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“Lots of $$$ little in return”

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Sheraton Kauai Resort
Ranked #6 of 7 Hotels in Poipu
Overgaard, Arizona
1 review
“Lots of $$$ little in return”
Reviewed October 25, 2013

If you want to spend a lot of money with little return then this is the place to go.
Room is just average, views are great. No fan in bathroom. Very little usable storage space. There is a $30/day 'Resort fee' that many other resorts around there don't charge. You pay for WiFi. Cabana rentals are $$ and you beach side service is slow.
Quite frankly I would not go back to the Sheraton again. Overrated and overpriced

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Irma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, October 27, 2013
Aloha Irma,

Thank you for sharing your experiences. We are sorry that our rooms did not exceed your expectations. Many of our guest truely enjoy that our rooms are so close to the ocean. Our resort includes many other amenities other than wi fi. We also offer beach cruiser bikes, Zumba, yoga, lei making, shuttle service in the Poipu area, complimentary wine tasting for SPG members, complimentary water in you room. We hope that we can welcome you back in the future so you can experience all that our property has to offer.

Warmest Aloha,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Toms River, New Jersey
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 23, 2013

Staying here currently. We have had to make several calls to get extra hangars. The maintenance person never showed to fix the tub so my hubby did it himself..... There were hairs and sand in our tub. They never came to clean it so I went and got stuff to do it. The location is excellent. At least that makes up for a little of it. We picked this place to celebrate my hubby's birthday and our anniversary...... I know it'll get better. I will write a review when we get home.

Room Tip: Building 3 partial ocean views are great views!!
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Stayed October 2013, traveled as a couple
Helpful?
3 Thank NJSHORECPL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 23, 2013

We stayed here for a week. It was a pretty good location on the souther part of the island. The pool is small but nice. Only issue is there are not enough umbrella's. The room was large but could use some more storage space. Overall we really enjoyed it and would go back.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Lee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 23, 2013

Gorgeous views, excellent room and services. Parking was easy if you do not want to valet. The staff was very friendly and knowledgeable about the tours and area. I would definitely encourage anyone to stay here. We loved it and didn't want to leave. They really made it a wonderful first visit to Kauai! Highly recommend this resort!!!

Room Tip: Rooms with a king viewing the garden are excellent.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reislinggal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, November 4, 2013
Aloha reislinggal,

Mahalo for sharing your recent experience at Sheraton Kauai Resort, and thank you for highlighting our great views, comfortable room and friendly service. We strive to create a memorable stay for our first-time visitors to the islands, and it gives us great joy to hear that you had a wonderful visit. We look forward to the opportunity to welcome you back to the islands in the future.
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Great Neck, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 22, 2013

We spent the second half of our honeymoon there in Oct of 2010 for a week then off to my sisters wedding in Oahu. Beautiful grounds, courteous and helpful staff and close to the attractions in Kauai. Poipu beach has been rated the most beautiful in the world several times. How can you go wrong! Very romantic, nice shops around and some really good restaurants. Its time to go back

  • Stayed November 2012, traveled as a couple
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Helpful?
1 Thank testafoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surprise, Arizona, United States
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 22, 2013

We stayed here one night after two weeks on the island.
We could not upgrade to an ocean view, but they did give us an upgraded garden view. It did look out to front street, but had a very pretty garden and pond view right in front of us. It was great for sitting out in front with coffee in morning.
We had to leave our first resort at 11 that day and couldn't check in until 3 at the Sheraton. When we asked them about earlier check in, we were told that we would probably get into room much earlier. We sat around in lobby for four hours and finally asked at 3 if we could get in. At first they said it still wasn't ready but then was suddenly ready. What a wasted day.
We did walk around and found that their beach seemed nice , but the pool area was small with no shade...not even many umbrellas.
By the time we got to the room, a storm had come in so that meant our last day of snorkeling was ruined.
We did love the room and especially the beds and linens. I came home and changed out all my linens to white and bright.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Joyce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 22, 2013 credit card Amex Card Member Review

While the hotel room wasn't anything special, the location is fantastic. The main pool is right on the beach. You get your lounge chair and just go back and forth between the pool and the ocean. Rum Fire, the more upscale of the hotel restaurants is really, really good. We just had dessert there one night and then went back another night for steak. Both times the food was delicious and the service excellent.
What is odd about the hotel is you don't have a microwave included with your room. You have to pay $10 a day for one. Also, the a/c won't work if you go on the balcony, even if you close the sliding door. So if one of you wants to sit outside and the other stays inside the inside person doesn't have a/c. Weird. I know they are trying to cut down on the energy costs and I have no problem with that, but if you go out and close the door all the way, why can't the a\c continue to work?

Stayed August 2013, traveled as a couple
Helpful?
1 Thank JackSprat919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Kauai Resort

Property: Sheraton Kauai Resort
Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756-9639
Phone Number:
Location: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Poipu
#4 Luxury Hotel in Poipu
#5 Romantic Hotel in Poipu
#5 On the Beach Hotel in Poipu
#6 Family Hotel in Poipu
#6 Green Hotel in Poipu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu

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