Sometimes, when writing a review, you confuse the destination of the attraction with those providing the service to deliver you to that "attraction". In this case, we are a Family of four. Two sons ages 7 and 8, going to see the Napali coast, as a family for the first time, on a Private Charter. The destination is spectacular, so I think some can ignore bad service for the awe of the destination.
For the purpose of this review, let me start by staying this is a review of the Charter Service, NOT the Napali Coast. Words can not describe the Napali Coast. For site-seeing, scuba, and snorkel, the Napali looks like it was touched by gods hand. Enough said.
We specifically wanted a North Shore Charter as we were staying at the Princeville Hotel (on the North shore). The only other option is to drive to Port Allen (a little more than an hour drive), then take the Charter from Port Allen around to Napali. Another hour by boat.
Leaving out of the North Shore, once you get around Bali Hai, your on Napali. North Shore Charters left out of Annini Beach (Mile Marker 26) and 2 miles from the Princeville Hotel.
We checked in a nice small office, and driven down to Annini Beach in a clean new van. Hospitality, to me is simple. Be genuine, kind, and informative. Point in case, it was a little chilly the morning of our April morning departure. My wife and I were wearing sweaters. The office manager suggested that maybe we take them off. She checked the weather on Napali, and wow, was she right.
We arrived at Annini Beach and greeted by Stephani and Captain Gary. The boat was a "Center Console" boat with cover. It was nice to have some shade around the boat. It holds 16 people, but we only had 4 + 2 crew on the boat. Captain Gary's first thought was about safety and the kids. He was well prepared, had the right equipment, and gave a great kid-friendly safety briefing.
Gary took over the driving, while Stephani attended to all our wants and needs. She took pictures, held on to the kids, and if she saw something out of place, she wouldn't ask before correcting it. She was overwhelmingly accommodating, has children of her own, and very good at what she does. This wasn't her first charter.
We we're on Napali within Minutes. This was our third Napali Charter, and this was the fastest way, by far, to get to the destination that we have ever taken.
A well balanced meal was provided for everyone. Carbs and Protein for the kids, mom and dad. Total time on Charter was 4.5 / 5 hours. The kids never got tired.
In summary, North Shore Charters was an excellent, professional, and friendly charter boat company. Highly convenient location, and well informed. Didn't ruin the charter with a Napali "factoid" every 60 seconds. Simply let us take in the sites, pointed out key parts of Napali, spotted dolphins and turtles for us, and made sure the family was kept safe the entire time.
I will let the pictures I post speak for themselves.
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