I stayed in the 200-block of the St. Regis resort. The front desk gave us a great upgrade from a mountainview room to an ocean view room. That was much appreciated. With this, we got a chance go enjoy a view of a lifetime. The view at this resort can simply not be missed. Hanalei Bay and the cliffs are just fantastic.
The valet and check in process were very professional. The renovated lobby is stunning on all counts as it truly highlights the view. From there, things get a little less personal. I had a sale price, which made the hotel a good deal. I felt great about the value I had received. If I had paid north of $300, I would have been disappointed. The St. Regis Princeville misses the marks when compared to other luxury brands like the Four Seasons and Princeville - thought the price points are quite similar. The rooms are well appointed, but he bathrooms are straight out of the 1980s - green marble everywhere and stand-up tub (no separate shower). Unlike most luxury brands, staff members don't greet you in the halls. They mainly look down and walk past you.
I found the resort and pool rights to be very confusing. I am writing this so that there are no surprises for future guests. Westin Villas (hotel and timeshare) have rights at the St. Regis beach. So, in the morning when everyone clamors for a spot at the beach, there are always confusing situations between staff members, St. Regis guests and Westin property guests. The conversations between the three parties make for an uncomfortable and somewhat cramped trip to the beach. The Westin does drop-offs and pick-ups at regular times throughout the entire day. So, it may actually just be cheaper for you to stay at the Westin and ship your family over the St. Regis for the day. Why not? Someone else is paying the higher room rate for your right to enjoy the beach.
While the beach staff was quite nice, the beach bar itself was pretty gross. Limescale and unclean glasses were strewn everywhere as the beach bar bartenders talked and complained amongst themselves while guests waited. If you don't like the job and/or your customers, please move along to another job on the island. The guests can hear you, and it's costing the resort money and its reputation. Improving the beach experience would go a long way toward establishing themselves as a luxury-class resort.
Avoid the breakfast buffet. It's quite expensive for the food quality. The omelet station makes great over easy eggs - the omelets are really thin an overcooked. Plus, the attendant barely looks at you in the eyes when you order. Again, you're paying for the view not the food. That's a major theme here.
Stay for the view...or just stay at the Westin and enjoy it for cheaper by using the complimentary shuttle. Onsite resort parking is $13/day at the Westin and $30/day at the St. Regis.
- Official Description (provided by the hotel):
- Situated on one of the most beautiful sites in the world, The St. Regis Princeville Resort is Hawaii’s address for life’s special moments. Elegantly appointed, the resort offers 251 spacious guest rooms including the exclusive Crown Suite Collection. Overlooking beautiful Hanalei Bay, the St. Regis Princeville provides bespoke service amid magnificent natural surroundings. Experience the pursuit of sport, culture and fine dining. For connoisseurs who desire the finest expressions in luxury. ... more less
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- Also Known As:
- St. Regis Princeville Hotel Princeville
- St. Regis Princeville Resort Kauai