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“Great hotel and staff”

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St. Regis Princeville Resort
Ranked #2 of 4 Hotels in Princeville
Certificate of Excellence
Reviewed November 1, 2013

We were treated very well at this hotel. The grounds, and views, are spectacular. The people who work there are very friendly, and stick to their jobs while being aware of the guests. Second best service I've had in a hotel.

And it should be since you are paying top dollar

Stayed: November 2013, traveled with family
Thank OregonTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded November 13, 2013

Aloha Oregon Traveling,

Thank you for taking the time to write a review about your recent stay at our Resort. We truly appreciated hearing feedback from our guests and we are pleased to hear our staff took great care of you during your stay. We hope you will allow us another opportunity to demonstrate our signature hospitality for which the St. Regis brand is known.

With warmest aloha,

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1,523 - 1,529 of 2,840 reviews

Reviewed November 1, 2013

We spent our honeymoon at the St. Regis and it was BEAUTIFUL! Our flight arrived late to Kauai Airport, by the time we got to the St. Regis it was late. We were immediately impressed that the Valet and Bellhop knew our names and asked us how our flights were. They got our bags out of our rental car and we went to check in. At check in they were so friendly and professional. Getting to our room was very easy and when we arrived we were greeted with rose pedals on the bed, cold champagne and chocolate covered strawberries which a Special Thanks has to go to our concierge Scott Bacon who went out of his way to make sure everything was perfect and providing me a list of things to do while on the Island!. During our stay the beach was AMAZING and breakfast at Makana Terrace was impeccable the views are outstanding and you can get lucky and see some whales in the distance. Overall my wife and I will definitely be going back and Highly Recommend to anyone who wants to go to just do it!

Room Tip: Our Room looking over hanalei bay was great!
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  • Stayed: February 2013, traveled as a couple
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Thank JohnandViorica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded November 13, 2013

Aloha JohnandVictoria,

Thank you for taking the time to write such a wonderful review about your recent experience at our Resort. We are pleased to hear your stay was exceptional and we will make sure to acknowledge Mr. Scott Bacon as it appears he truly created memories of a lifetime for you during your Honeymoon stay. Hearing feedback such as yours is one of the many reasons our staff takes such great pride in being able to provide the most bespoke service possible. We would love to welcome you back soon and hopefully for an Anniversary.

With warmest aloha,

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Reviewed October 31, 2013

Spent our anniversary at St. Regis. It's a BEAUTIFUL setting, hotel lobby, room with great amenities. I asked for a room closer to the lobby as we are older and they accommodated us. We were met with necklaces and "Aloha" upon arrival. But it is super-expensive (which we knew) and you expect super service, food, etc. Our biggest disappointment was our dinner...........only tried it one night...after our first experience. Husband ordered steak and lobster..........not rare like he asked for. Looked like two hockey pucks and a large sized shrimp. No butter, no lemon........he even went searching for the server to bring some. My beet salad was just ok. We later went to a local restaurant and got high quality food, so it is possible on the island.
Hotel was gracious enough to send a bottle of champagne to our room. I thanked them "profusely", but said we were not drinkers and they could pick it up. They said they would send a fruit basket. OK, they didn't HAVE to do anything, but the champagne stayed in our room, no pick-up and no fruit! This is NOT five star service. We frequented the spa which is lovely. We had concurrent pedi for around $270 with tax, tip. I knew this "going in" and expected something really special. The gals were nice, but this was not as luxurious as I thought or I've experienced before. The pupus and drinks at the St.Regis bar were great. The view ethereal. There was nothing "wrong" with the hotel but I would like to get what I pay for. I would imagine the "job Pool" they have to pick from is pretty laid back. We have traveled to 35 countries and stayed in B&B as well as 5 Star hotels in Dubai and Oman, the ends of the earth! To complete our anniversary we stayed at a another Starwood Hotel called W in Hollywood. St. Regis could take lessons from W. Their service was devine!
.Both hotels

  • Stayed: October 2013, traveled as a couple
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Thank wrldtravelerami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2013

I have a tendency to over research WHERE we're going to stay when we go on vacation. I review Trip Advisor, and ask every friend under the Sun for their advice. Rightfully so when you're celebrating your 7yr anniversary, wife's birthday, and about to drop a LOT of $$$. My biggest dilemma with Kauai, HI was NORTH (Princeville) or SOUTH (Poipu)? TO make a long story short... our stay at St. Regis (Princeville) was DEFINITELY the right decision on Kauai.

When we arrived we were amazed by the hotel grounds, lobby, and panoramic views of Hanalei Bay from our ocean front room; but, it was the SERVICE that truly made our stay memorable. I'm neither rich nor famous; but, for a brief moment, I thought they mistook me for the King of Zamunda or something. Then I realized they truly care and treat EVERYONE like they matter. From the valet service to the front desk all the way to the restaurant & housekeeping staff... Everyone's attitude was great, and their service was impeccable.

After running the San Francisco NIKE Women's Marathon (Oct 20) the day before our arrival, my wife also became a HUGE fan of the unbelievable spa amenities at The St. Regis; but, I MUST give special recognition to Kate Krieg in Concierge Services who was above and beyond in helping us with our helicopter flight, "must see" places, restaurant reservations, and everything in between.

Marc Pittman was the Manager on Duty during our stay. Talk about making somebody feel special and appreciated! KUDOS to Marc, Kate, & the incredible staff at St Regis - Princeville who truly showed the meaning of Aloha & Mahalo! Once again... St Regis is the RIGHT decision on Kauai.

Room Tip: Spring for the Ocean View Room. You will NOT be disappointed.
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  • Stayed: October 2013, traveled as a couple
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3  Thank AustinGlobetrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2013

My wife and our 2 kids just returned last week from a fantastic 10-day holiday at the St. Regis Princeville Resort, our 3rd stay in the last 3 years. As always, the property is beautiful and the staff are fantastic. We had an ocean view room again, which is very large, well appointed and easily accommodates the 4 of us (our kids are still young). The food offerings are great and the property accommodated my wife's allergies to egg and dairy without any issues, even custom preparing her a special breakfast so it was ready at Makana Terrace each and every morning. Danielle at Makana Terrace is a delight and is especially great with kids (she is wonderful!). Veronica at the Nalu Kai Grill & Bar is also fantastic and so accommodative with our kids (great restaurant to take the kids for lunch by the pool/beach and an early supper too). She is definitely one of the reasons we return year after year.

We booked a family photo session with Pacific Dream Photography, located right on site on the 4th floor, just before the elevators down to the beach. Rachel, our photographer, was nothing short of spectacular! The photo shoot, which lasted 45 minutes, was completely relaxed and tons of fun. She had our kids having a blast, and the pictures were beyond our expectations. Thanks to the whole team at Pacific Dream Photography for helping to capture our families holiday, creating many memories we can view and share for years to come. We wouldn't hesitate to book a session with them again, as the finished product is amazing and the destination is perfect for amazing photos!

Love the St. Regis Princeville Resort and we look forward to our trip there next year.

Room Tip: If your travelling with young kids, ocean view rooms on Floor 4 are ideal, as you have direct access...
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  • Stayed: October 2013, traveled with family
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Thank Blair B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2013

My wife and I recently celebrated our honeymoon at the St. Regis Princeville Resort and had a wonderful experience! The accommodations were incredible and the staff was incredibly professional and accommodating. Everyone we encountered from the valet to the housekeeping staff to the hotel sommelier were all very gracious, helpful and made us feel at home for our week-long stay.

With the amazing views, wonderful pool and beach and hotel dining options and many other options close by, we highly recommend St. Regis Princeville Resort for those planning a vacation to Kauai!

  • Stayed: October 2013, traveled as a couple
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Thank Mel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded October 31, 2013

Aloha Mel L,

Mahalo, for taking the time to submit your review and for choosing the St. Regis Princeville Resort for your Hawaiian vacation. Hearing feedback such as yours is one of the many reasons our Staff takes great pride in being able to provide the most exceptional service possible. We appreciate all of your wonderful feedback and it would be our sincere pleasure to welcome you back for many years to come.

With warmest aloha,

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Reviewed October 30, 2013

This is a 5 star resort, on Kauai. The food is good, not terrific. The rooms are comfortable, not spectacular. The staff is first rate and this gets this hotel the 5 stars. Rent a car, you'll need it.

Stayed: September 2013, traveled on business
Thank Tarheel74_52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded October 31, 2013

Aloha Tarheel_74_52,

Thank you for taking the time to share your recent experience with us. Our staff takes great pride in being able to provide the most bespoke service possible and we are pleased to hear that they created a memorable stay for you. We look forward to welcoming you back in the near future.

With warmest aloha,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Regis Princeville Resort

Address: 5520 Kahaku Road, Princeville, Kauai, HI 96722-5214
Phone Number:
Location: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Princeville
Price Range: $563 - $1,303 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — St. Regis Princeville Resort 5*
Number of rooms: 251
Official Description (provided by the hotel):
Situated on one of the most beautiful sites in the world, The St. Regis Princeville Resort is Hawaii’s address for life’s special moments. Elegantly appointed, the resort offers 251 spacious guest rooms including the exclusive Crown Suite Collection. Overlooking beautiful Hanalei Bay, the St. Regis Princeville provides bespoke service amid magnificent natural surroundings. Experience the pursuit of sport, culture and fine dining. For connoisseurs who desire the finest expressions in luxury. ... more   less 
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Also Known As:
St. Regis Princeville Hotel Princeville
St. Regis Princeville Resort Kauai

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