First of all, make sure you have very good directions before heading to the Aston at Poipu Kai. There are no address numbers along Poipu Road and the Aston sign is a half a block off of the road. I see that there is some time of stone sign being constructed on Poipu Road, but can't confirm if it will make the search easier or not.
We checked in to a two-bedroom suite in the Makanui complex and were shocked and disappointed. The building was built in the late '70's and the suite was in original condition. Yes, there was a new fridge and the TV's were of this decade, but the rest of the suite including the horribly stained carpets have seen 35 years of hard wear.
The suites are individually owned and I understand that it is up to the owner to renovate, but this suite had been sadly neglected (and smelled like it). Because the office was closed at the time of check-in on a Saturday evening, I went to the office early the next morning. The line of excuses started. I was told that we had to wait until the reservations people were in on Monday. Since I was trying to make things easier by keeping things in the suitcase and holding off on purchasing groceries, this was not a great answer. On Monday, Audrey said that she couldn't do anything because "there were some owners arriving" (come on folks! ... you manage over 60 units!!!). She said that Ashley would have to look into it. Yes, you guessed it, although the buck was passed to Ashley, there was no resolve. At one point I was asked to define "gross", and was told that the housekeeping staff had reported that this suite was actually not as bad as others!!!! While I'm on the topic of passing the buck, I went through the same experience when requesting a late check-out. The decision would have to be made by someone up the food chain.
The location is great, the exteriors of the buildings have been kept up, but the compliments come to a screeching halt at this point. The suite contained dishes and utensils that undoubtedly had been passed up at a garage sale! The plastic cooking utensils could be almost tied in a knot they were so cheap and flimsy. There were a few mismatched tupperware lids and containers that were little to no help when it came to food storage. The carpet was so filthy, that walking in bare feet or in socks was disgusting. Light and fan fixtures were rusty, and even the dated bedspreads were grossly oversized for the beds. We located a couple of heavy, rusty beach chairs for our "enjoyment" in the closet. There should definitely be some sort of standard when it comes to required renovations and necessary furnishings/supplies.
Apparently, my young daughter mislaid the coconut upon which was written "Do Not Disturb", so our room service was skipped. I had taken efforts to move the coconut to a corner and ensure that the message was not readily visible, but I guess this was not proper coconut management technique. When I inquired the next day about the mid-week room service, I was told to go back to our unit to move the coconut. Since we were on our way out of the complex for the day, I appealed for their front desk staff to somehow communicate to the cleaning staff. Fortunately, they found a way for that to occur. (Really??!!) The housekeeping service did a fine job, towels and bedding is nice, but when we arrived home for the day, our unit had been left unlocked. Once all of our valuables had been accounted for, I called the front desk to report this occurance. They replied that they would speak to the cleaning folks.
Now on that topic ... nowhere in the suite were there instructions on how or where to do anything. The coconut was not explained, there was not a guide for TV channels, check-out time was nowhere to be found, phone charges were not detailed, pool times ... you get the picture.
Oh ... did I mention that I had previously read TripAdvisor reviews and took the advice to request a quiet and upgraded suite prior to our arrival??? I suppose a red flag should have been hoisted when I detected the "Whatever" tone from the person on the other end of the phone when I was making the requests.
So, in short (or in long ...) the staff was mostly uncooperative, the accommodations were gravely disappointing, location was good, but again ... keep your expectations to a bare minimum!!!
- Official Description (provided by the hotel):
- Nestled on 70 acres of Kauai's sunny south coast, this condominium resort delights guests with ocean views, tropical gardens, private pools and tennis courts. Golf, dining and shopping are all nearby. This prime location is adjacent to Brennecke's Beach, Shipwreck Beach and the "Spouting Horn" blowhole. Renovation Notice: We apologize for any inconvenience. In an on-going effort to provide exceptional services and amenities to our guests, please be informed that Poipu Kai will renovate one of its 8 pools – the Poipu Sands beginning August 14, 2017. Barring any unforeseen circumstances, the project is expected to be completed by October 31, 2017. Guests may continue to enjoy all the other pool facilities during the renovation project. Work will be limited to Monday through Friday from 9:00am to 5:00pm. The General Manager and her staff will do everything possible to ensure your guests’ comfort. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Aqua-Aston Hospitality, LLC, Hotels.com, Booking.com, Orbitz, Hotwire, HotelQuickly, Cancelon and TripOnline SA so you can book your Aston at Poipu Kai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Aston At Poipu Kai Hotel Poipu
- Resortquest Poipu Kai
- Aston At Poipu Kai Kauai