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“Awesome service and location”

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Sheraton Kauai Resort
Ranked #6 of 7 Hotels in Poipu
Reviewed November 6, 2013

Great resort!!!!! Excellent room and the service was top shelf. Could use more umbrellas at the pool area. Would recommend for a fabulous vacation. Kauai is by far the most beautiful Island of Hawaii and is a must see.

  • Stayed: November 2013
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1  Thank Tom W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,490 - 1,496 of 2,260 reviews

Reviewed November 5, 2013

We had a fantastic time . . . Great beachfront Hotel. This is my third stay at this location. I always get an Ocean Front Room (which given the location is hard to beat!) We were there for a wedding and enjoyed an extended 15 nights at this Hotel. We were fortunate to receive an upgrade to one of the one-bedroom suites on the top floor, Room number 1400. Amazing location! Service is good, even if sometimes a little patience is involved, but a person needs to remember you're in Paradise, so no big deal! Valet is excellent . . . you are able to call down from the room and give them some advance notice (10-minutes is fine) you walk down and your car is ready to go! It's a family style hotel, so if you don't want to see some kids and enjoy in their love of life and the beach, then this may not be the hotel for you. We stayed Sept. 12 to the 28th. It rained a little bit just about every day, but then again, No Rain No Rainbows. Wifi was an issue . . . but from reading some other reviews and noticing comments from the Hotel Manager, they are aware of the problem and have plans for improvement. Once again, just remember you're in Paradise. My experience was that the front desk staff was pleasant and attended to all of our needs. Valet staff was happy and professional, after 15 days we were an extended part of their family.

Room Tip: Ocean Front is why you come to Kauai . . . I like the Ocean Wing away from the Pool Area, Very quiet...
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  • Stayed: September 2013, traveled as a couple
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5  Thank Jayabrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 4, 2013

We had a great experience here. The staff was very friendly and down to earth. Easy to check in and out. Valet workers were friendly and gave directions and advice. Didn't have to wait long for valet to come and load bags. Service was great. Only noticed bathtub had soap build-up, but overall clean. It was more laid back than higher end hotels, and the staff seemed more relaxed and helpful. I would recommend this hotel.

  • Stayed: November 2013
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Thank Brian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2013

The people were weird. Not sure how to rate this place. Left everyday only slept here. Too many don't do's! If you are a young couple do not go to this place. They were conducting construction by the pool area and they actually had power tools plugged in and working by the water.

Room Tip: Make sure you get an Ocean Front location.
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  • Stayed: October 2013, traveled as a couple
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1  Thank copadee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Manager at Sheraton Kauai Resort, responded to this reviewResponded November 4, 2013

Aloha copadee,

Thank you for choosing Sheraton Kauai Resort for your recent visit and for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations and we strive to create a memorable stay for each of our guests. With regard to the installation of new umbrellas by our poolside, safety is of the utmost importance to our resort, and all tools were secured and utilized in the proper manner to ensure guests and associates' safety. We hope you will consider us for a future stay and look forward to being of service to you again.

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Reviewed October 29, 2013

This is my 2nd and probably last stay at this property.

Reasons:
Internet: Slow wifi that rarely worked
Rude valet staff: Mainly Edwin in valet who always looked like he hated his job and took it out on the hotel guests
Resort fees: A $30 daily resort fee that offers very little in return
Pool: A tiny pool - don't even bother when it's crowded
Service: It took us 3 calls and a few hours just to get an extra towel and shaving kit delivered.
SPG: This is one of the only properties that I've stayed at where I was not able to get a late checkout even though I was SPG platinum.

  • Stayed: October 2013, traveled as a couple
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3  Thank jasonz92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Manager at Sheraton Kauai Resort, responded to this reviewResponded November 4, 2013

Aloha jasonz92,

Thank you for choosing Sheraton Kauai Resort for your return visit to the islands and for sharing your recent experience with us. We are sorry to hear you were disappointed by your stay and apologize for the slow WiFi, which we are upgrading by year's end. Your comments have been shared with our team, but please consider reaching out to a manager on duty at 808.742.1661 so that we may address your concerns and learn more about your stay. We look forward to connecting with you.

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Reviewed October 29, 2013

Our room was clean and comfortable. It was on the garden side with a very short walk to the beach. The grounds are well maintained. Employees were all friendly. Minor complaints: parking and very poor wifi signal in the room. There is a parking lot, but not close to our room. We were able to find parking on the street, but that was hit or miss. Drinks and appetizers at Lava Bar were nothing special, but it's right on the beach. There's a couple of shopping centers with a lot more dining options within walking distance. Fitness room is just a few dumbells and treadmills. The beach is, of course, beautiful. My wife and I had a great time here and would stay here again.

Stayed: October 2013, traveled as a couple
Thank benthicex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2013

This was my 4th trip to this hotel in 4 years and will most likely be my last.

Overall the grounds of the hotel is above average BUT their rooms need some major attention. Our room had mold/mildew in the shower area, wine stains on the grout, cracked bathroom sink, facets handles that were loose and TERRIBLE beds.

I've stayed about 1000 nights in hotels over the past 14 years and never had a bad nights sleep due to the bed until this stay. The beds were so concave that when you were on the edge you immediately fell into the middle.

Also this resort charges a $30 resort fee for parking, wifi and activities. I have NO problem with this as long as things work. WiFi NEVER worked in my hotel due to reception. We signed up for an activity and made changes to our schedule for it. The instructor no-showed and we had to find something else to do, which was easy, but if I'm paying a resort fee the hotel needs to meet their end of the bargain as well.

I would like to say thank you to the hotel for "waiving" their early departure fee as we checked out 2 days early and moved to the Hyatt. The Hyatt is simply in a class of their own.

Very curious as to what the hotel will reply. Email was sent and the only response was, "thank you for your comments we will look into changing the beds out". So much for loyalty, we do visit Kauai every year for the past 4 years and will continue. Just not sure it will be at this property.

  • Stayed: October 2013, traveled with family
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1  Thank tgolf2k01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Manager at Sheraton Kauai Resort, responded to this reviewResponded November 4, 2013

Aloha tgolf2k01,

Thank you for choosing Sheraton Kauai Resort and for sharing your experience with us. It is important to us to hear from our return guests and your comments are taken seriously and have been shared with our team. We apologize that your room did not meet your expectations, particularly with regard to your bed. We do have options available for guests who are not satisfied with their bedding and welcome you to reach out to housekeeping in the future so we may ensure your stay is more comfortable. With regard to the activities instructor, we apologize for the inconvenience; there was an unforeseen emergency and a replacement was not immediately available. We understand our guests' excitement to participate in our resort activities and will improve our communication regarding unexpected cancellations from here forward. Your loyalty is important to us, and we appreciate you connecting with us offline regarding your recent stay so that we have the opportunity to turn around your experience. We hope for the opportunity to welcome you and your family back to Sheraton Kauai next year.

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Additional Information about Sheraton Kauai Resort

Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756-9639
Phone Number:
Location: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Poipu
#4 Luxury Hotel in Poipu
#5 On the Beach Hotel in Poipu
#5 Romantic Hotel in Poipu
#6 Family Hotel in Poipu
Price Range: $263 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu

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