We booked for our honeymoon a 2 nights stay in the Kauai Beach Resort trough their web site (http://www.kauaibeachresorthawaii.com/). They took a deposit of 1 night on my credit card to guarantee the reservations.
When we arrived at the resort, there was no trace of our reservations into their system. Fortunatly I had a paper copy of my reservation confirmation email. But when we checked out, even if I showed at the reception team that they already took one night deposit, they obliged me to pay for the 2 nights stay. I sent an email to the Kauai Beach Resort to explain the situation and complain about this overpayment on october 28th, then again today on November 5th. No answer back so far.
Their customer relationship management is quite poor on this kind of problems. They are good at widthdraw you money but poor in understanding what they made wrong.
- Official Description (provided by the hotel):
- Kauai Beach Resort is a beautiful Hawaiian plantation-style resort situated oceanfront on 25 lush acres of Kauai's longest exploring and strolling beach. Guests enjoy stylish accommodations with modern day amenities and Hawaiian ambiance. In a convenient location close to the airport, shopping, and championship golf, the hotel also offers FREE airport shuttle service, 2 restaurants, a lounge, entertainment, 4 pool areas, a 75-foot lava tube water slide, a 24/7 fitness center, spa, business center, meeting rooms, a ballroom, and parking is a $25/daily fee. A daily resort fee includes WiFi internet access, movie and game rentals, and more. Experience the best in island hospitality and charm of Hawaii when staying at the Kauai Beach Resort. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, TravelUp, Hotwire, TripOnline SA, Travelocity, Cancelon, getaroom.com, HotelsforEveryone, HotelQuickly, HotelsClick and Evoline ltd so you can book your Kauai Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Kauai Beach Resort - An Aqua Boutique Hotel Lihue
- Hilton Kauai Beach Hotel
- Hilton Lihue
- Hilton Kauai Beach Resort
- Lihue Hilton
- Kauai Beach Resort HI