We have been coming here since 1998 and love the views from the oceanfront units. The resort management gets worse and worse, now with the $65 milllion dollar ripoff construction project that they have charged to poor owners (don't think of buying here!). We were in a non-renovated unit, rusty old windows and doors. We were lucky to get a top floor unit (we reserved a year in advance) so didn't have to deal with noise from above.
The service at this resort is awful, snotty flippant front desk personnel and faux concierges who primarily want to sign you up for the timeshare presentations. Don't even consider doing the timeshare presentations, these sales people are the ultimate sharks, stay away! Check-in is at 4 so we we tried to check-in and they said nope it's not ready, try back at 5?? No sorry, nothing. When I came back I got a smirk and a "just have a seat, we'll call you". Ugh, they certainly don't let you check out any later than their 10am check-out so they need to get the units ready for check-in. I suggest they at least have a free mai-tai reception during check-in so if they are running late, which they often do, they could at least provide some refreshments. Meanwhile they have these cards and posters touting the slogan of Stephen Cloobeck, CEO of Diamond Resorts "the power of yes". I guess yes doesn't apply to "Yes, your room is ready at 4!". We had spent 2 nights next door at the Hyatt Kauai Resort so the bad service at the Point at Poipu really stood out. To add insult to injury the unit was not clean when we finally checked in, we were so tired we didn't say a word.
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- Also Known As:
- The Point At Poipu Hotel Poipu
- Embassy Vacation Resort Poipu Point
- Point Poipu Kauai
- The Point At Poipu Kauai