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“Amazing hotel and view, lackluster pool and beach”

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St. Regis Princeville Resort
Ranked #2 of 4 Hotels in Princeville
Certificate of Excellence
Reviewed November 13, 2012

We had a suite here and it was amazing. We had a small balcony that went out onto some grass that had a breathtaking view. I had the same view from the large bathtub which was so relaxing! We also had a personal butler and the service was outstanding! We loved everything about this resort except for the pool and the beach. For such an amazing hotel you would think that there would be an amazing pool or beach, however, that is not the case. In the 4 days we were there, we only went in the pool once to cool off. The beach was also small as it's right on a reef, however, the snokeling is great. There are so many amazing beaches in the area we just went to a different one each day. It would have been nice to have a great beach close by without driving.

  • Stayed: October 2012, traveled as a couple
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3  Thank dallas_sky10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded November 27, 2012

Aloha Dallas_Sky10,

Thank you for taking the time to share your feedback about your most recent stay at our resort. While we are disappointed that your stay was anything less than exceptional, we appreciate your kind comments regarding your Suite and the wonderful service you received from the Butler Staff. We hope that you will allow us another opportunity to welcome you back in the near future.

With warmest aloha,

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1,950 - 1,956 of 2,919 reviews

Reviewed November 13, 2012

My husband and I recently had the pleasure of staying at this property. I booked this trip to celebrate my husband's 50th birthday. The property is amazing but the staff are what truly make the stay so incredible. Our arrival was flawless and made us feel very special. Both check in by the Front Desk and Bellman was hospitable and informative. The team showed their passion and really engaged us.

Unfortunately, we had to cut our trip short as my mother in law was hospitalized. We really need to commend the team. While it was a difficult and emotional time for us, everyone at the hotel really went above and beyond to assist us. Uyalani (sorry if I misspelled) at the front desk was so compassionate and helped take the worries away. Her assistance was greatly appreciated. Victoria from the concierge helped to cancel our activity bookings without hesitation and again put us at ease.

A big heartfelt thank you to the St Regis team for a brief but memorable stay. We really appreciate all that the team did to assist us with our early departure. We look forward to coming back to enjoy a vacation at the St. Regis.

  • Stayed: October 2012, traveled as a couple
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Thank tlefkovi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded November 27, 2012

Aloha tlefkovi,

Thank you for taking the time to share feedback about your most recent stay at the St. Regis Princeville Resort. On behalf of the entire St. Regis staff we would like to wish your Husband a Happy 50th Birthday and we also send our condolences regarding your mother in law. We hope that everything is well and it would be our pleasure to welcoming you back soon to experience all aspects of the St. Regis Princeville. Our staff has a commitment to each and every guest to create a discreet experience of bespoke service. We look forward to welcoming you back soon.

With warmest Aloha,

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Reviewed November 12, 2012

We stayed at the St. Regis for our first trip to Kauai and wonder why one would choose any other high-end accommodations on the island. We had a five-star experience: the food and cocktails were wonderful, the view was amazing, the room was very clean and comfortable, and the staff was amazingly helpful. They greeted us by name and accommodated our every wish from bag-carrying to great recommendations on off-property dining, helicopter tours, traffic advice and hiking trails. We did not need the concierge because the staff was very accurate with their directions and recommendations. As posted by another traveler, the fitness center is disappointing, but with so many hiking trails, walking paths and other activities nearby (golf, kayaking, stand-up paddling), who wants to spend their time in a fitness center?! We look forward to returning to Kauai and the St. Regis as soon as we can!

Room Tip: Higher floors have the best views.
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  • Stayed: November 2012, traveled as a couple
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Thank Virginia2Go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded November 27, 2012

Aloha Virginia2go,

Thank you for taking the time to write a review about your most recent stay. We are pleased to hear you enjoyed your first trip to the "Garden Island" of Kaua'i. Our exquisite atmosphere and uncompromising service makes us truly a unique destination and it would be our pleasure to welcome you back for many years to come.

With warmest Aloha,

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Reviewed November 12, 2012

Great rooms, unparalled view, and wonderful staff make for a memorable vacation. Duane at valet was most helpful each morning on our way out for golfing, hiking or snorkeling. However the food is awful. My first morning I was served cold waffles twice. My first dinner at the bar (wanted an informal dinner after flying 10 hours) was a $24 hamburger that was not as good as bad fast food. It is amazing that the staff is aware of this problem and therefore we ate in Hanilee every night. This was not always convenient as some nights we would have enjoyed dining at the hotel. We actually noticed many guests bringing food in their rooms for dinner. But for the food the stay was fantastic.

Room Tip: A view of the bay and mountains at sunset cannot be matched.
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  • Stayed: October 2012, traveled as a couple
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1  Thank Craig S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded November 19, 2012

Aloha CraigS,

Thank you for taking the time to share feedback about your most recent stay at our Resort. We are disappointed that your stay was anything less than exceptional. Bringing these details to your attention allows us to improve and I have shared your comments with our Executive Chef and Food and Beverage Management. We hope you will allow us another opportunity to demonstrate our signature hospitality, for which the St. Regis brand is known,

With warmest aloha,

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Reviewed November 11, 2012

Nicely upgraded since we were here on our honeymoon 15 years ago. Starwood has definitely taken this property to the next level.

The location and views are about as good as it gets, the pool and breakfast are amazing. The walking path around the golf course to the village is a great way to start the day and there is plenty to do on the island.

Unless you really need a car, I would advise using the shuttles or a taxi service as there is a $30 overnight parking fee

If you decide to play the Prince Course, bring lots and lots of golf balls, lol

Stayed: November 2012, traveled as a couple
Thank tradrtrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded November 16, 2012

Aloha Tradtrav,

Thank you for taking the time to share your experience about your recent stay at the St. Regis Princeville Resort. We are pleased to have you return to our Starwood property and a lot has changed in 15 years. Our exquisite atmosphere and uncompromising service makes us a truly unique destination and we appreciate your acknowledgment. It would be our pleasure to welcome you back for many years to come.

With warmest aloha,

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Reviewed November 10, 2012

This was our first trip to Princeville sine the hotel's remodel and rebranding. The service and staff were delightful. The valet staff at the door was particularly exceptional, with recommendations for e erything from yoga to beaches to restaurants. With these people in the first line of contact, they don't need the concierge.

As a traveler, though, it is hard to deal with the constant need for tipping. I would prefer that a reort like this give guests an envelop to type everyone when they leave.

Room Tip: Fourth floor reduces elevator time.
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  • Stayed: November 2012, traveled with family
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1  Thank phaniefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded November 16, 2012

Aloha Phaniefield,

Thank you for taking the time to share your feedback about your most recent stay at our Resort. Our staff is skilled at recognizing and anticipating the needs of our guest and we are pleased to hear the Valet Staff was able to assist you in more ways then one. Hearing comments from guest such as you is one of the many reasons our staff members are so proud to be a part of The St Regis Brand. I have also shared your feedback with our Management team regarding tipping so that we may improve our Resort. It would be our pleasure to welcome you back to our Resort for many years to come.

With warmest aloha,

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Reviewed November 8, 2012

A great hotel. Beautiful location and accommodations. Secluded, serene and luxurious. Ideal for couples...so romantic. Never feels crowded. Always feel special. Mostly occupied by couples...seldom see families or children. Service is fantastic! The only negative would be the fitness center which is small and poorly equipped...doesn't match up to what you would expect of a property in this category.

  • Stayed: November 2012, traveled as a couple
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Thank J3GP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Public Relations Manager at St. Regis Princeville Resort, responded to this reviewResponded November 16, 2012

Aloha Atlantabluemoon,

Thank you for taking the to write a review and for choosing the St. Regis Princeville Resort for your Hawaiian getaway. Breakfast in considered the most important meal of the day. Our world class culinary team enjoys creating delectable meals that delight every palate. We truly appreciate your feedback and endorsement of our Resort. Hearing feedback from guest such as you is one of the many reasons our staff members are so proud to be a part of the St. Regis. We look forward to welcoming you back to Hawaii's quintessential address.

With warmest aloha,

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Additional Information about St. Regis Princeville Resort

Address: 5520 Kahaku Road, Princeville, Kauai, HI 96722-5214
Phone Number:
Location: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Princeville
Price Range: $589 - $1,116 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — St. Regis Princeville Resort 5*
Number of rooms: 251
Official Description (provided by the hotel):
Situated on one of the most beautiful sites in the world, The St. Regis Princeville Resort is Hawaii’s address for life’s special moments. Elegantly appointed, the resort offers 251 spacious guest rooms including the exclusive Crown Suite Collection. Overlooking beautiful Hanalei Bay, the St. Regis Princeville provides bespoke service amid magnificent natural surroundings. Experience the pursuit of sport, culture and fine dining. For connoisseurs who desire the finest expressions in luxury. ... more   less 
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Also Known As:
St. Regis Princeville Hotel Princeville
St. Regis Princeville Resort Kauai

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