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St. Regis Princeville Resort
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Reviews (2,971)
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1,589 - 1,594 of 2,971 reviews
Reviewed January 6, 2014

We can't say enough about how amazing this resort is! We highly recommend an ocean front room. The view is spectacular. The rooms are large and spacious. The furnishings, technology, and amenities are superb. The hotel staff are friendly and so helpful. The service levels are excellent. For example, if you call the service desk for room service, responses are immediate and thorough. We are staying at this resort for our honeymoon, and they had a bottle of champagne chilled in the room for us, which was so lovely.

We recommend selecting the breakfast option when you check in. A large and delicious buffet is available, with many different options. It was a great value.

This is absolutely one of the nicest resorts that we have stayed in, especially considering it's large size. You won't regret staying here!!

  • Stayed: January 2014, traveled as a couple
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1  Thank Alexandra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded January 13, 2014

Aloha Alexandra P,

On behalf of the entire St. Regis Ohana (family) we would like to thank you for sharing such a positive review about your recent stay. Our staff takes great pride in being able to provide the most bespoke service possible and we are pleased to hear you chose our Resort as your Honeymoon getaway. It would be our sincere pleasure to welcome you back for many years to come, hopefully to celebrate an Anniversary.

With warmest aloha,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

I visited St. Regis Princeville for my honeymoon.
We arrived at around 8:00 pm for check in, and the person at check in named Mark (Asian Guy) was very rude and arrogant. We got some discount rate, and we were not informed to print the voucher in advance at all. And he said we have to fully pay if we do not have it right now. And he said to go to business center to print it. It was 8:00 pm in the evening. We had all emails and proofs, but he strongly said "YOU HAVE TO PAY REG RATE IN CASE NOT HAVING IT!" .. he was so arrogant and offensive. It was our honeymoon, and he was well aware of it. Then, the replacement of him, Shawn came and he was very nice. Everything was handled. How can Mark ruin my first night of honeymoon with such a bad attitude? He could at least try to find some solution and be gentle! We were so disappointed with this service and I cried out at first night of our honeymoon.

Room Tip: Junior Suites Ocean view side have beautiful views
  • Stayed: December 2013, traveled as a couple
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3  Thank Yousun J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded January 13, 2014

Aloha YousunJ,

We regret to learn of the initial challenges you experienced upon your check in. At the St. Regis Princeville Resort we continuously strive to provide exceptional levels of service, which in this case it appears your first experience failed to deliver. I have shared your review with our Director of Operations as this is not typical of our staff. We are pleased to hear that Shaun was able to help you after your check in and we apologize on behalf of our entire Resort. We hope you will allow us another opportunity to demonstrate our signature hospitality for which the St. Regis brand is known and we would like to congratulate you on our recent celebration.

With warmest aloha,

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Reviewed January 5, 2014

We are great fans of the St Regis brand. Each on we stay at delivers exceptional, personalised service from a fantastic facility.
On arrival we're were greeted by our butler Andrew who helps us settle in and really made us feel welcome. There is a genuineness about service here that we didn't get at the Four Season in Maui.
The location with the view across Hanalei bay is breathtaking. We never got sick of waking up to the rolling surf and the mountains ever changing in the background.
The staff by the pool were always very helpful and friendly. Never had a problem getting a lounge chair.
The only downside was the blandness of the breakfast. Just your standard fare that you get in any hotel anywhere in the world. They really need to look at there sister hotel in Nusa Dua Bali which does an exceptional breakfast which makes you want to come back again and again.

  • Stayed: January 2014, traveled with family
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Thank Rosserdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded January 13, 2014

Aloha Rossersdale,

Mahalo for taking the time to submit a review and for choosing the St. Regis Princeville Resort for your Hawaiian getaway. We are pleased to hear you enjoy the St. Regis brand and that your stay was exceptional. We have shared your review with our Executive Chef, Ms. Leanne Kamekona in hopes that she may improve on our Breakfast selection. We hope you will allow us another opportunity to demonstrate our signature hospitality for which the St. Regis brand is known.

With warmest aloha,

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Reviewed January 4, 2014

One of our best vacation experiences. Spectacular views, service. Pure luxury. Best view on the island, restaurants outstanding. Staff extremely friendly and helpful. Beautiful sunsets. Can't wait to return.

Room Tip: Would highly recommend upgrade to suite when possible.
  • Stayed: January 2014, traveled with family
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Thank Ingrid H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded January 13, 2014

Aloha Ingrid H,

Mahalo for the gracious review. We thank you for selecting the St. Regis Princeville as your Hawaiian getaway and we are pleased to hear your stay was exceptional. Our staff truly takes pride in providing service that is beyond expectations. We look forward to welcoming you back in the near future.

With warmest aloha,

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Reviewed January 4, 2014 via mobile

Probably the best service I have had at any luxury hotel in the US. Nice rooms. Not a crowded pool for peak holiday season. Great food at the restaurants though I would recommend getting off property to Postcards. Would go back in a heartbeat. Highly recommend.

Stayed: December 2013
Thank ifamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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