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Sheraton Kauai Resort
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Reviews (2,370)
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1,675 - 1,680 of 2,370 reviews
Reviewed September 2, 2013

We stayed here twice and upgraded to the front ocean view rooms each time. Without the upgrade, the stay would probably be so and so but i am sure in this case the upgrade made the trips memorable.
Once we saw the garden view room that we would get normally, we knew we had to do something to make the vacation better. The garden view was ok-ish but small and dark, nothing that would feel very comfortable or would make me think i'd spend some good time there. The ocean front rooms are much larger, bright and airy, with big balconies, and unbelievable views through the entire day. This being said the vacation here was nice, restaurant and cafe by the pool were ok but across the street in the Village there were better options. We had breakfast and lunch at the hotel on occasions, did not have dinner. The pool is nice, seating was plenty but the occupancy was rather low over Thanksgiving weeks when we visited, both times. I loved the beach but most of the times there were strong waves so not the best for my young son. The "cabanas" at the beach are way overpriced and not worth renting. There are very kids friendly public beaches not far from the hotel with a nice cove and low water perfect if you wish you kids to see fish and crabs all around. One day there was a seal visiting on the rocks right in front of our balcony.

Room Tip: Upgrade to Ocean front room which are the best by far.
  • Stayed: November 2012, traveled with family
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2  Thank LostAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013

This is my 3rd time at the Sheraton on Poipu, and though changed due to the economics of the financial cutbacks of 2007-08? It remains one the premier resorts, especially for service and staffing on Kauai. The old "Shells" is now the Rum Fire Restaurant, and is just as good as it ever was, perhaps even better. Lava's on the beach, a coffee shop, fit the "bill" for breakfast easily. The grounds are STUNNINGLY beautiful and they've continued to do a superb job of keeping them up. The "resort" shop with items of clothing and accessories is gone, which is unfortunate. My room was on the 3rd floor with a partial ocean view and very nice. Room service was excellent as well as daily cleaning. Though the rooms are old? They are well kept.
I continue to love it for all the above...

Room Tip: Well the best rooms are on the beach side, naturally. However? If you choose a less expensive room across the street? I suggest the 3rd or 4th floor of the 3,000-4,000 numbered rooms. End, preferably.
  • Stayed: August 2013, traveled solo
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Thank MsBunny2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Manager at Sheraton Kauai Resort, responded to this reviewResponded September 3, 2013

Aloha MsBunny2011,

Thank you for choosing Sheraton Kauai time and again. We are always pleased to hear from guests who have stayed with us prior to our renovations and are happy to hear you enjoyed the improvements. We are sorry that you missed the resort shop, however, we do carry items at our Link Cafe, and we hope you were able to enjoy the close proximity to various shopping areas in Poipu. We look forward to your return in the future. A hui hou!

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Reviewed August 30, 2013 via mobile

This hotel seems more like a motel. After checking in we were walking to our room and found a cockroach in the stairwell. Our room was average and def needs to be updated. The fitness center was closed that week and the motel decided to put 3 cardio machines outside in the hall and call that the "gym". pathetic. hard to work out with no equiptment and in the heat. The pool area is small. While sitting by the pool one day, we ordered lunch. My husband left his money clip on the table by the empty lunch while we went into the pool for 5 minutes. When we came back the empty lunch and money clip were gone. Management didn't seem too concerned and acted like it was no big deal. I don't know how this place got 4 stars. Next time I'll stay at the Hyatt. Not worth the money here.

  • Stayed: August 2013
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3  Thank Noelle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Manager at Sheraton Kauai Resort, responded to this reviewResponded September 3, 2013

Aloha Noelle5,

Thank you for choosing Sheraton Kauai Resort and for taking the time to share your experience. I'm pleased we were able to connect with you regarding your money clip and were able to communicate our findings based on a thorough investigation with our team. With regard to the fitness center, there is never a convenient time for these necessary updates, and we are sorry for the inconvenience you experienced. As for tropical insects, please keep in mind that the resort is completely open air, with hallways and stairwells open to the environment. That said, we diligently implement a maintenance program within the interiors of the resort. Should you wish to discuss your stay further, please don't hesitate to connect with us again. Mahalo.

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Reviewed August 30, 2013

We stayed here in March 2013 to see the whales. Although chilly, we did enjoy several whale sightings. It was a lovely hotel with a wonderful restaurant - Rum Fire. It is romantic and the view is great, however a breakfast buffet should be offered. We always stay at the Hyatt Regency in Maui because of the excellent breakfast. The staff at the Sheraton recommended some wonderful restaurants to try. The location is perfect for going sight seeing or shopping down the road. We would definitely stay here again. The grounds are immaculate and beautiful with the palms.

  • Stayed: March 2013, traveled as a couple
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Thank bneal1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Manager at Sheraton Kauai Resort, responded to this reviewResponded September 3, 2013

Aloha bneal1955,

Thank you for choosing Sheraton Kauai Resort on your recent trip to the islands and for sharing your great comments. We are so pleased you had the chance to enjoy whale sightings during your stay, and we are all looking forward to their return again this winter. With regard to breakfast, we are pleased to currently offer a breakfast buffet and a la carte breakfast at our oceanfront Lava's on Poipu Beach bar & grill. We hope you will consider us again for a future visit and enjoy breakfast on the beach with the whales! A hui hou.

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Reviewed August 29, 2013

This is a high quality resort with a leisurely atmosphere. There are computers with free internet in a central area near the lobby. The pools are beautifully designed, clean and a joy to dip into.
We had an dinner at the hotel's restaurant, seated indoors with a view of the sunset and we could even see Spouting Horn in the distance. Very romantic.
The room's furnishings and linens are high quality.
Parking is included in the gratuity fee.
My only complaint is that breakfasts there are so-so and greatly overpriced.

  • Stayed: July 2013, traveled as a couple
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Thank 1946Ginger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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