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2,120 - 2,125 of 2,473 reviews
Reviewed October 21, 2012

My wife and I spent 5 nights here in the middle of Oct 2012. First impression was that it was a very nice medium sized resort. We used the first nights valet parking, included with the $26 a night resort fee, then self parked for free the rest of the stay. The self parking is right across the street from the main resort/beach side so it was very convenient, and a 2 minute walk from our pool side room. The check in process did take some time but was smooth.

We had booked a garden room which is across the road from the beach side. We upgraded to an ocean front room on check in which was overlooking the pool, beach and Lava Bar. We also had a perfect view of the sunrise each morning. In mid October there were very few children at the resort, maybe 6, the whole time we were there. The Lava Bar opens at 11:00am and closes at 5:00pm so there was no noise at night. We had no problem with any noise from the pool area, day or night with the door closed and enjoyed the music from the bar with the door open during the day or while sitting on our veranda. We had a second floor room. There were no rooms below us on the first floor. The pool side bungalows, ($100 per day) were directly below the second floor rooms. The room had an empty refrigerator which worked out good to keep our drinks cold. It had a large LCD television. There was plenty of closet space and drawers to unpack the suitcases into. The rooms have a pod coffee maker with Starbucks coffee pods which was extremely nice. We did leave a note for housekeeping to leave extra creamer and she did each day. The bath amenities were sufficient and ample. We had an in tub shower in a separate room from the sink, which had a retractable clothes line for hanging swimsuits. The king size bed was very comfortable. There is a safe in the closet.

We did rent a cabana chair, $50, for a beach day and really enjoyed it. The cushioned chair with shade cover was nice and provided a needed break from the sun from time to time. The Lava Bar does provide waiter service to the cabanas on the beach which was nice. Drinks and beer run around $8-$12 at the Lava Bar. You do get a towel card on check in, which you exchange by the pool for towels. When you return the towels at the end of your stay you get the card back which you need to return to the front desk on check out to avoid a charge for towels. You can exchange the used towels for clean ones as often as you like throughout your stay and take them with you to other beaches and outings. The pool and jacuzzi were always clean and refreshing. Most pool chairs were filled everyday but you could always seem to find a couple available. The snorkeling right in front of the pool/RumFire area is very good with fish, eels and coral. I recommend having fins when snorkeling here as the surf can be a bit rough at times.

We ate at the RumFire one night and it was very good and also stopped for a glass of wine another evening. We had a nice table facing the setting sun. As other have said, it would be nicer if they opened the windows. However it does get very windy on that side of the resort. We also ordered a take-out pizza from the onsite café and ate it in the courtyard by the fire pits one evening. The café also has very good muffins and breads in the mornings.

The gym is very nice and all the equipment was working. There are treadmills, an eliptical, dumbbells and cable weight machines. There is a water cooler in the gym which we used to refill our water bottles for the day (part of the $26 resort fee I determined).

We did not use the concierge service but many guests were using them. The weather was a perfect 82-85 degrees during our stay. I had pre booked scuba diving with SeaSport Divers which is a very well run operation and very close to the Sheraton ($130 for 2 boat dives). We also had pre booked a helicopter ride with Mauna Loa Helicopter Tours. We had booked a 10:30 flight which got cancelled as the chopper needed maintenance. They did not notify us in advance as we had to drive to Lihue for the tour. When there they said we could get on a different flight at 12:30. Since they had already wasted a half of a day of our vacation waiting for the earlier flight we just told them to forget it and we drove to Hanalei. In Hanalei we caught a boat tour down the Na Pali coast on the UFO twin hull boat. The captains were fun, a nice premade deli sandwich and drinks were provided along with snorkel gear. It was about a 4 hour tour with time to snorkel ($169pp). It was a perfect day with relatively calm seas for this time of year and beautiful scenery. We also did eat dinner at the Beach House which was perfect and watched the sunset from our table.

Our last impression of the Sheraton was even better than our first impression. We had no problems with the service, room, drinks or food. We did drive down to the Grand Hyatt one morning. We preferred the smaller resort of the Sheraton as opposed to the Hyatt. There was absolutely nothing wrong with the Hyatt, just really spread out and a long way from the rooms to the beach…etc. We would definitely stay at the Sheraton again and recommend it.

  • Stayed: October 2012, traveled as a couple
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8  Thank j1583l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2012

The Sheraton was really nice we had a garden view on the ocean side. The pool is smaller than on the other islands we stayed at in the past. This was our first trip to Kauai and there seemed to be a lot less people so we never had to wait for a spot by the pool. The beach is beautiful and also not crowded. We saw tropical fish swimming around us further down the beach by a reef.
We are SPG members and had a choice between the Sheraton or the Weston on the north shore. I'm glad we chose the Sheraton. It is closer to the Waimea Canyon and Kokee state park (must see). We drove up north to check out the Weston it was very busy. There are a lot of different hotels in the area. We found a really great beach on the way up there Anini beach bring your snorkel gear.
Neg. for the Sheraton Kauai. No Spa but mostly the Rim Fire.
Stay away from the Belguim waffles
Kukui'ula shopping center down the road great bakery Lappert's,
great hot dog's Dude Dogs and a food store.

Room Tip: This hotel is in two sections. One is the old and the other new on the beach. Other review said to stay on the new side so we did. We had a late flight and had to check out at noon. The hotel let us use a hospitality room for 30 min. for a quick shower and change so we colud stay at the beach and pool till we had to leave that was great. The room was in the old side but it still had eveything we had minus 1 sink..
  • Stayed: October 2012, traveled as a couple
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2  Thank Adventureis0utthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2012

We had two rooms reserved for the first week in October. I called ahead to make sure they were both king bed rooms with a crib in one. The resort fee stated it included the use of a crib. At check in they told us they didn't have any more king rooms, we were disappointed but figured we'd check out the rooms. They also said one room had a crib in it. We were in a room all the way in the back by the parking lot. Not my first choice due to safety with a young child, but it was quiet. There was no crib. We headed to the pool and I talked to the front desk about getting a crib, they assured me we'd have one by the time we got back front dinner. No crib - so I talked to the concierge in the morning, assured again we'd get one by evening. Still no crib, I gave up wasting my time. Since we had two beds we made due. The 2nd room had tv issues and multiple times they had to have someone come reprogram the remote, it wouldn't respond and we couldnt reach the outlet to unplug it. The pool and beach on Poipu are fabulous. The grounds are beautiful but obviously the customer service was severely lacking. I was disappointed that Lava's bar by the pool closed so early. Felt like we were being forced to go the expensive but beautiful Rumfire restaurant. We had a fabulous time on the beach and by the pool but I'd have to find a great deal to stay there again.

  • Stayed: October 2012
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2  Thank Chelsbop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2012

We've stayed here several times since 2006. The ocean view rooms are worth the expense and we recommend them. At check-in we asked for foam pillows and a foam mattress pad for one of us; the front desk guy acknowledged the request, but nothing happened until we called Housekeeping much later and had it taken care of. Unfortunately, a few days later it became apparent that the room cleaner had failed to put the foam pillows back on the right bed, leading to some respiratory issues for one of us.

I'm most disappointed with the breakfast service. We learned that a few days before our arrival they did away with the breakfast buffet we were expecting and had paid for in advance, and they were now offering a la carte service at Rumfire in the morning. The operation appeared VERY disorganized. There usually was a wait for a table each morning [sometimes a lengthy wait], there aren't enough servers so service is spotty, and the tables are VERY far away from the kitchen, so the food [while good - no complaints there] arrived cooler than you would want, and the wait for the meal was longer than you would want at a resort like this. I recall exactly one morning where I was asked if I wanted more orange juice, and not a single instance where a server asked if I wanted more coffee. The Rumfire restaurant is just not well laid out for mass feeding such as for a breakfast service, and it shows.

I'm thinking twice about whether I want to return here.

Room Tip: Ocean View rooms are the best.
  • Stayed: October 2012, traveled as a couple
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4  Thank LegendaryYeti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2012

My wife and I just stayed here as part of our 25th anniversary.
We had an oceanfront room in building 2, could not beat the view.

The problems though are that there really is nothing here at the hotel.
There is a restaurant (RumFire) and a Bar (Lavas) and a small coffee shop.
Everything closes early. The bar is closed by 7pm.
The restaurant is OK, but not cheap and the views are not great.

Our room overall was nice, but we had problems with ants. Had to call maintenance twice. They came and sprayed both times, but still annoying.

The beach is nice, a little rough at times, but you can easily walk to Poipu Beach Park where there are no waves.

The one thing that we found that was good, was that if you walk across the street, through Plantation Gardens, you will come out at the Poipu Shopping Village, where there are a couple of good places to eat.

Room Tip: The oceanfront rooms in buildings 1 & 2 are closest to the beach and restaurant
  • Stayed: October 2012, traveled as a couple
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1  Thank Glennalan4458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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