Stayed in Kahala room 823 from Nov. 30/13 to Dec. 14/13. Booked with Westjet Vacations. I phoned in advance to request a refurbished room, which we got. I requested a crib, which we didn't get. We arrived late in the evening and reception was closed, but there was a secure lock box where our keys were kept. Smooth check in. We booked a 1 bedroom gardenview apartment, location was great.
The apartment was renovated but NOT clean. The carpet in the bedroom and closet was GROSS. Stains all over and very very dirty. I didn't feel good about our nearly one year old crawl on it. I also noticed right away that there appeared to be mouse poop on the floor in the closet. We cleaned it up. After a couple of days we realized it wasn't mouse poop but lizard poop. There were lizards living in the closet. There was poop on the walls and they were getting in because on all of the window screens there appeared to be a quarter to half inch gap all the way around- plenty of room for lizard access. We had two cockroaches in the room at different times. It's a tropical place, what more is there to say?
Housecleaning comes daily to change towels and bedding is changed every 4th day. Floors were never swept, bathroom sinks not cleaned etc. Not sure what's going on there. Bring laundry deterg or buy it there because in two weeks we only received one box of single use Tide.
Location is great, the grounds are kept really well. Kahala has a small pool which was quiet and pleasant. We thought we would have access to all the pools around the complex but you only have access to the community pool and the pool belonging to your unit.
Staff at reception was helpful friendly, but I have to say the $15 nightly extra "amenity" charge is a joke. It's something that will make me think twice about staying there again. I don't mind paying the overall fee, but I'm someone who doesn't like to be nickel and dimed.
We had a lovely visit to Kauai and we'd stay in Poipu again, I'm just not sure I'd book with Aston at Poipu Kai. It seemed like the cleaners didn't have enough time to properly clean each room, and a lot of cleaning was overlooked.
- Official Description (provided by the hotel):
- Nestled on 70 acres of Kauai's sunny south coast, this condominium resort delights guests with ocean views, tropical gardens, private pools and tennis courts. Golf, dining and shopping are all nearby. This prime location is adjacent to Brennecke's Beach, Shipwreck Beach and the "Spouting Horn" blowhole. Renovation Notice: We apologize for any inconvenience. In an on-going effort to provide exceptional services and amenities to our guests, please be informed that Poipu Kai will renovate one of its 8 pools – the Poipu Sands beginning August 14, 2017. Barring any unforeseen circumstances, the project is expected to be completed by October 31, 2017. Guests may continue to enjoy all the other pool facilities during the renovation project. Work will be limited to Monday through Friday from 9:00am to 5:00pm. The General Manager and her staff will do everything possible to ensure your guests’ comfort. ... more less
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- Also Known As:
- Aston At Poipu Kai Hotel Poipu
- Resortquest Poipu Kai
- Aston At Poipu Kai Kauai