***here is the back story as to why i had to knock of a star for this hotel.... if you don't care skip to the bottom***
i had booked with this hotel well in advance for an ocean view room and when i got there i loved the room... the only problem was that i had set up for there to be some things done in the room before we arrived...and a few of them were NOT...
i had set up for there to be flower petals and a small arrangement of flowers with a card and a bottle of wine for me and my hunnie for our first night in hawaii.... well at least some of the things had gotten done... the flower petals were in the room and the small arrangement of flowers were there too.... but no card and no wine.... things i had already been charged for.... i let it go trying to not make a huge fuss in front of my hunnie.... but i was less than happy see as i had called and confirmed with the them the night before that all these things would be taken care of upon our arrival.... but oh well...
a few mins later one of the staff knocked on the door with the card that was supposed to be with the flowers.... not much of a suprise at this point.... but still no wine... we went to dinner at the hotels resturant Red Salt (great by the way) and i was able to sneek away and alert the managment of the problem. the man at the front desk was very attentive to the problem and assured me that it would be taken care of...
the next after noon about 1o'clock i got a call in my room from the manager and i asked to meet him in the lobby... he asked me who told me about the bottle of wine that i had requested and then told me that he infact DID NOT anything at all like what i had requested....not what i wanted to hear.... but i did have a great wine at dinner and asked if i could get that instead.. (as i had already been charged) he assured me that everything would be taken care off and that the wine would be in my room that night when we got back from our activites.....
when we got back to the room there was the wine that i had waited so long to see! by this time tho the romantic feel that i was going for had kinda worn off and it was almost to late to get back the magic that i was going for on day one.... oh well
***if you skipped down to the bottom stop here***
all and all the staff did everything they could to fix the mistake and the people were just so friendly i couldn't help but let it go! the rooms are great! right on the ocean! they have a beautiful pool area! the spa is wonderful! if you get sunburned do the sun kissed facial and or the sun kissed wrap! both are great! i saw a turtle at the hotels beach! so cool! and really really if the hotel makes any mistake they really do bend over backwards to fix it!! you wont leave unhappy! i know because i lived it!
- Official Description (provided by the hotel):
- Encounter the golden beaches of Ko`a Kea Hotel & Resort, an upscale 121-room boutique oceanfront property in sunny Poipu on Kauai's south shore. This intimate and romantic Hawaiian resort offers the island's closest hotel accommodations to the water, complemented by award-winning service that is both highly personalized and personable. ... more less
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- Also Known As:
- Koa Kea Hotel And Resort
- Koa Kea Hotel Poipu
- Koa Kea Resort
- Koa Kea Hotel & Resort Kauai/Poipu