My husband and two young children (ages 3 yrs and 17 mos) just returned from our family vacation. I left Kauai in love with the island but very disappointed with the St. Regis Resort. The location and views of the resort is pure is magnificent. However, the St. Regis does not do it justice and takes advantage of their very special location. I was anticipating a 5 star experience instead it was just average.
To begin with there was no acknowledgement upon arrival of our 10th year anniversary. The rooms are seriously outdated. The carpet was torn and dirty. The closet is badly painted. There is a huge and ugly air conditioning system in the room. The bathroom décor is very dark and felt claustrophobic.
The service around the children’s pool was spotty. Staff appeared not to be happy to work there and room service was really slow. The guest to staff ration appeared not to be at a 5 star standard.
Finally, accommodations for kids are very limited. Visited the young voyagers club on three occasions and no one was there. The 4h floor play room was very poorly stocked.
There were some selected employees that were very helpful and pleasant. Unfortunately, we could not see pass all the other shortcomings.
My husband expressed our discounted to a supervisor on the night before our departure, and his answer was,” that is what happens when you book through a third party” (Delta Vacations). Not even an apology. I am also a loyal SPG member, but that did not seem to matter to them.
- Official Description (provided by the hotel):
- Situated on one of the most beautiful sites in the world, The St. Regis Princeville Resort is Hawaii’s address for life’s special moments. Elegantly appointed, the resort offers 251 spacious guest rooms including the exclusive Crown Suite Collection. Overlooking beautiful Hanalei Bay, the St. Regis Princeville provides bespoke service amid magnificent natural surroundings. Experience the pursuit of sport, culture and fine dining. For connoisseurs who desire the finest expressions in luxury. ... more less
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- Also Known As:
- St. Regis Princeville Hotel Princeville
- St. Regis Princeville Resort Kauai