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“Nice, but more hotel than we needed”

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Sheraton Kauai Resort
Ranked #5 of 6 Hotels in Poipu
Fort Worth, Texas
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Nice, but more hotel than we needed”
Reviewed August 23, 2013

I'm in no way dissatisfied with our stay at the Sheraton Resort, but it's more hotel than we needed. All we really require is a place to stow our clean clothes, bathe, and sleep in between our outdoor activities, along with a pool and a hot tub. So, how'd we wind up here? We paid with Starwood points left over from a timeshare purchase; otherwise, there's no way we could have afforded to stay here, or maybe even made the trip at all. (I was surprised that we weren't hit up with a request to attend a Starwood timeshare sales pitch, which we've come to expect anytime we visit a Starwood property.)

Our garden-view room was adequate, if a little small: two twin beds, a console that held the TV, refrigerator, (only) three drawers, a desk, free WiFi, and a bathroom just big enough to do what you need to do. I've read reports of ants, and we had a few. But it's the tropics, and there's not much you can do about it, except store your opened snacks in Ziploc bags or in the fridge.

Aside from a few more square feet, the room would have been better if the balcony had had a hammock and there had been a microwave, and a stand on which to place a suitcase.

The beds are on a par with Weston's Heavenly Beds, which my wife liked so much that I bought us one for Christmas last year.

The AC is apparently moderated by an infrared monitor attached to the thermostat, so you can't set the temperature to 68 when you leave in the morning and expect a nice, cool room when you get back. The in-room temperature never got really uncomfortable, but AC units also act as dehumidifiers, and we were rather sticky for an hour or so whenever we returned to the room.

You'll receive a weekly calendar that includes activities such as Hawaiian language lessons and nocturnal visits to the tidepools, but, aside from a visit with the concierge, Walt McCoy (one of the nicest guys you'll ever meet), and the pool and a one-day snorkel rental from the on-site vendor, we didn't partake in any of the amenities or activities on the property.

The hotel charges a $30/day resort fee. I've never understood why they just don't incorporate it into the room rate, and I'm not sure what benefits it provide.

As you would expect, the on-site restaurant is more expensive than other local options. We ate breakfast off the buffet one day at $25/person. We rationalized it by filling up enough so that we could skip lunch and spend the whole day outdoors.

The property has a great sunset view. Just go to the beach and head west with everyone else.

If you have any pre-trip questions, call, don't e-mail. It took me two tries to get a response to one question via e-mail, and a follow-up never received a reply.

This is a great place for people who like to hang out at a beach resort. We'd stay here again on points, but, given the mismatch between what we need in accommodations and what the resort provides, if we were paying real money, we'd probably try something else.

Room Tip: East-facing garden-view rooms won't allow you to see the sun rise, but the morning view facing t...
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  • Stayed August 2013, traveled with family
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Helpful?
1 Thank PapaHedgehog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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London, Canada
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed August 23, 2013

We just returned from the Sheraton Kauai. We had an oceanfront room with a spectacular, unobstructed view of the ocean. Hard to complain about this. The rooms were a nice size with clean modern bathrooms.

Location - The public beach at Poipu is nearby and is one of the nicest beaches on the island. The resort also has a really beautiful pool. However this was always busy and many people "reserved" seats with towels so it was tough to get a chair near the pool unless you were early. Beach cabanas looked directly at the ocean but were pricey. We opted for chairs on the beach. There are some good restaurants nearby. We walked to a couple and drove to others.

Good Service - The front desk was very friendly and helpful, as were the valet and luggage handlers. We had dinner one night in Rumfire and it was truly outstanding (be sure to reserve a table that has a good sunset view).

Poor Service - On the otherhand we felt service from Lavas was mostly poor. We went there twice for lunch and had to wait nearly 15 minutes for someone to serve us. Once this was done the drink and food delivery was slow. We had the same experience around the pool. Perhaps there are not enough servers working or the kitchen is undermanned. They offer a buffet breakfast also. The breakfast staff basically just has to pour coffee and many couldn't do that with a smile on their face (except Frank - always happy and friendly).

Another point is that in the evening, Rumfire is your only food choice at the hotel. Lavas closes at 6pm. Too bad because Lavas has a nice beach location. The Marriott down the beach is a great place to have a sunset drink.

Room Tip: The oceanfront rooms are pricey but probably worth it. The garden rooms are across the street.
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  • Stayed August 2013, traveled as a couple
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Helpful?
2 Thank To_Far_From_Paradise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, August 27, 2013
Aloha To_Far_From_Paradise,

Thank you for choosing Sheraton Kauai for your visit to the islands and for sharing your recent experience with us. We always enjoy hearing about the great aspects of our guests' stays, such as our oceanfront location and the friendly service you received, but appreciate your feedback regarding where we can improve. Your comments regarding your experience at Lava's and poolside service has been shared with our team. We hope you'll consider Sheraton Kauai again for a future stay. Mahalo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alamo, California
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 23, 2013

We spent another wonderful week here and it always exceeds our expectations. This is the fourth time we have spent our Hawaiian vacation at the Sheraton Kauai and we will be back for a fifth time. The service was great, room amazing and views spectacular. Rum Fire food was delicious (try the flat-breads for an appetizer). Bartenders are all very good and efficient. Like I said "Paradise"

Room Tip: Ocean View a must.
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  • Stayed August 2013, traveled with friends
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Helpful?
Thank GDC1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 23, 2013

This hotel is very nice with a free parking - Staff very friendly and helpfull when you need an info or a direction. The beach is great, swimming pools perfect.
You must go to OCEAN VIEW room as it is a dream to wake up in the morning with that view
If you are humgry enough then do not hesitate to dine at their beautiful restaurant 360° on the sea !
Very good souvenir for us

Room Tip: I will not hesitate to go back
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  • Stayed August 2013, traveled as a couple
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Helpful?
Thank Airbus1200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 22, 2013

We got here after staying in MAui for 6 nights. As soon as we walked in to check in we were surprised when they told us we have 2 double beds in or room instead of a king bed. We were on our honeymoon which they had on their records but said they can not accommodate us for a king bed but would move us the next day. We were only staying for 3 nights so we definitly did not want to pack and unpack more then we needed to. This is something we felt strongly let down about. It's our honeymoon and you would not keep a king size bed room open? We spoke to the manager 3 times that evening, and the bst they could do was move us the next day? They did not offer a complimentary breakfast, or a voucher or anything. I have never seen that before. This is your mistake!!!

The next 3 days more minor hiccups occurred, which leads me to say that I would not come back or recommend this hotel. We came to our room and the wifi did not work. The wifi is included with the $30 fee a day( plus tax ) we pay which is crazy. The manager came up shortly with a router, however we were still annoyed about our room being 2 small beds so that was not a great first impression. The next day we went to lay by the pool to relax and unwind and go our surprise there was an area blocked off and someone sawing down a palm tree at 10am, by the pool- when people are trying to relax on vacation!!!!This went on for over 30min.

Lastly, our last night we come home from dinner and want to relax and we have our fire alarm going off every 30seconds. And engineer cam to fix it but ll these little situations added up to be a non enjoyable last 3 nights of our honeymoon.

Do not recommend for any honeymooners-- they do not treat you as a guest, just another number.. not happy.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RL_718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, August 23, 2013
Aloha RL_718,

Congratulations on your marriage and thank you for choosing Sheraton Kauai to celebrate the start of your journey together. We are sorry that your requested bedding was not available upon your arrival our goal is to accommodate our guests' requests whenever possible and we regret that other options were unavailable at that time. With regard to the further inconvenience you experienced, we realize there is never a good time for necessary poolside maintenance. We apologize, as well as for the issues you experienced with your fire alarm. We will be sure to share your review with our management team and use it as a tool to better serve our future guests and sincerely hope you will give us another opportunity in the future to exceed your expectations.
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Maine
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 22, 2013

Stayed at Sheraton on Kauai about a year ago
After a night hidden in the bushes in garden view room upgraded to oceanfront !
No brainer ! Worth the extra cash in a heartbeat
The view of the ocean from balcony was stunning as was the entertaining view of surfers and other activity on the water
Beach was OK and swimming possible but limited due to waves - as everywhere on the island
Highly reccomend car rental to explore hiking possibilities on island as well as lovely beaches on North Shore

Room Tip: Oceanfront on 3rd floor
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  • Stayed October 2012, traveled as a couple
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Helpful?
Thank CamillaR892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CO
1 review
Reviewed August 20, 2013

Leonna at the front desk was awesome and super friendly. She gave us two free drinks at Lava, the outdoor restaurant (which everyone gets). However, when we sat down at the bar top tables next to the bar, we did not get any service. The wait staff walked by us and finally we realized that they were only helping people sitting at the bar. Someone could of let us know that they were only helping people in the inner circle. That made us frustrated. Next, our unit was across the street with a garden view. Nice look, but every time we walked down the path to get to the beach, resort, restaurant, etc. we were over come with the smell of rotting trash from across the parking lot. We had no other way to and from our unit. Finally, the free breakfast is nice and Roger was especially nice. Be sure to get there early otherwise your Eggs Benedict will be well done.

Room Tip: If you stay with a beach view, know that there are a lot of families and commotion at the pool that...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine L, Manager at Sheraton Kauai Resort, responded to this review, August 23, 2013
Aloha L M,

Mahalo for choosing Sheraton Kauai and for taking the time to review your stay. We appreciate you recognizing Leonna and Roger for their excellent service, however, we apologize that we missed the opportunity to exceed your expectations at Lava's. Your comments regarding your experience, including the unpleasant smell as you walked to your room, will be addressed with our team. We hope you will think of us again on a future visit to the islands.
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Additional Information about Sheraton Kauai Resort

Property: Sheraton Kauai Resort
Address: 2440 Hoonani Rd, Poipu, Kauai, HI 96756-9639
Phone Number:
Location: United States > Hawaii > Kauai > Poipu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Poipu
#4 On the Beach Hotel in Poipu
#4 Luxury Hotel in Poipu
#5 Romantic Hotel in Poipu
#6 Family Hotel in Poipu
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Kauai Resort 4*
Number of rooms: 394
Official Description (provided by the hotel):
The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more   less 
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Also Known As:
Sheraton Kauai Hotel Poipu
Sheraton Poipu
Poipu Sheraton
Sheraton Kauai Resort Poipu

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