In reading through the reviews just now, and sitting on the beach in front of the Sheraton as I type, I have to admit there is a lack of respect and manners from many of the tourists. Many are nice and courteous, but just as many are impatient, rude, and disrespectful of their fellow guests and staff.
My husband and I have stayed here for 3 nights from 12/28 -12/31 and have had no issues. We did our research, booked an ocean front room and knew to expect the $30 daily resort fee. Yes, if you book just an ocean VIEW room, that is what you will get. If you want ocean FRONT, well, book it then!
We got a great rate booking through the hotel website 8 months in advance (yes, because it is the holidays). All our expectations have been met. Service is friendly, relaxed, and sincere- which I hope we as guests have been to them.
If you are looking for finger-snap service and to be pampered at the expense of other guests' comfort, this place is not for you. Look past some of your creature comforts at home and see the natural beauty this island has to offer- we've seen amazing sunrises/sunsets, enjoyed the unique flowers and birds on this island, whales passing by off shore, and were even rewarded with seeing a monk seal come to shore to relax for the day in front of our cabana. Life is good. :)
If there were one reason I would not stay at this hotel, it would be because of the rude tourists staying here. The staff do a wonderful job managing them, IMHO.
- Official Description (provided by the hotel):
- The luxurious Sheraton Kauai Resort on Poipu Beach in Hawaii has the Hawaiian Rainforest Spa, water sports, two pools, a weekly Auli'i Luau, and 50,000 sq ft of indoor/outdoor meeting and event space ... more less
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- Also Known As:
- Sheraton Kauai Hotel Poipu
- Sheraton Poipu
- Poipu Sheraton
- Sheraton Kauai Resort Poipu