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“Disappointed by their customer management”
Review of Kauai Beach Resort

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Kauai Beach Resort
Ranked #4 of 11 Hotels in Lihue
Certificate of Excellence
Issy-les-Moulineaux, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointed by their customer management”
Reviewed November 5, 2012

We booked for our honeymoon a 2 nights stay in the Kauai Beach Resort trough their web site (http://www.kauaibeachresorthawaii.com/). They took a deposit of 1 night on my credit card to guarantee the reservations.

When we arrived at the resort, there was no trace of our reservations into their system. Fortunatly I had a paper copy of my reservation confirmation email. But when we checked out, even if I showed at the reception team that they already took one night deposit, they obliged me to pay for the 2 nights stay. I sent an email to the Kauai Beach Resort to explain the situation and complain about this overpayment on october 28th, then again today on November 5th. No answer back so far.

Their customer relationship management is quite poor on this kind of problems. They are good at widthdraw you money but poor in understanding what they made wrong.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (701)
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calgary, ab
Level 6 Contributor
145 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 411 helpful votes
Reviewed November 5, 2012

We spent our honeymoon in Kauai and did not regret it at all. KBR was an excellent place to stay overall and despite some minor flaws did not disappoint.

PROS:

Location, location, location - This is a perfect home base for seeing all the island. If you're staying in the North end, it's a pain to get around everywhere. We drove up there one day and found the roads (one lane bridges) and whatnot to be more congested and less accessible than being central in Lihue.

Value - excellent value. You get a solid hotel without breaking the bank. You can't expect everything but overall the value is clearly evident. Rooms were nicely furnished and very good overall. Room keys did not give us issue contrary to what others mentioned. Good housekeeping, they kept away from your items and worked around them. Highly recommend to do a breakfast plan if available. I believe we paid an extra $10 per day for breakfast for two which was a screaming hot deal (the hot buffet was $20 EACH for those who didn't have a plan). Some meat/starch items were rotated around to ensure some variation. Made it easier to start the day off right! Restaurant for evening dining is great as well - we were full and the food was very good. Well run hotel overall.

Outdoor amenities - the pool area is fantastic! Waterfall effect, multiple pools, and a sand-pool with waterslide. Two hot tubs. The grounds and pool area were regularly maintained and kept immaculate. Forget how old you are - make sure you try the waterslide. Laying down, it went super fast and was a blast for me. A man in his 30's watersliding a half-dozen times - priceless.


CONS

Parking - the parking was not too far away contrary to what others indicated (maybe 100-200m to main door) but they were doing construction in the parking lot and some nights it was tough to find space (they didn't tow us away one night for "making our own" stall). Their $13 self-park and $16 valet are likely unavoidable if you're wanting to explore the whole island. Tip to save you a few minutes - walk in the side door by the ramp which leads into the coffee shop - much faster!

Staff - as with many hotels, it is hit and miss. Some seemed irritated to help you, while others are fantastic. We interacted with a few dozen associates and only a handful were sub-par. I faxed a letter to the hotel indicating it was our honeymoon and they graciously offered us champagne (great pre-vacation experience). I believe they also upgraded our room as it was one of the nicest views, but that made complications later with getting our breakfast vouchers (they give you one each for every day of your stay, so we had 14 vouchers and they included service fees/grat - we gave a smaller tip anyways) and champagne. Glad I was able to sort it out.

Room safe - was not functional during our stay. The hotel's age and wear/tear in certain areas show if you're really nitpicky. This was not a dealbreaker for us.

Room Tip: - Get at least pool view or oceanview. 2420 was our room (note room safe not functional) - Breakfas...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jjluke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 5, 2012

The first thing you notice is just how friendly the staff is.Right from check in i felt like i could ask them anything at anytime.The hotel itself is awesome, I really liked the lay out of the property. The pool area was nice but the beach was where we hung out the most. The beach was fantastic to walk especially at sunrise.
It was extremely convient to be able to book all our day trips or activities right in the hotel lobby.
Our ground floor room overlooked the pool and beach area,i recommend you request building four , secound or third floor for better views.
I felt the the food prices were alittle pricey, however the breakfast buffet was good value and the food was excellent. Well except for the pool side bar that is, don't order the nacho's!
We booked our room with parking(10 bucks a night more)and self parked our car so we didn't have to worry about valet parking delays.We will defineatly stay here again and i have no problem recommending this hotel.

Room Tip: Request secound or third floor rooms in building 3 or 4 for better views
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rickyre4travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level 4 Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 5, 2012

The hospitality of the Islands is ever present at the Kauai Beach Resort. Careful attention to needs, helpfulness at giving directions and suggestions were really appreciated. Finding our room did not not have a good beach view, they arranged for us to be changed to a better view. It was peaceful, restful and restorative -- just what the doctor ordered. Will return again. Mahalo!

Room Tip: No elevators, but stairs are not steep.
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  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank micdic10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 4, 2012 via mobile

The area was great! It was in the center of everything and literally 5min from the airport ;)
The grounds was very nice. Pools were great! Love the waterfall on the pool.
What I did not like was the parking fees! There is no self parking and it cost $16 per day to park. Just crazy !!! The beach you can't really swim in, but hey there's tons on beaches after all its Hawaii .
But overall the hotel is very nice. Had a nice stay there

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maricris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 4, 2012

Spent a lot of our trip waiting on valet to bring our car around. No self parking until the new year so you have to pay the $16/night valet charge just to wait around the hotel lobby, very disfunctional when you finally get someone to help you, they have to wait for the key from another valet worker to unlock the room where they store all the car keys. Also this is a NON SMOKING RESORT, but the hotel workers have been partying in a room below us filling our room with smoke and popping beer bottle caps onto our balcony. After I notified the front desk at midnight they sent security, which did not do much the first time around considering they are all employees of the resort. On a good note the hotel is kept up fairly well and the grounds are beautiful. But if you would like to relax during the wee hours of the morning I would not recommend this hotel.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wherestheAlohaspirit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren, Michigan, United States
Level 6 Contributor
100 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed November 3, 2012

Beautiful is an understatement. The room was well taken care of, the bed comfortable. Breakfast was not only yummy but plentiful. No matter where you look the view is breathtaking! A congratulatory card from managment was in our room offering us a free dessert at their resturant as we were celebrating our 50th anniversary and was much appreciated.The pool area is awesome. Walking along the shore was nice and private most of the time, not too many people around. Very rejuvenating just watching the ocean. Staff was friendly. We would return here.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alice T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kauai Beach Resort

Property: Kauai Beach Resort
Address: 4331 Kauai Beach Drive, Lihue, Kauai, HI 96766-8109 (Formerly Kauai Beach Resort - an Aqua Boutique)
Phone Number:
Location: United States > Hawaii > Kauai > Lihue
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Lihue
#3 On the Beach Hotel in Lihue
#3 Family Hotel in Lihue
#3 Business Hotel in Lihue
#4 Romantic Hotel in Lihue
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kauai Beach Resort 4*
Number of rooms: 350
Official Description (provided by the hotel):
Kauai Beach Resort is a beautiful Hawaiian plantation-style resort situated oceanfront on 25 lush acres of Kauai's longest exploring and strolling beach. Guests enjoy stylish accommodations with modern day amenities and Hawaiian ambiance. In a convenient location close to the airport, shopping, and championship golf, the hotel also offers FREE airport shuttle service, 2 restaurants, a lounge, entertainment, 4 pool areas, a 75-foot lava tube water slide, a 24/7 fitness center, spa, business center, meeting rooms, a ballroom, and parking is a $25/daily fee. A daily resort fee includes WiFi internet access, movie and game rentals, and more. Experience the best in island hospitality and charm of Hawaii when staying at the Kauai Beach Resort. ... more   less 
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Also Known As:
Kauai Beach Resort - An Aqua Boutique Hotel Lihue
Hilton Kauai Beach Hotel
Hilton Lihue
Hilton Kauai Beach Resort
Lihue Hilton
Kauai Beach Resort HI

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