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“Totally underwhelmed with this stay ...”

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St. Regis Princeville Resort
Ranked #2 of 4 Hotels in Princeville
Certificate of Excellence
Singapore
Level 6 Contributor
98 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Totally underwhelmed with this stay ...”
Reviewed October 1, 2013

Almost every part of our experience here was disappointing.
The nights we stayed, no real choice for dining ... except the fine dining or overpriced poor in-room service options.
3 star coffee making facilities in the room ... paper cups. really!?!
mini bar non existent
poor refurbishment (you could tell it used to be a sheraton)

I don't want to sound like a bitter traveller.
As i was really looking forward to our stay here.
But some of the basics and fine touches were missing.
It was disappointing and we did all we could to spend as little time on property as possible and explore as much of Kauai as possible (so that was good)

Positives.,
Some great staff.
Amazing sunset view.
Pool side was relaxing.
Our butler - Salome - was fab!

Maybe we are spoilt in Asia.
Everything is over the top and new.

But basically, at the end of the day, i think this hotel was not for us!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank thomas_destinations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,761 reviews from our community

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Traveler tips help you choose the right room.   Room tips (814)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Clovis, California
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 30, 2013

This is a really beautiful property with excellent service. We had a partial ocean view room on the 4th level and we enjoyed the windows that opened to our beautiful view. The room had a marble tiled bathroom and amenities that showed they paid attention do detail. We have stayed at some Four Seasons properties and felt this easily rivaled those amenities and services. We especially enjoyed the pool area where there was plenty of room. We also didn't realize the property has its own small beach. Since our stay here was to celebrate an anniversary, a birthday, and the completion of grad school, we treated ourselves to a dinner at the Kauai Grille. We were not disappointed. Great service and wonderful food with larger portions than we expected. Lastly, we were surprised with a bottle of champagne in our room and a note of congratulations. No, it is not inexpensive but if you want to splurge you will not be disappointed. We plan to return and stay longer as soon as we can! What a great place!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Californiagirl33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 30, 2013

While staying at the St Regis Princeville on our honeymoon we were offered a complimentary photo session with Pacific Dream Photography. We wanted to thank them for making our honeymoon so memorable. We will now have our beautiful photos to forever remember our time in Kauai. We had such a great experience working with the photographer Michael. He was very professional, but also funny and made us feel very comfortable. We reviewed the finished products with Jorge, who was so nice and let us have as much time as we needed to make the difficult decision of narrowing down our choices. We ended up ordering the digital files so we could share on Instagram/Facebook and then also be able to order prints to frame. Overall, we highly recommend using Pacific Dream Photography for any occasion because of the high quality of the photographs and the environment in which they create to take the photos.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank weekendtraveler123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 29, 2013 via mobile

Rooms are rather old and not modern at all...
Not as big as it looked on website.
Does not feel luxurious as one would expect from a 5star st Regis.

Location is pretty good with princeville shopping mall just beside.

Hanalei bay is 10mins drive away where you can find a very decent Spanish restaurant and Japanese restaurant (blue dolphin).

Told hotel it's our anniversary trip but hotel did nothing special for us...

Will not stay here again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank jn19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 28, 2013

This hotel is outstanding! This hotel is by far the best hotel we have ever stayed in for a number of different reasons. The service is outstanding and the views are some of the best in the world.

The check-in process is quick and easy. As platinum guests, we were provided an upgrade to an ocean view room for the first few nights. For the second half of the stay, we were upgraded to a junior suite. After seeing both rooms, I cannot imagine having a bad room/view in this hotel.

In the junior suite, the bathroom has an awesome view. The shower wall is glass and you can see the water and the mountains from the shower. The shower glass has a privacy switch that allows you to close the window for privacy.

The pool is fantastic. There are plenty of pool chairs and you have the option of sitting by the pool or on the beach. There are plenty of umbrellas so you don’t have to worry about finding the few chairs in the shade. The pool is heated. The water is very comfortable and is kept at a perfect temperature. The hot tub is very hot!

The pool service is great. The staff is very friendly and knowledgeable. I recommend talking with them about your activity interests and restaurant recommendations. Kaipo, Noah, Gina, Michelle and Rachel are some of the best staff at the pool.

Finally, the views are just amazing. You can watch the sunset from your pool or beach chair. There are beautiful flowers everywhere and the hotel property is very well maintained.

The valet is quick, easy and also very friendly. Edie, who works the valet, is one of the nicest staff members at the hotel. The valet provides directions, towel service and bottled water service.

The food and drinks at the pool are very good but really expensive. The breakfast buffet at the terrace is good, but also very expensive. Mililani is one of the friendly hostesses at the restaurant. If you are looking for some off property restaurants close to the hotel, I would recommend the Dolphin or Bouchons for sushi.

Thank you to all of the wonderful St. Regis staff for providing an incredible experience. We will be back soon.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cruefan30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 27, 2013

Our St. Regis Princeville Resort experience was quite pleasant. As recent newlyweds, my wife and I were wowed by the attentive and friendly service from all staff. Upon arrival, the guest services staff greeted us with beaded necklaces. The arrival process was seamless as we never handled our luggage. The Front Office Staff- Sean and Chantel (trainee) registered us and repeatedly thanked us for booking through American Express Platinum. They even enrolled us into the Spg loyalty program. Although we were not offered a room upgrade, we were overall satisfied with our room accommodation. The Front office staff graciously welcomed us with a personalized note and a champagne amenity.

Our seven night stay was thoroughly enjoyable as the concierge staff (Ryan Watkins, Scott Bacon, and David) assisted us in booking ziplining and snorkeling activities. We dined at all food and beverage outlets and felt that the food was good, but not great. Dining at Kaua'i Grill is highly recommended. I ordered the Parmesan-crusted Chicken with duck fat fried confit and my wife ordered the Onaga and were quite pleased with the preparation and flavor. Our server Dusty was professional and polite.

The pool attendants stood out as going above and beyond in delivering service. Although it may seem over-the-top to escort each guest to their preferred chaise lounge, there is a real purpose. Special thanks to Rommel, Rocky, Roddy, Scott, and Kaipo for their service.

I highly recommend staying at St. Regis Princeville particularly if you book through American Express Platinum. The benefits included breakfast buffet for two daily at Makana Terrace, a $100 resort credit, and a complimentary 4pm late checkout. My wife and I took advantage of these perks. Be sure to ask for a room upgrade and ask for a room above the fourth floor. Also take into consideration the lunchtime dining options on property are limited to poolside dining at Nalu Kai Grill.

Room Tip: Ask for a room above the fourth floor overlooking the beach.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank agoblue2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level 5 Contributor
83 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 27, 2013

My wife & I plus another couple chose this resort recently for a 1 week stay in Kauai, Hawaii. Although quite expensive, we found the rooms, food, location & activities quite to our liking. While not in the middle of the hustle & bustle,this property is in a great area for plenty of outdoor activities including Kayaking, swimming, hiking ,surfing,golf, sight seeing, etc. The views of the ocean & mountains were expansive and the property atmosphere was conducive to a great trip. 1st class all the way!!!

Room Tip: Ocean views are super!
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wfn10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this review, September 30, 2013
Aloha WFN10,

Thank you for taking the time to share your feedback about your stay at our Resort. The captivating view holds your mind at repose and allow you to enjoy every moment that the quaint North Shore has to offer. We are pleased to hear you enjoyed your stay and it would be our sincere pleasure to welcome you back for many years to come.

With warmest aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Regis Princeville Resort

Property: St. Regis Princeville Resort
Address: 5520 Kahaku Road, Princeville, Kauai, HI 96722-5214
Phone Number:
Location: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Princeville
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — St. Regis Princeville Resort 5*
Number of rooms: 251
Official Description (provided by the hotel):
Situated on one of the most beautiful sites in the world, The St. Regis Princeville Resort is Hawaii’s address for life’s special moments. Elegantly appointed, the resort offers 251 spacious guest rooms including the exclusive Crown Suite Collection. Overlooking beautiful Hanalei Bay, the St. Regis Princeville provides bespoke service amid magnificent natural surroundings. Experience the pursuit of sport, culture and fine dining. For connoisseurs who desire the finest expressions in luxury. ... more   less 
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Also Known As:
St. Regis Princeville Hotel Princeville
St. Regis Princeville Resort Kauai

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