kahaku Road, Princeville, Kauai, HI 96722-5214
Phone Number:
Location: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Princeville
Price Range: $560 - $1,387 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — St. Regis Princeville Resort 5*
Number of rooms: 251
Official Description (provided by the hotel):
Situated on one of the most beautiful sites in the world, The St. Regis Princeville Resort is Hawaii’s address for life’s special moments. Elegantly appointed, the resort offers 251 spacious guest rooms including the exclusive Crown Suite Collection. Overlooking beautiful Hanalei Bay, the St. Regis Princeville provides bespoke service amid magnificent natural surroundings. Experience the pursuit of sport, culture and fine dining. For connoisseurs who desire the finest expressions in luxury. ... more   less 
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Also Known As:
St. Regis Princeville Hotel Princeville
St. Regis Princeville Resort Kauai

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