This was my 4th trip to this hotel in 4 years and will most likely be my last.
Overall the grounds of the hotel is above average BUT their rooms need some major attention. Our room had mold/mildew in the shower area, wine stains on the grout, cracked bathroom sink, facets handles that were loose and TERRIBLE beds.
I've stayed about 1000 nights in hotels over the past 14 years and never had a bad nights sleep due to the bed until this stay. The beds were so concave that when you were on the edge you immediately fell into the middle.
Also this resort charges a $30 resort fee for parking, wifi and activities. I have NO problem with this as long as things work. WiFi NEVER worked in my hotel due to reception. We signed up for an activity and made changes to our schedule for it. The instructor no-showed and we had to find something else to do, which was easy, but if I'm paying a resort fee the hotel needs to meet their end of the bargain as well.
I would like to say thank you to the hotel for "waiving" their early departure fee as we checked out 2 days early and moved to the Hyatt. The Hyatt is simply in a class of their own.
Very curious as to what the hotel will reply. Email was sent and the only response was, "thank you for your comments we will look into changing the beds out". So much for loyalty, we do visit Kauai every year for the past 4 years and will continue. Just not sure it will be at this property.
- Official Description (provided by the hotel):
- The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more less
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- Also Known As:
- Sheraton Kauai Hotel Poipu
- Sheraton Poipu
- Poipu Sheraton
- Sheraton Kauai Resort Poipu