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Review of Poipu Sands #434

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Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Koloa, Kauai, Hawaii

Reviews from our community

Average - based on 1 review
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Reviews from our community

Calgary, Canada
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Poipu Sands”
Reviewed February 10, 2017 for a stay in February 2017

-Decent view of the ocean - beautiful sunrises in the morning.
-Condo pool was convenient and poipu beach was a five min drive from the condo.
-many parking stalls readily available.
-kitchen was very well equipped.

-Internet constantly cutting in and out.
-Lanai was absolutely filthy upon arrival - bird poop everywhere and dated/dirty furniture. Unfortunately the pictures on website made it look much nicer than it was.
-The cheapest brand of toilet power that money can buy was provided.
-The toilet in the second bathroom would sporadically make a high pitched squealing sound at the most random times of day and night. It woke our kids up and freaked me right out the first few times that it occurred. Happened all week.
-There are no curtains or window coverings in one of the bedrooms (where the kids slept) so naps were fun (aka non-existent) and morning were EARLY.
-the listing failed to mention that there was considerable construction noise happening right out back every day. Understandably that is NOT the owners fault but in the numerous emails back and forth with Parrish Group it should have been addressed or at least mentioned.
-we were provided with Shampoo but no conditioner and one little pack of laundry detergent for the duration of our stay.

Date of stay: February 2017
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 24, 2017
Aloha Nathan, Thank you for taking the time to post a review, but we are very sad to see read it. We see that we corresponded with you about your reservation, payment and during this did notify you of the construction. We also see that you inquired via email about a late out, but see nothing about anything wrong with the unit. Had you reported any of these while you were here, we certainly would have addressed them. Our TP is standard hotel quality and we are sorry it is not to your liking. The owner chose to just have the frosted glass in the second bedroom, but we could have easily brought you something to make your stay more comfortable. We wish you would have called on the toilet, it was an easy fix which we have done. Lastly, again, had you called, we would have brought your additional supplies or added something that we missed putting in the unit. Typically we do supply what you requested, but missed it on our check. For that we certainly apologize. In the future, please do not hesitate to contact us for anything not to your liking as we will do what we can to rectify the situation as best as possible. Mahalo.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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