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“Clean, helpful staff but run down”

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Sheraton Kauai Resort
Ranked #6 of 7 Hotels in Poipu
berlin germany, portland usa
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Clean, helpful staff but run down”
Reviewed May 14, 2014

We enjoyed the stay. The hotel rooms were clean, the staff very helpful and friendly, the location fantastic. Please note, that the hotel is a bit old and run down. Often there were not enough beach towels available at the pool so bring your own towels with you. The room we had was very dark but everything else was already booked so we were not able to switch the rooms. Overall we had a pleasant experience.

Room Tip: the rooms in the back of the hotel are smaller and darker.
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  • Stayed November 2013, traveled as a couple
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Helpful?
2 Thank kooomedia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Lihue, Hawaii
Level Contributor
171 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed May 13, 2014

Stayed here for the weekend. This is a nice little hotel that is tucked away at the end of a road. So you don't have any major traffic nearby. We stayed on an ocean front room, and the view is breathtaking. In the evening you can go right around the corner and see a beautiful sunset. It is typical with a Sheraton hotel, it's not a 5 star hotel, but it is clean and comfortable. We also booked a pool bungalow which was absolutely perfect. Upon check in they give you a little cooler with water, juice, and Kauai Cookies. In the bungalow is chairs and wicker couches for you to relax. There is a ceiling fan, but not necessary if you keep the sides open. There is a tv, though it was not necessary since you are right by the pool and only a few steps away from the Ocean. You can order food by the poolside, and the service was top notch. Definitely worth staying here.

Stayed March 2014, traveled with family
Helpful?
1 Thank KauaiHITraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 13, 2014 via mobile

We actually moved last minute from a condo in Poipu just stay at this resort on the last day of our vacation. Wanted to be pampered and this was the place for us! They were so accommodating, Sheryl at the front desk was AMAZING! She made me feel special. Pools are fantastic, views are amazing. Suite with vaulted ceilings, and even offered a hospitality suite to shower and change before our late flight.. We LOVED this place!!

Stayed May 2014, traveled as a couple
Helpful?
Thank ATL_guy_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed May 13, 2014

The beds are great, so is the pool, the grounds, and the service. The rooms in the back of the hotel are just as fine, the ocean front ones are not the only good rooms.

About that beach, though - the waves are BIG and HARSH. The hotel describes the beach as safe for kids - no way, it is not. They should change that description before someone gets hurt. I mean, if you have cool surfer kids, then - sure. It is a surfing beach, with waves and currents, and a difficult entrance into the water, because of the crushing waves. Very beautiful, but not very friendly for regular folks who just want to get in the water and are not advanced surfers.

A note for snorkelers - there are good healthy reefs out there, but you have to be REALLY advanced to brave that and get out unscratched. Even if you are advanced, I would recommend snorkeling elsewhere, because of the ever changing currents, underwater rocks covered in sea-urchins that you don't notice till you are almost (or, not almost) landing on them, the surfers who don't look where they are going, and rapidly changing water conditions. You might enter (and, entering the water is difficult) in low wind, only to find yourself in high wind with huge waves around you a moment later. And, did I mention, getting out of the water is not any easier than getting in?.. The waves sweep you of your feet and, before you know it, you have sunk knee-deep into the sand, and the next wave is coming straight at you, and you have to choose between running, swimming, or being thrown off your feet. Most people seem to choose the latter ;

Room Tip: Any room is good, they seem to take comfort seriously.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tell-u-what-friend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Stevens, Washington
Level Contributor
46 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed May 13, 2014

Love love love Poipu Beach, it's the best place to stay in Kauai. The beach is fantastic and the weather is perfect. This property, however, cannot compete with the Grand Hyatt that is located nearby for a similar-ish price. When we were here in March 2014 the pool area was SO crowded that it was almost unbearable. We escaped the chaos of the ocean front pool for some peace and quite in the garden pool area, so at least you have that option. However the garden pool doesn't really feel like a 4 star resort, it's more along the lines of a nice condo complex. There were a couple of nice touches by the Sheraton staff, they handed out popsicles and frozen yogurt pops at the pool and that was a welcome surprise. The main problem with the pool area is that it is small for a resort of this size. People are coming down early to save pool chairs, but not returning to use them for a couple hours. That isn't right and I wish the Sheraton staff would regulate that better. Also there seems to be quite the problem with pool crashers due to it's location, and that doesn't help with the pool crowding problem.

*we were incredibly spoiled from staying at the Grand Hyatt earlier in this trip, so take this review with a grain of salt, or just go book your trip at the Grand Hyatt.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jaelyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoughton, Massachusetts
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed May 13, 2014

We stayed at the Sheraton for 4 nights as part of out honeymoon - it is located on beautiful Poipu beach and has some of the best views we have ever seen - sunsets were amazing
We used points so we were provided a room across the road in one of the back pool - still amazing.

There is a pool right on the beach with Rum Fire restaurant - amazing food - great happy hour!

Hotel is located not far ( 1 min drive - 5 min walk) from a shopping and dining center - Roy's = YUM

You can get to any part of the island in no time - we did a quarter of the island each day - perfect

Purchase the guide book - Hawaii Revealed - they make one for each island - will tell you where all the waterfalls are - Queens Bath, etc - and how to get to each

Highly recommend - we will be back

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TDBOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 12, 2014 via mobile

This hotel has a great location and two pools one being almost hidden so if you like peace and quiet definitely use the garden pool. When my boyfriend and I arrived after 15+ hours of travel we were informed that the room we had booked wasn't available so they put us in a double bedded room instead. The front desk agent who checked us in was really not friendly and definitely seemed to judge the way we looked. We are in our late twenties however we both look much younger than we are and it seemed to me that she judged us and made an assumption and treated us poorly because of it. The double bedded room was terrible. We got a call the next morning at 8 am that the king bedded room we wanted was ready. Which tells me that the agent at night either had a king bedded room in a different category and didn't want to give it to us and that agent in the morning did or they had a no show that night. The concierge are nice and helpful. Some of the bell/valet really treated us badly I think his name was nick?and some like Bert were great. The food and beverage was all really good! They also had some big group on our last day there and they had a banquet right in the area that we used to get to our rooms blocked off which was really inconvenient to all the non group guests. The fire pits are great and the beach was amazing. The hotel is really close to other restaurants and shops very well located.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennefriedman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Kauai Resort

Property: Sheraton Kauai Resort
Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756-9639
Phone Number:
Location: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Poipu
#4 Luxury Hotel in Poipu
#5 On the Beach Hotel in Poipu
#5 Romantic Hotel in Poipu
#6 Family Hotel in Poipu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu

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