You pay for the view! You THINK you're paying for the view in a 5 star resort with 5 star service, but you're paying for the view, in a 5 star resort.....with 3 star service. The employment pool the St. Regis has to choose from on Kauai is not what they could draw from in New York or Paris and the service level reflects this lack of quality. My reservation specified, on paper and in the email they sent me, that I had reserved a KING bed with a pull-out couch/sofa bed. I explained to the concierge when I made the reservation how important a king bed is to me. Upon arrival I was told I had a room with two queen beds because, "all the king beds have been given away." REALLY???? I specifically asked if the concierge if this could happen and he guaranteed me it would not because if you reserve a king bed you get a king bed. Well I DID NOT!!! even though I had it in writing. I pay for quality, but their prices are simply gougingly high (two appetizers, a hamburger, a soda and two cocktails by the pool was $101. There menu states their wine serving size as 5 oz (anyplace else it's 6 - 8oz) and it's $15 for that 5oz of wine! You QUICKLY learn to eat off property and to buy your wine off property and bring it in (and sneak it down to the pool area.
- Official Description (provided by the hotel):
- Situated on one of the most beautiful sites in the world, The St. Regis Princeville Resort is Hawaii’s address for life’s special moments. Elegantly appointed, the resort offers 251 spacious guest rooms including the exclusive Crown Suite Collection. Overlooking beautiful Hanalei Bay, the St. Regis Princeville provides bespoke service amid magnificent natural surroundings. Experience the pursuit of sport, culture and fine dining. For connoisseurs who desire the finest expressions in luxury. ... more less
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- Also Known As:
- St. Regis Princeville Hotel Princeville
- St. Regis Princeville Resort Kauai