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Sheraton Kauai Resort
Ranked #6 of 7 Hotels in Poipu
Reviewed September 4, 2013

This was a prize won at a golf tournament on another island and we had expected less, but Sheraton Kauai was conveniently located, excellent courteous staff, clean room and breath taking ocean view, all of which made our one night stay wanting more.

  • Stayed: August 2013, traveled with family
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Thank kilakilahawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,561 - 1,567 of 2,260 reviews

Reviewed September 3, 2013

The location truly is beautiful, but I have lots of reasons for being a bit tough on this Sheraton. This was a mother-daughter vacation, and we were looking forward to the fitness center among other things--we were informed at check-in that it was closed. We had wanted massages, but discovered that the massages were given in a cabana in plain view to anyone walking by. Although we were in a premium ocean-front room, we never received the perks we were entitled to with our SPG status. With the fitness center out of commission we were hoping for some nice walks--again, not to be. The only real beach walks required scheduling a shuttle to the Grand Hyatt. The area around the Sheraton is quite congested, and sidewalks are of short duration. Theoretically we could walk to local shopping, but again, no sidewalks and lots of traffic. The food was hugely over priced. The servers didn't know what was in the food, the chef and servers at Rum Fire had little interest in creating special dishes, and the fruit cups at The Link ($6) had rotten strawberries. The hotel seems eager to serve gluten free needs, but has no concern whatsoever for vegetarians or vegans--believe me, you will go hungry. And then there's the 20th century internet. If you are very lucky, you can access the 1 mbps service, though logging on could take 10 minutes. We could access the internet only on the lanai-- it disappeared inside the room.

Some other things you should know: the hotel is actually quite close to the beach, so the views are spectacular. On the other hand, the views are so good partly because the swimming pools are small. There is no pool set aside for adults only. We found the hotel staff, especially housekeeping, to be very responsive and helpful. Restaurant staff was something else altogether.

You can have a wonderful vacation at the Sheraton. The location is a convenient one in many ways, with easy access to local shopping centers with great restaurants and tempting shops. We were able to drive to the island's major attractions pretty easily. Just be aware of the hotel's limitations.

Room Tip: Be aware that the so-called "garden" rooms are actually across the street. We were pleased...
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  • Stayed: September 2013, traveled with family
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3  Thank Anne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Manager at Sheraton Kauai Resort, responded to this reviewResponded September 6, 2013

Aloha Anne N,

Thank you for your insightful feedback regarding your recent mother-daughter trip at Sheraton Kauai Resort. We are pleased to hear you enjoyed the resort's location, however, we apologize for the inconveniences you experienced during your stay. There is never a good time for upgrades, and we are sorry that the fitness center was temporarily out of order during your time with us. Workout equipment has been provided for guests at our grand staircase overlooking Poipu Beach in the interim, and jogging maps are always provided by the concierge for those looking to walk or jog outdoors for cardio. We are sorry if these options were not communicated to you. With regard to your dining experience, we recognize the growing dietary needs of our valued travelers, and your comments regarding our available options have been provided to our food & beverage team. Throughout the resort, it is our goal to recognize our SPG members and provide the privileges entitled to you. Please reach out to us so that we may learn more. We look forward to the chance to be of service to you again and to exceed your expectations. Mahalo.

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Reviewed September 3, 2013

If I had the choice I would live there. Absolutely the best staff and the finest facility on the island. The food was excellent as well. It's convenient to anywhere you want to go, and if you don't want to leave the resort that's great!

Room Tip: It's well worth it to upgrade to a waterfront room.
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  • Stayed: July 2013, traveled as a couple
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1  Thank dellsoldman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

We vacationed in AUG & stayed at the Sheraton Kauai. Such a nice property & great staff. Great lunch at the Lava Bar by the pool albeit a little expensive..$30.00 before tax & tip for a sandwich & burger. Goo food - pricey. The property was very clean, great beds & linens for sleeping. We checked in late & were booked for a garden room..they gave us a pool view which was an upgrade. They were probably full, but we were thrilled with the beautiful view of the pool. We hope to go back soon & would stay here again - although our preference is the north shore -- its more lush and garden-like. I would recommend this place to everyone I know. Aloha !!

Room Tip: The garden and pool rooms are across the street from the main lobby area of the hotel. The ocean fr...
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  • Stayed: August 2013, traveled as a couple
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Thank TexasMandD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

We recently stayed at the Sheraton Kauai for our honeymoon. It was a great experience for us. When we checked in we let the front desk know it was our honeymoon and we received a complimentary bottle of champagne. We also received 2 complimentary Mai Tai's. Our room was clean and neat, no complaints there. The staff there was very nice and accommodating as well. After looking at the hotel on a map we were concerned that the rooms in the garden view and partial ocean view areas would be a long walk to the beach, however, that was not the case and it was much closer in real life. It was great to be ocean front and be able to get to the beach without getting in car. I would definitely recommend renting an ocean front cabana for the day where the restaurant staff waits on you without you having to leave the beach. The resort also has several activities you can join and also one of the few Luaus on the island. We would definitely recommend the Sheraton Kauai to anyone, we had an unforgettable honeymoon!

  • Stayed: July 2013, traveled as a couple
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Thank kimie686
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Manager at Sheraton Kauai Resort, responded to this reviewResponded September 6, 2013

Aloha kimi686,

Congratulations, and thank you for choosing Sheraton Kauai Resort for such a momentous occasion. We love to hear from our honeymoon guests and are so pleased you enjoyed your stay with us. It is our goal to provide a memorable experience for couples choosing to start their lives together at our property, and we hope you will look back on your time on Kauai with fond memories. We look forward to welcoming you back in the future.

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Reviewed September 3, 2013

I love this location on the island... great views. I loved the room I had, but the service and food was very disappointing. Had appetizers the day we arrived and it was below average and the staff seemed very hurried and not interested in helping. this was a complete contrast to the people at check in who were helpful and very friendly. Hotel is a little dated in the rooms but clean, this could be a prime resort with a little help. Internet service was very touchy and frustrating. I will be back but it would be nice for them to improve in a couple of areas so that it is a fabulous destination not just a good one

Room Tip: don't have the buffet or upgrade to the American buffet, one of the worse I have ever had, food...
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  • Stayed: August 2013, traveled with friends
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Thank LilysMum0723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

My wife and I recently stayed at the Sheraton Kauai for our one year anniversary. The property was beautiful and very well manicured, with gardens and koi ponds. The room was a garden view, and I felt that for the price it was decent. Nothing fancy, but as to be expected when you book the lower end rooms. The bed was amazingly comfortable, however, and the in room Starbucks was nice as well. The beach was a great swimming and beginner surfing beach. The restaurants were medicore in my opinion, especially for the price. What made the hotel experience for us was the service. The staff was very friendly and always eager to help, which seems to be hard to find these days. We would definitely stay in this property again!

  • Stayed: August 2013, traveled as a couple
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Thank kaseygandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Kauai Resort

Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756-9639
Phone Number:
Location: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Poipu
#4 Luxury Hotel in Poipu
#5 On the Beach Hotel in Poipu
#5 Romantic Hotel in Poipu
#6 Family Hotel in Poipu
Price Range: $263 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu

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