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“Good place to explore the island”

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Aston Islander on the Beach
Ranked #2 of 11 Hotels in Kapaa
Certificate of Excellence
Moscow, Russia
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good place to explore the island”
Reviewed January 21, 2013

this hotel is located at the east side of the island, which makes it good place to stay as it takes about 1 hour to get to north and about 1,5 hour - to south of the island. The hotel is right on the beach, so you do not waste your time reaching the ocean. There is also a small swimming pool. There is a free parking but it is very busy and get full quickly, so you have to come not very late or to park outside the hotel area (they help to find a parking slot). There is no restaurant in the hotel, but there are a lot of options around in Kapaa and a big mall with lots of shops. They charged me extra 10$ a day as a hotel amenity fee, even I didn't use tv games and video. The room was nice and clean, very comfortable bed, good writing table, but my main complain is that I got my complimentary tea only 3 times out of 10 and also the cleaning staff was not very careful, sometimes they didn't make the bed properly and so on. These are minor things but still... May be it is a part of Aloha spirit... )

  • Stayed January 2013, traveled solo
    • Value
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Helpful?
Thank lukoshka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (427)
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Salt Lake City, Utah
Level 6 Contributor
181 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed January 16, 2013

Great property! After reading the reviews of all the hotels in the area we decided to take a chance with the Islander because the price was so good. We really got the impression this place was not going to be as nice as some of the others after reading the reviews, but it turned out to be a great place to stay.

First thing to say is that this is not a standard hotel with room service or anything. Instead there are several detached buildings with units spread out over the property. There is a lobby and plenty of services though. They were happy to make change, assist in travel bookings, towels and others so it wasn't like a time share either.

There was a laundry facility that also has a DVD/Game rental thing, similar to Redbox that our six year old loved. In the parking lot there was a small row of shops that included water toy rental, kayaks, a night club/bar, and a few others so there is stuff that is close by.

We stayed a few nights and the location was perfect. It is about half way up the east side of the island, which is quiet and not crowed at all. There was the coconut shopping center that shared a parking area with the hotel and had almost everything we needed including a small market, tourist shops and some small fast food kiosks. Just up the road there is coffee and several small restaurants.

The beach is just behind the hotel and ended up being one of the most beautiful we saw but swimming is almost out of the question. Perfect to stroll and take pictures and there are pool chairs scattered around that were great to watch the waves from day or night.

The property was manicured with flowers and exotic plants everywhere. The staff was so nice, and we had zero issues with getting any help or items we needed. The room itself was in great shape and looked out over the ocean. I think for sure it would be worth the extra cost to get an ocean front room. There was plenty of hot water, beds were clean and comfortable, and the air conditioning was a life saver.

The pool was nice, but we only got in once because there is just so much other stuff to do. The tiki hut serves drinks and was cool to see open with the tiki torches lit as well.

Room Tip: Get a oceanfront room, they are more attended to and its wonderful to wake up overlooking the water!
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  • Stayed November 2012, traveled with family
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Helpful?
1 Thank travelpanthers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 15, 2013

Excellent location, beautiful grounds, and very nice room.......BUT two big drawbacks. Parking is at a minium, but the biggest annoyance was, after prepaying, we were informed when we got here there would be a extra charge of $15 a day for internet and some tv game, whether we used it or NOT. Also they advertised a safe in the room, but if you use it, that too is an extra charge. We picked the place based on price, and had we known it would be $150 EXTRA, we may have chosen another place.

Room Tip: No elevator, so if if stairs are difficult, be sure and get a ground floor room.
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank Stargleam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itsumi, General Manager at Aston Islander on the Beach, responded to this review, January 18, 2013
Aloha!

Thank you for taking the time to respond to Trip Advisor. We look forward to reading these to help us improve on our facilities and services.

The parking continues to be a concern for our guests who choose to rent a car while vacationing on Kauai. We have secured additional parking at 2 locations adjacent to islander on the Beach. I do hope either the front desk or security assisted with your parking needs.

The $15/day amenity fee charges include - in room wireless internet, daily newspaper, coffee/tea, free local & toll free calls, safe use and access to the DVD kiosk for your use.

Should you have other questions or concerns, please do not hesitate to contact me.

With warmest aloha,

Sandi Kato-Klutke
General Manager
Aston Islander on the Beach
440 Aleka Place
Kapaa, HI 96746

Tel: 808 823-7600
Fax: 808 822-1947

sandi.kato-klutke@astonhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando
Level 4 Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 10, 2013

I spent 2 months of the summer here. So glad this is the place I was at. Perfect location, close to good food and on the beach. My room was had a beach view and I was only about 100 feet from the water. I stayed in one of the rooms that was maintained by the property staff. And what a great staff they were. Always friendly, accommodating, and caring of any concerns or issues that arose. I got to know the front desk staff well and even the contracted out security staff, we would sit around and talk endlessly about the Island, the food, and my family back home on the mainland. The rooms were quite nice with the condo feel, I especially enjoyed sitting out on the lanai enjoying the sun and sounds of the surf night or day. The property was well maintained and I made good use of the BBQ grills by the pool. But the staff was the shining star there, and when I left there were actually tears in their eyes. I was told I was to come back and bring my family next time, because I was now ohana with them (part of their family). This was my first visit to Hawaii, but won't be the last, thanks for making it a great experience.

  • Stayed July 2012, traveled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank the-cosmo-traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antelople valley
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 9, 2013

We stayed here for our 25th anniversary, it was beautiful, we stayed in one of the ocean front
300 rooms, can't remember the actual number, but it had a stunning beach view!! It had fridge
& microwave. The property was well manicured & great walking path on the beach. No room service, but very close restaurants, maybe 1/2 a block away no streets to cross, washing machines on grounds. Great farmers market in parking lot, during the week, wait till it is about to close & you can bargain on the fruits. Great pancake house good pricing , think it was called Benedict's .
Front desk was courteous & kind. Note about the beach thick sand, might want carry water shoes, as there are lots of rock in the water, but great swim on the calm days. I give this place 4.5 stars & would go back again. Also tip shop Costco for kauai cookies you can get it by the case, & mountain thunder & kauai coffee avail there for less money.

Room Tip: 3rd floor oceanfront rooms awesome
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  • Stayed September 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank lostinthewaves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Level 6 Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed January 6, 2013

My husband and I stayed for 10 nights at the Islander and it was pretty good. The good points are:
-It was clean and quiet (This point alone probably should earn the Islander 3 1/2 stars)
-Very central location and lots of amenities within walking distance
-Onsite laundry facilities
-Grounds are well maintained
-Majority of the staff were friendly

The not so good points:
-lack of seating on the property. Other hotels/resorts in the area had lounge chairs and hammocks for their guests to use and enjoy. The Islander had no outdoor seating except in the fenced in pool area and a couple of beat up old lounge chairs on the beach.
-One woman at the front desk was very rude.
-The coffee that's included with the amenity fee is poor quality. If I'm paying for the coffee I want a better quality of coffee. We ended up buying our own from Safeway and not even using the coffee that was provided.
-The bed in our unit was rock hard. We like a firm mattress but this was like sleeping on cement.
-The Islander needs to be very clear verbally with people at check in that it's a NON-SMOKING resort and this includes no smoking on the balcony. My husband and I had to tell 3 different units to quit smoking on their balconies b/c it was wafting into our space. Somehow, the non smoking policy needs to be communicated or monitored better.

Overall, our stay was good but we would probably stay somewhere else on out next visit to Kauai just to try some place different.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank hbenson5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeville, Minnesota
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 5, 2013

This place was a major disappointment. It turns out that this property is a timeshare that rents out their units when the owners are not in town. They have a mandatory "hospitality" fee for slow internet speeds, beach towels, in-room safe and 2-cup coffee maker (they charge $1 per bag for coffee).

The use very cheap magnetic cards for room access, which resulted in the cards continually loosing their programming. When I complained at the front desk, they told me that I couldn't keep the cards anywhere near my wallet, car keys, cell phone, or remote control. If I did, it would lose its programming. What?! I've travelled all over the world and never run into this. So far, I've had to get new cards 4 times in the past 6 days.

Don't plan on generosity with the towels either. If you use up your room towels and beach towels, be prepared for sour looks and high school lectures when you go to the front desk. One worker even had the audacity to say, "We are an accomodation service, we are NOT a hospitality service."

This is seriously the biggest joke of a hotel I've ever stayed in. If I come to Kaua'i next time, I'm renting a condo.

Stayed January 2013, traveled with friends
Helpful?
5 Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itsumi, General Manager at Aston Islander on the Beach, responded to this review, January 7, 2013
Aloha and thank you for your comments on your recent stay with us.

We are not a time share property, but a condotel. We have individual owners that own the hotel room and we rent them out similar to a hotel.

There is daily maid service and an amenity fee that includes daily coffee & tea, wireless internet, daily newspaper, free local & toll free calls, DVD -free movies or playstation & safe use.

My sincere apologies for the conduct of the front desk agent regarding pool towels and the card key having to be changed. I will be sure to make changes for "gracious hospitality" that should be given to every guest.

I do hope your stay on Kauai was filled with lots of places to see and that you will be return to Kauai.

With warmest aloha,

Sandi Kato-Klutke
General Manager
Aston Islander on the Beach
440 Aleka Place
Kapaa, HI 96746

Tel: 808 822-7417
Fax: 808 822-1947

sandi.kato-klutke@astonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aston Islander on the Beach

Property: Aston Islander on the Beach
Address: 440 Aleka Place, Kapaa, Kauai, HI 96746
Phone Number:
Location: United States > Hawaii > Kauai > Kapaa
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Kapaa
#3 Romantic Hotel in Kapaa
#6 Family Hotel in Kapaa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aston Islander on the Beach 3*
Number of rooms: 131
Official Description (provided by the hotel):
Situated on a stunning oceanfront location, Aston Islander on the Beach offers true island hospitality with warm service and convenient amenities. Contemporary tropical-inspired guest rooms include air-conditioning and private balconies. Sitting on six acres of beautifully landscaped grounds, Aston Islander on the Beach features a sparkling pool with a poolside bar, lush gardens for strolling, and a beautiful beachfront location - popular for viewing Hawaiian monk seals. Enjoy the convenience of the adjacent Coconut Marketplace's 60 boutiques and restaurants. It's impressive oceanfront and plantation-style charm make this relaxing resort the most enticing retreat on Kauai. Please note: The hotel collects a daily amenity fee which includes DVD movies and Playstation 3 game rentals, Airport Shuttle service (must call hotel direct at least 24-72 hours in advance to make arrangements), a refreshing welcome drink per guest, daily newspaper, daily coffee and tea, in-room safe, WiFi internet, and local & toll-free calls. ... more   less 
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Also Known As:
Aston Islander On The Beach Hotel Kapaa
Aston Hotel Kapaa
Best Western Kapaa
Resortquest Islander Beach Kauai
Islander Beach Kauai
Aston Islander On The Beach Kauai/Kapaa

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