I had read the reviews of the problems at the Resort Quest properties at Poipu Kai but came prepared. We rented a Garden View House at the edge of the resort beside the Poipu Sands resort. I was there with my three kids, 6 year old, 2 1/2 year old and 8 month old. After five days, my friend saw a cockroach walk across her floor around 10pm. I left a message with reception to contact me in the morning. In the morning, my 6 year old son came up the stairs and saw a live one on the stairs. I called again at 8am and they said they had notifed maintenance. I called again at 9am. At 9.30 a gentleman arrived with fly spray!!!! I called again and requested to speak to the general manager and said that this was not sufficient. Could we change properties or at least have the house sprayed today. He was extremely helpful and guaranteed the house would be sprayed that day. We left for the day. While the spraying did occur, over the next week, my kids found two dead cockroaches which I think the cleaners should have found. My problem with the properties is that the cleaning is not up to scratch. All properties should be extremely clean and this was not a pleasant experience. However, despite everything, we would come back to the area, Poipu beach, Salt Pond, Lydgate Park are all a must see with little ones. Brick Oven Pizza place serves the best pizza and your kids can play with pizza dough while waiting and massages at the Hyatt are well worth it too. We also had access to only one pool at Building 7, however the pool in Poipu Sands is much nicer and larger. And our friends had keys to both pools yet we had only the key to the smaller one which was further away. Odd so worth looking into.
- Official Description (provided by the hotel):
- Nestled on 70 acres of Kauai's sunny south coast, this condominium resort delights guests with ocean views, tropical gardens, private pools and tennis courts. Golf, dining and shopping are all nearby. This prime location is adjacent to Brennecke's Beach, Shipwreck Beach and the "Spouting Horn" blowhole. Renovation Notice: We apologize for any inconvenience. In an on-going effort to provide exceptional services and amenities to our guests, please be informed that Poipu Kai will renovate one of its 8 pools – the Poipu Sands beginning August 14, 2017. Barring any unforeseen circumstances, the project is expected to be completed by October 31, 2017. Guests may continue to enjoy all the other pool facilities during the renovation project. Work will be limited to Monday through Friday from 9:00am to 5:00pm. The General Manager and her staff will do everything possible to ensure your guests’ comfort. ... more less
- Reservation Options:
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- Also Known As:
- Aston At Poipu Kai Hotel Poipu
- Resortquest Poipu Kai
- Aston At Poipu Kai Kauai