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“Cancelled Snorkel Tour & Unable to Reschedule”
1 of 5 bubbles Review of Z Tourz

Z Tourz
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: The BEST South Shore Kauai SNORKEL and WHALE WATCHING TOURS! While on Kauai, take your family on an exciting snorkeling adventure and experience all the Garden Isle has to offer. We visit two snorkel sites per tour, giving you maximum time in the water and better chance to encounter Dolphins, Turtles and exotic fish and during the season, Humpback Whales.
Useful Information: Bathroom facilities, Activities for older children
Columbia, South Carolina
Level Contributor
3 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Cancelled Snorkel Tour & Unable to Reschedule”
1 of 5 bubbles Reviewed June 2, 2014

We scheduled this trip as our last hoorah before heading back to the mainland. It was scheduled for Saturday, 5/31 in the AM. We received a call on Friday, 5/30 at around 4:50pm from Lisa who said the boat experienced problems that day and would be down for maintenance. She was very apologetic and wanted to reschedule us for Sunday. Unforunately, though, we were flying back Sunday mid-day and would not have time for the snorkel tour. Lisa gave us a few recommendations for other companies in the area to see if they had availability. My husband and I spent the next hour calling every single other company on the island (the two Lisa recommended were full but then that company recommended a few others and so on), and there was not a single opening for Saturday at all (we even checked for Na Pali coast tours, too)! Unbelievable! We were so disappointed as this was supposed to be our final farewell to the island and we are avid snorkelers. Thankfully we had snorkel gear the whole week and were able to see some sea turtles and amazing tropical fish on the north shore at Tunnels.. but we were really looking forward to this excursion. I feel bad giving such a bad review when we didn't even get to experience the tour, but I felt it necessary given the detriment to our trip that it caused.

Visited May 2014
2 Thank Amber P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa S, General Manager at Z Tourz, responded to this review, June 11, 2014
We look forward to your return to Hawaii someday so we can make your trip a true ZTourz experience. We pride ourselves in creating the ultimate snorkel trip from the reservation process until you depart. We are so sorry to hear how your vacation got affected. We hope you can keep the memories of our beautiful island as a wonderful memory. Sincere apologies from the Staff & Management of ZTourz, Inc.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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129 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Any
English first
Huntington, New York
1 review
“Morning Snorkel Tour”
5 of 5 bubbles Reviewed March 23, 2014 via mobile

Excellent tour! I would highly recommend this company. We saw many dolphins, fish, turtles, whales as well as fantastic scenery. The staff were wonderful and provided excellent commentary and instruction.

Thank Jacojaco72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aptos, California
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“Great All-Day Adventure: Both Snorkeling & Whale Watch Tours”
5 of 5 bubbles Reviewed March 20, 2014

I had the pleasure of enjoying a full day of snorkeling and whale watching with ZTourz in mid-March. My trip was primarily for scuba diving with Kauai Down Under, but I also spent a day with their sister-company, ZTourz to enjoy a morning snorkel tour and afternoon whale watch trip. It was a FABULOUS day! Floating/swimming on the surface is quite a bit different from diving below. The different vantage provides for a completely different experience. During the snorkel tour, I was thrilled to swim with dozens of inquisitive, friendly turtles. There’s nothing quite like gliding along, eye-to-eye and only a few feet apart with one of these creatures, curiously checking each other out. One of our snorkel stops happened to also be at a spot I had gone scuba diving at the day before, Sheraton Caverns. I enjoyed experiencing it from both the bottom and the top. Our snorkel group was escorted around by many spinner dolphins, particularly as we entered and exited the harbor mouth. Very playful, fun creatures. For the morning snorkel, the dolphins were mostly on “auto pilot” and in sleep mode, so not as active as they can be. Our group was led by Greg, who is also a scuba diving instructor and guide, and Sean, our boat captain. The took excellent care of the entire group, pointing out all kinds of sea life, spotting turtles, whales, dolphins and other critters long before us “normal folk” became aware of them around us. Greg was in the water the entire time with the group, making sure everyone was comfortable, assisting lesser experienced snorkelers, and making sure everyone got their share of close-up experiences with the turtles and other sea life. He has a very calm demeanor which went a long way in making the experience exciting, fun and stress free for everyone, even people with minimal or no ocean experience.

For the afternoon group, we were on a hunt for whales and whatever else Mother Nature was willing to share. Boy were we in for a treat! We were quite literally surrounded through most of our adventure by HUNDREDS of spinner dolphins. By the afternoon, they were fully awake and “on”!! They put on quite a show, spin-jumping up and out of the ocean all around us, purely for the fun of it. Not to be outdone, we encountered DOZENS of breaching whales throughout the entire outing; males, females and juveniles. At one point we stopped the boat to take it all in: literally hundreds of dolphins on all sides of us, simultaneously with multiple whales breaching, spouting, tail slapping, etc. around the perimeters. It was spectacular…at this point I stopped taking pictures and just watched in amazement. We were also fortunate that this day provided optimal wind/wave conditions which enabled us to go up the coast to spectacular Kipu Kai beach. Kipu Kai is very beautiful and desolate, an impressive expanse of coast with majestic cliffs. It is pristine private land, so only enjoyed from the water. The land, beach, cliffs and surrounding lushness are the stuff of fantasies….one could only dream of living there! Greg and Sean were a wealth of local knowledge, interesting factoids and much humor and laughter, enjoyed by all. Thanks for a great day guys!

Visited March 2014
Thank DChristineK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, Kansas
1 review
“Whale and Dolphin Close Encounter Tour”
5 of 5 bubbles Reviewed March 5, 2014

Our extraordinary guide Greg and Captain Sean treated seven of us to an amazing adventure. We boarded our Navy Seal type rubber raft at 12:30 for our two hour whale watching trip. Three hours later we returned to dock having see hundreds of Spinner Dolphins and thirty to 40 humpback whales - plus a guided tour of many beautiful beaches and historical spots used in movies. If you are looking for a tour where you get way more than your monies worth then these guys are for you! Don & Donna Wichita, KS

Visited March 2014
Thank zelber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Snorkel tour”
5 of 5 bubbles Reviewed March 2, 2014 via mobile

Amazing! Worth every penny! Extremely educational. This is a must. Captain Ben and Crew Member Greg were very helpful as this was my first time snorkeling. The safety measures they take made me feel relaxed. You should do this.

Thank sdennis1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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