We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Mindblowing view. Aging facility. Impersonal staff.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
St. Regis Princeville Resort
Ranked #2 of 4 Hotels in Princeville
Certificate of Excellence
Seattle, WA
Level 3 Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Mindblowing view. Aging facility. Impersonal staff.”
Reviewed September 12, 2012

I stayed in the 200-block of the St. Regis resort. The front desk gave us a great upgrade from a mountainview room to an ocean view room. That was much appreciated. With this, we got a chance go enjoy a view of a lifetime. The view at this resort can simply not be missed. Hanalei Bay and the cliffs are just fantastic.

The valet and check in process were very professional. The renovated lobby is stunning on all counts as it truly highlights the view. From there, things get a little less personal. I had a sale price, which made the hotel a good deal. I felt great about the value I had received. If I had paid north of $300, I would have been disappointed. The St. Regis Princeville misses the marks when compared to other luxury brands like the Four Seasons and Princeville - thought the price points are quite similar. The rooms are well appointed, but he bathrooms are straight out of the 1980s - green marble everywhere and stand-up tub (no separate shower). Unlike most luxury brands, staff members don't greet you in the halls. They mainly look down and walk past you.

I found the resort and pool rights to be very confusing. I am writing this so that there are no surprises for future guests. Westin Villas (hotel and timeshare) have rights at the St. Regis beach. So, in the morning when everyone clamors for a spot at the beach, there are always confusing situations between staff members, St. Regis guests and Westin property guests. The conversations between the three parties make for an uncomfortable and somewhat cramped trip to the beach. The Westin does drop-offs and pick-ups at regular times throughout the entire day. So, it may actually just be cheaper for you to stay at the Westin and ship your family over the St. Regis for the day. Why not? Someone else is paying the higher room rate for your right to enjoy the beach.

While the beach staff was quite nice, the beach bar itself was pretty gross. Limescale and unclean glasses were strewn everywhere as the beach bar bartenders talked and complained amongst themselves while guests waited. If you don't like the job and/or your customers, please move along to another job on the island. The guests can hear you, and it's costing the resort money and its reputation. Improving the beach experience would go a long way toward establishing themselves as a luxury-class resort.

Avoid the breakfast buffet. It's quite expensive for the food quality. The omelet station makes great over easy eggs - the omelets are really thin an overcooked. Plus, the attendant barely looks at you in the eyes when you order. Again, you're paying for the view not the food. That's a major theme here.

Stay for the view...or just stay at the Westin and enjoy it for cheaper by using the complimentary shuttle. Onsite resort parking is $13/day at the Westin and $30/day at the St. Regis.

Room Tip: Same amenities available to Westin guests.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank pachelad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, - at St. Regis Princeville Resort, responded to this review, September 13, 2012
Aloha Pachelad,

Mahalo for taking the time to write a review about your recent stay. While we are disappointed that your stay was anything less than exceptional, we appreciate your kind comments about the fantastic views and stunning lobby. Clearly from the details you provided, we fell below your standards regarding the design of the bathrooms and we apologize that staff was not more attentive. We deeply apologize that the beach bar facility and staff was not up to St. Regis standard and we will be sharing your feedback the Management team regarding all of the topics you mentioned in your review. On behalf of the St. Regis, we hope that you will allow us another opportunity to demonstrate our signature hospitality for which the St. Regis brand is known.

With Warmest Aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,755 reviews from our community

Traveler rating
    1,785
    523
    266
    110
    71
See reviews for
630
1,664
39
108
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (813)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Houston, TX
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 11, 2012

We stayed @ this resort in August 2012. This resort has terrible service and needs a complete overhaul. St. Regis is a second choice for us behind Ritz Carlton. This property reminded us on why they are a "last resort" for us. When you walk past the front desk managers and employees do not speak, they do not recall guest names, the food in their on property restaurants suck. Especially, the overpriced brunch that was a huge dissappointment. We don't mind paying for great food and service @ premium prices, but this resort is below the bar for the price they charge. Also, this resort only offers a few inflated priced rooms with balconies and patios. Who would want to stay in a beautiful place like Hawaii and not be able to snooze on a patio while listening to crashing waves? They went through a renovation, but they need to close again and do it right. Furthermore, they need to bring in ALL new staff as they were well below. The gym sucked too, so if you workout this property would not be recommended. If I could I would only give them a point of a star.

Room Tip: Don't stay here!!! They only have about 10 rooms with balconies and poor service. Not a good va...
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Proverb G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, - at St. Regis Princeville Resort, responded to this review, September 17, 2012
Dear Proverb G,

Thank you for taking the time to post a review about your recent stay at The St. Regis Princeville Resort. We are disappointed that your stay was anything less than exceptional. We apologize that our staff was not more attentive and that you did not enjoy your dining services at our restaurants. Your feedback will be shared with our leaders and staff to remind them of our continued efforts to provide the highest level of service to our guest. . We would be happy to discuss your visit with you personally by contacting our Director of Operations, Mr. Noel D’Couto at noel.dcouto@stregis.com and we hope that you will allow us another opportunity to demonstrate our signature hospitality and level of service for which the St. Regis brand is known.

Warmest Aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san francisco
Level 5 Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 11, 2012

And is perfect for what it is. It's a very expensive, very beautiful resort! I don't think I have been in such a beautiful lobby in my life. The people are all very nice, and try to be very helpful. The food is fine, but very expensive. The best deal from my point of view was the Kaua‘i Grill, the food there is exceptional, and the prices are not a lot more than rest of the St. Regis restaurants and cafe prices. But the St. Regis is one of those places that if you have to ask how much it costs, you can't afford it.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mskih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, - at St. Regis Princeville Resort, responded to this review, September 12, 2012
Aloha Mskih,

Mahalo for taking the time to write a review about your recent stay. Having a captivating view of Hanalei Bay is Mother Nature at her finest. Our staff has a commitment to each and every guest to create a discreet experience and thank you for your kind words regarding our lobby. We look forward to welcoming you back to The St. Regis Princeville Resort.

With Warmest Aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level 6 Contributor
126 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed September 10, 2012

If you're looking for a hotel that oozes luxury, the St. Regis Princeville is most certainly the choice for you! The views from the rooms are absolutely unparralled to anywhere I've visited before-lush, green moutains, deep, blue ocean, and orange, firey sunsets took my breath away every single day we were there. Every morning we would open our windows and listen to the soothing sound of waves gently lapping against the shore and we couldn't imagine a better place in the world.

The rooms are just a slight bit outdated with their furnishings but beautiful nonetheless. Marble lined bathrooms, flatscreen televisions, and beds that you will never, ever want to get out of. The resort is large with multiple restaurants and bars, a spa, gym, coffee shop, beach, gift shops, a children's room (lots of kids here), and a large, beautiful pool area...if you wanted, you could actually spend your entire time on Kauai here and you would have everything you needed right at your fingertips.

Which brings me to the staff. Big or small they go above and beyond any request to give you a great customer service experience. The valets are so welcoming and incredibly efficient (read: fast!) at getting you your vehicle or securing a taxi. We had an amazing week on Kauai and much of that was due to the beauty of the location and service we received at the St. Regis.

Room Tip: Choose an Ocean View!
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChiGalLauren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, Mia- Public Relations at St. Regis Princeville Resort, responded to this review, September 12, 2012
Aloha ChiGalLauren,

Mahalo for taking the time to write such a wonderful review about your recent stay. I would like to personally thank you for sharing your feedback and we enjoyed reading your blogs and twitter posts as well. You had such amazing pictures and were able to captivate our location perfectly. Our staff truly takes pride in providing service that is beyond expectation and I will let the Valet team know how great they are. We look forward to welcoming you and your ohana back to our resort in the future.

With Warmest Aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Kingston, RI
Level 3 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 9, 2012

I stayed with my husband at the Westin Princeville, before it was transformed into the St. Regis, and returned after it reopened. I was so impressed that the St. Regis retained many of the original staff, all still committed to make sure every guest's experience was superb--it's the Hawaiian way. I returned home two weeks ago to the East Coast of the US from a business flight from Beijing and that day my husband asked if I had the energy to fly to the St. Regis this October "just for us." After 47 years of marriage that says it all. The answer was an emphatic yes! The food, service and setting are impeccable, but the beauty of the place and the staff make it always worth the trip. Thanks as always, St. Regis staff and SPG! See you soon.

Room Tip: Let the hotel know ahead of time what your wishes are. If there is any way they can make it happen...
See more room tips
  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thinkalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, - at St. Regis Princeville Resort, responded to this review, September 10, 2012
Dear Thinkalot,

Mahalo for taking the time to write such a thoughtful review about our resort. We truly value our SPG members and we are pleased to hear that you will be returning for some “just for us” time in October. Our exquisite atmosphere and uncompromising service make us a truly unique destination and we appreciate your acknowledgement. It will be our pleasure to welcome you back as part of The St. Regis Princeville Ohana (family).

Warmest Aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schaumburg, Illinois
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 9, 2012

We had stayed at this facility 6 years previously on our honeymoon (before it became St. Regis) and had such a great time that we went back again for our anniversary trip this year. We are sorry we did so! There are periods of time where no food is available at any of their 3 full on-site restaurants and the schedules of which ones are open which days is quite confusing-even to the staff members who would always have to look it up! We were there for our anniversary trip and received a bottle of sparkling wine and glasses in our room the first night we arrived so we thought things were off to a great start. We had dinner and hung out on the resort and went back to our room at the end of our evening to find they did the turn down service for 1 person-is this a bit strange? Another night we were forgotten about all together for turn-down service. The service at the poolside was lack-luster and took forever. Our special dinner at their nice restaurant for our anniversary was also very disappointing in terms of service-the food was great but we did the tasting dinner which had wine parings which were not brought out at the same time for most of the courses. The night was then topped off with the manager calling us by the wrong last name!
The facility is beautiful and the pool is fantastic. Everything is overpriced but that comes with the territory at resorts quite often. We expected the price would also reflect the service and commitment of the resort to our enjoyment of the experience. The only option for parking is valet which we were also not expecting (and our car was completely disgusting after the first night-not sure where they parked the car but it was gross and they were fairly dismissive of our concern about it).
We will not be going to this resort again based on this poor experience.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hayes2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, - at St. Regis Princeville Resort, responded to this review, September 12, 2012
Dear Hayes2012,

Thank you for taking the time to share feedback about your recent stay. We regret to learn of the challenges you experienced during your stay and we take all feedback seriously. We also deeply apologize that your dining experience on your anniversary night was disappointing. Bringing these details to our attention allows us to improve and we have shared your review with our leaders and staff. We do appreciate your positive comments that the facility is beautiful and the pool is fantastic. We hope that you will allow us another opportunity to demonstrate our signature hospitality, for which the St. Regis brand is known.

Warmest Aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 8, 2012

Incredible setting from the moment that you enter the lobby with a view of Hanalei Bay from up on the cliff where the hotel is located. When out on the balcony it is very serene and quiet--lust green volcanic mountains coming on to the water. No other developments in sight: a true paradise.

Its a St Regis renovation of an older hotel, so the rooms are somewhat smaller than one might expect--a veneer of wood and marble on what is essentially a classic motel room. Somewhat bulky shower/tub due to the fact above. Those accustomed to step-in showers will be disappointed.

The beach is indeed a bit of a journey away but given the setting on the cliff and what is essentially a private beach experience, not at all inconvenient. Its not as if the elevators were busy or crowded.

Access to the Makai golf and tennis facilities were a big plus, as were lessons with the tennis pro Clarence Bush. Staff were all very attentive and helpful.


Two gripes, one major and one minor:

Perhaps it was the time of year, or the travel agents specifically book babymoon vacations, but there were an inordinate amount of infants surrounding us at ever turn. Both times we ate at the Terrace Grill, there were large tables put together with small infants who were not behaving. Now imagine sitting down as a couple to enjoy a sunset and share a bottle of wine while enjoying the aforementioned view and yet you are surrounded by yelping infants and parents unable to control them. We also saw a mother changing diapers on the leather couches of the bar lounge in the early evening while the nice jazz band was playing.

Given the prices people are paying for the ambiance, others may have been as disturbed as we were. We gave up doing meals at the hotel for the rest of the week, and regularly went through the hassle of getting our car and driving into Hanalei town.

It goes without saying that the pool areas were not segregated by age. But that was not at all burdensome, as there are more than enough places to get away as a couple outdoors. But there should be some thought in the restaurants to put small infants in a specific area.

For most people that drive themselves to the hotel, note that there is mandatory valet parking which I believe costs $30+ per day even if you are not using the car. There should probably be a longer term parking option for those customers that don't intend to take their car out.

All in all, I thought it was a nice experience in a fantastic location but given the high expectations of the St Regis brand (matched by the attentive staff, the lobby and room finishes) we expected more thought put into some fairly basic considerations (such as insuring that each guest does not negatively impact each others).

Happy Travels.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank S K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Regis Prince... M, - at St. Regis Princeville Resort, responded to this review, September 12, 2012
Dear SK,

Aloha and thank you for taking the time to post your review. We are disappointed that your stay was anything less than exceptional. We appreciate your kind comments about the incredible setting and access to Makai Golf and Tennis. Clearly from the details you have provided, we fell below your standards regarding accommodations and considerations. Your feedback will be shared with our Senior Management Team. We hope you will allow us another opportunity to demonstrate our signature hospitality, for which the St. Regis brand is known.

Warmest Aloha,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Princeville
Kauai Beach Resort
#4 of 11 in Lihue
2,306 reviews
Show Prices
Show Prices
Show Prices
Koloa
Marriott's Waiohai Beach Club
Koloa
Grand Hyatt Kauai Resort & Spa
Koloa
Koa Kea Hotel & Resort
Show Prices
Show Prices
Show Prices

Been to St. Regis Princeville Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about St. Regis Princeville Resort

Property: St. Regis Princeville Resort
Address: 5520 Kahaku Road, Princeville, Kauai, HI 96722-5214
Phone Number:
Location: United States > Hawaii > Kauai > Princeville
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Princeville
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — St. Regis Princeville Resort 5*
Number of rooms: 251
Official Description (provided by the hotel):
Situated on one of the most beautiful sites in the world, The St. Regis Princeville Resort is Hawaii’s address for life’s special moments. Elegantly appointed, the resort offers 251 spacious guest rooms including the exclusive Crown Suite Collection. Overlooking beautiful Hanalei Bay, the St. Regis Princeville provides bespoke service amid magnificent natural surroundings. Experience the pursuit of sport, culture and fine dining. For connoisseurs who desire the finest expressions in luxury. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Hotels.com, Priceline, Expedia, Cancelon, Hotwire, Cheap Tickets, Agoda, HotelsforEveryone, TripOnline SA and HotelQuickly so you can book your St. Regis Princeville Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
St. Regis Princeville Hotel Princeville
St. Regis Princeville Resort Kauai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing