Well i have to say, upon arrival i was seriously impressed, we had to wait awhile for our room so we sat on the terrace and took many pictures of the breath taking view. I've never seen anything like that in view of a hotel. After waiting and waiting we decided to go the pool area cafe and have a bite to eat, thought the view from the pool was also astonishing, the cafe itself felt like i was sitting at a dennys, my first words were wow, they need some better design for these tables and chairs, then the order, most things they were out of so it came down to splitting a flatbread and a salad, both ok, but simple, that with two cokes came to $80! oh well, i said, dont eat at the pool anymore, which we would have to worry about anyway because it proceeded to rain and storm for all 4 days we were there, the last day it was drizzling so we tried to sit out by the pool just for the view. the chairs are the worst lounge chairs from any hotel i stayed at, not even any padding, the staff nice enough, laid down about 7 towels to make us comfortable. we ordered smoothies, dont order smoothies here, i we returned them because they were ice with flavored syrup with whip cream on them, no fruit, no yogurt.
so anyway, let's just get to the rooms, thanks to trip advisor i learned that none of the rooms had balconies except for the ocean terrace rooms and when i got there it was true, i cant believe there is a hotel in hawaii on the ocean with 90 percent of there rooms with no balcony, luckily i booked the right room. so we had a terrace, it was great to be able to walk out on, our view was again astonishing and this is what id return to this hotel for, but and this is a huge but, the interior of the rooms are really run down, poorly designed, smelly and dirty. to start, the furniture seemed like it needed a serious upgrade, not modern at all, in fact i felt like i was in a best western the whole time, the wiring for the all the lights were bunched up next to the night stand in a big ugly industrial power strip, the coffee machine was the worst, it was an old leaky unit that you would see in a best western, get a nespresso people! all the other hotels we stayed in along the way has nespresso units and i liked them so much i bought one, the one at the st regis was terrible. other things, the shower sometimes would not get warm, though the sink would at the same time, but the shower sometimes stayed cold, they had to send up engineers to fix the tv, the dvd player and the AC unit. there were no waters in the room when we arrived like other hotels, so we went out and bought a bunch of water, only to return to tiny complimentary bottles by our bedside, those should be in your rooms when you check in! also, it was our honeymoon and we knew we were supposed to be getting an special gift amenity that the travel agent set up, every hotel had it nicely arranged in our room when we arrived, champagne, snacks, etc. at the st regis, nothing, we actually embarrassingly enough had to call and ask for our gift!
the spa was really nice, the massage was great, though it averages $200 with gratuity and they let you use the amenities the day you book, other days it $25 to get in, just to sauna and steam room, i think paying $1000 a night for this place should entitle you to use the sauna and steam room each day, it really should. parking is 30 dollars a day, and you have tip a few dollars each time you go in our out, it adds up! but you need a car, especially to go eat off property to avoid the 40-50 dollar entries that consume the menu at the hotel restaurants. also, one last thing, it was the first hotel that we had the breakfast package that you couldnt have it IN the room, you had to go down to a buffet and wait in line, but once down there the buffet was quite good, nice omelet bar.
finally, i would prefer not to stay there again, maybe just visit the property for dinner or do 1-2 nights there just for the view, not for extended stays. i would give this hotel 2 1/2 stars if i could, its btwn poor and average in my opinion. most of all the rooms need a serious upgrade, by far the worst rooms we stayed in during our trip of the islands.
- Official Description (provided by the hotel):
- Situated on one of the most beautiful sites in the world, The St. Regis Princeville Resort is Hawaii’s address for life’s special moments. Elegantly appointed, the resort offers 251 spacious guest rooms including the exclusive Crown Suite Collection. Overlooking beautiful Hanalei Bay, the St. Regis Princeville provides bespoke service amid magnificent natural surroundings. Experience the pursuit of sport, culture and fine dining. For connoisseurs who desire the finest expressions in luxury. ... more less
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- Also Known As:
- St. Regis Princeville Hotel Princeville
- St. Regis Princeville Resort Kauai