There are two different companies that manage this resort. The timeshare section of this resort is managed by a great company and I have nothing bad to say about them. The "hotel" part of this resort (you would book through hotels.com) is Marc Resorts and here is my review of their side of the resort.
What was good:
-The timeshare management company was very helpful (not Marc Resorts)
What was bad:
-No one was there from Marc Resorts to check us in.
-The room was advertised with AC, but the unit had no AC. I was also told NONE of the units managed by Marc Resorts have AC, so they couldn't swap us into another room. (My wife was 6 1/2 months pregnant, so AC is a must)
-The front door paint was almost all chipped off and filthy
-The closet door had major water damage and was flaking apart
-The ceiling fans in this unit had their power cables tacked to the ceiling with thumb tacks
-All of the dishes, glasses, etc... were older than I am
-The furniture was in horrible shape and was falling apart. (I thought I was going to break the chair when I sat down)
-All of the carpet was stained with food and mud
-Everything was very outdated / dirty / retro
-The sliding glass door lock was very flimsy and didn't appear safe at all
We could not stay in this hotel for all of these reasons, but MARC RESORT and HOTELS.COM would not give us a refund!
DO NOT STAY HERE AT ANY COST!
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- Also Known As:
- Pono Kai Hotel Kapaa
- Pono Kai Kapaa
- Pono Kai Resort Kauai/Kapaa